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August 2023 by Thiago Racines
I will definitely not recommend this branch , Today I went to get my money with my husband, the account is under both names , my husband approached the teller asked for a slightly high amount, the girl verified the information and told us that she was going to pick up the money. However, she took us to the "manager" Mr. Rodríguez. He asked my husband why we have that amount of money in the account ??? And why were they deposited today and why is he going to take it out? First of all the main one in the account it's me. Since that I was going to provide him that information and he Rodríguez literally shut up me and he told me that he is not asking me that he is asking my husband. !!!! First! I understand that since it is a high amount, some MAYBE for security you have to explain why this situation occurred !! Second!!!! This Rodrigues guy because he doesn't deserve to be called a Manager…he needs to get a customer service training as he doesn't know how to treat a customer especially when you are in a high management position and therefore brings this banking institution into dispute. He finally gave us the money and after sending him PROOFS!!!!!! they gave us OUR money from our account !!!!!! Lousy customer service... Definitely the worst bank.I went to get my money with my husband, the account is in both of our names, we both went and he approached and asked for a slightly high amount, the girl verified the information and told us that she was going to pick up the money without However, he took us to the "manager" Mr. Rodríguez. He asked my husband why we have that amount of money??? And why were they deposited today and why are you going to take it out? Being the main one in the account, I was going to provide him with that information and I literally shut up and told me that he is not asking me but my husband. !!!! First ! I understand that since it is a high amount, some MAYBE for security you have to explain why this situation occurred !! Second!!!! This Rodrigues guy because he doesn't deserve to be called a Manager…he needs to receive a customer service training as he doesn't know how to treat a customer especially when you are in a high management position and therefore brings this banking institution into disrepute. Finally he gave us the money and after sending him PROOFS!!!!!! they gave us the money from our account !!!!!! lousy customer service... Definitely the worst bank.
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July 2023 by stacy mendes
Need more tellers Santander is a very busy bank in the Ironbound and having customers waiting for long time is very inconvenient and frustrating, specially at one of the busiest time in the morning when people rush to get things done !!!
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May 2023 by Janaína Mota
(Translated by Google) Manager Santiago always very solicitous, helped me every time I needed it.Best bank for immigrants(Original)Gerente Santiago sempre muito solicito, me ajudou em todas as vezes que precisei.Acho melhor banco para imigrantes
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October 2021 by Vanessa Alonso
The fat lady gives horrible customer service. Ask her one question and she gives full on attitude. No respect for people. My guess? Household never raised her properly but ??♀️
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February 2021 by luis garcia
They give him an appointment at a specific time but they make him wait even if he arrives on time
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June 2017 by Tiago Lopes
Good bank
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October 2016 by Tiago Laranjeira
Good bank
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August 2016 by Maria Ramirez
el horari
