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June 2024 by emerico vespucci
A+++. Literally the best experience I've ever had with any service provider.
Russell and his team of Michael and Michael from EM Electric far exceeded any expectation I had.
They reset the bar for customer service.
EM Electric installed a 22 kW Kohler standby natural gas generator.
There is absolutely no evidence, other than the generator, they did any work at my home.
They were courteous, professional, conscientious, engaging, and extremely knowledgeable about their product and the process.
There was no pressure during our initial engagement.
I interviewed four service providers, two generac and two Kohler, and settled with EM Electric to install a Kohler, which is the far better product.
It's cliche but Russell has become like family.
He is empathetic and cares about the actual individual and the work that is being done more than making a dollar.
Michael, his lead technician, blew me away with his technical acumen an expertise.
Unlike the other three prospective service providers, EM Electric, with Michael's guidance, did not need to tear apart any portion of my house to run the electric from one side to the other. He found an alternative solution to mitigate any significant construction.
Despite the project being completed a few weeks ago, our relationship continues.
It almost sounds to good to be true but it's not. We found the diamond in the rough.
Would highly recommend.
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May 2024 by IAMknewme
We had a Kohler Generator installed by EM Electrical. The service was great. They were very careful, strategic and detailed throughout the whole installation process. Russ was extremely helpful in explaining the installation process, how the system works and how to use the correlated app. I would highly recommend them for generator installation.
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May 2024 by Bob Kallas
Top notch contractor. All appointments were kept on time. Russ was very easy to reach and easy to communicate with.
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March 2024 by Bobby Moris
It was a pleasure to deal with Russ & EM. They competed exactly what they said they would do when they said they would do it. Highly recommend this company.
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January 2024 by Joseph Marcelletti
Russ from EM is the first sales person I didn't hate dealing with. He genuinely cared for the project and went above and beyond in every aspect to ensure I was happy. If you are considering getting a generator or any electrical work, give this company your business.
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December 2023 by Debbie Snook
We had a 20 kilowatt Kohler generator installed by EM Electrical Contractors. I would definitely recommend them if you wanted to install a generator at your home or business. Russ Virgilio of EM was our general contractor for our installation and he took care of everything from start to finish. The entire EM staff; from the office staff to the installation crew were professional, courteous and most importantly efficient. Overall, a job well done!
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December 2023 by Debbie S.
We had a 20 kilowatt Kohler generator installed by EM Electrical Contractors. I would definitely recommend them if you wanted to install a generator at your home or business. Russ Virgilio of EM was our general contractor for our installation and he took care of everything from start to finish. The entire EM staff; from the office staff to the installation crew were professional, courteous and most importantly efficient. Overall, a job well done!
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August 2023 by Deena Smith
Great service! Installed our generator quickly! The staff is always responsive! Thank you!
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August 2023 by C utz
Receptionist was VERY abrupt and short in answering the phone as if my call was an annoyance to her. It was my first phone call EVER to this business. She seemed to FORGET that SHE represents the FIRST impression of the company and when a new caller calls and she acts like it's an ANNOYANCE when answering the phone when she's busy is a business killer to the new caller!
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July 2023 by Jacqulyn Potter
Russ and his team were fantastic to work with. I highly recommend them.
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July 2023 by Sue T.
Detailed and complete installation. Excellent service - I would highly recommend this company
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July 2023 by Robert Palestini
Russ is very helpful, all work was done on time and looks fantastic!
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June 2023 by Wayne Siver
Working with EM Electrical was a pleasure. All of their personnel were courteous, helpful and on time. They did everything possible to make our project flow smoothly. The communication with Russ was great and he was always available to answer questions about our Kohler generator installation. He kept us informed every step of the way. We highly recommend EM Electrical Contractors.
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June 2023 by Steve Bermack
Russ and his team at EM installed a Kohler generator. The process was smooth from the beginning. Russ was very responsive. He always kept us informed about next steps. We just got it installed, so I can't comment on how it works if the power goes out, but so far I'm impressed with the service. Based on my experience so far, I'd highly recommend Russ and EM Electrical.
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March 2023 by Rich
Had various items installed: TV wall mounted, ceiling fans, replaced high hats, changed recess lighting to LED. EM Electrical Contractors is an extremely efficient company. All the employees are courteous and professional, I would strongly recommend this company.Service: Electrical outlet & switch installation
