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November 2023 by Capri Mohammed-Ali
It's A Shelter Now And My Roommate's Are Smoking Crack In The Room Right Now Room 535 And The Other Roommate Have COVID 19
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October 2023 by Amber Samuels
This is a homeless shelter that scams people to think it’s a hotel ??
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October 2023 by Aarica McCray
THIS IS NOT A HOTEL!!! It’s a poorly run shelter with very a disgusting “security guard” who could not be bothered to have empathy for my mom and I being out of towners. He was immediately aggressive and dismissive when he approached us at the door. The older black bald gentleman (over weight) with the nasty white, I uneven beard.
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October 2023 by joe Barmada
Kindly note that , I went to Riviera Hotel on my time but security said its not hotel right now Its homeless shelter Accommodation .
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October 2023 by Melanie Ponce
Don’t book it’s not a hotel it’s a shelter. Don’t book on any 3rd party like booking it’s a Indian scams
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August 2023 by Blk Dragon (Blkdragon)
The hotel is not available please and I mean please do not book a room here the Rivera does operate out of this location. It is a shelter run by the city of Newark. And if want to know about the up keep of the building it operating fine a lot of the old charm of the hotel is around and very well kept.
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July 2023 by Augustus Hanckerson
It is now a Homeless Hotel. I don't know if you can rent a room or not.
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November 2022 by Kenya
Horrible! The only good aspect is that the suite is spacious. But they don't clean it every day, there aren't enough towels for all the guests and the area is very dangerous. The young lady at the front desk is always in a bad mood. I do not recommend.
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November 2022 by ANDRESILVA Influências
The experience of staying at the Riviera Hotel was not very good. The hotel leaves something to be desired in many ways, but a few things should be noted. The reception is just plain ugly, the decor is in bad taste. The general appearance is of a half-abandoned house, with poorly maintained furniture. The other common areas are also poorly maintained, including a bad smell. The room, bathroom, bed and towels were clean, I have to admit. However, if it weren't for the late arrival time and the tiredness I felt, I would not have stayed at the Riviera. I strongly recommend a renovation of the reception and hallways.
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November 2022 by Baybee Pretty
The worse hotel ever. They do not care about upkeep. The bathroom was scary. The walls were unpainted. They hadn't replaced anything in years. The bed was old. When I got my room, The place had someone else's clothes in the drawer. The bed sheet had cigarette holes. They didn't refund the refundable $50 deposit. They need help from professionals.
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November 2022 by Hunter Newman
There was a cigarette burn in my sheets. Saw a couple bugs crawling around. Didn't take a shower because it felt like it would make me smell worse, like liquid burnt cigarettes would come out. They charge you $50 as a security deposit. Not going to lie the bed and pillows weren't the worst tho, i slept fine.
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November 2022 by Costomer Name
This was a NIGHTMARE of an experience for me. I arrived at 2:00 am on April 2 2022 & it was NOTHING like what I expected. 1st off, this isn’t a “hotel”... it is a homeless shelter!!!!... There was an Extremely RUDE desk clerk, it was old, rustic, unclean & I was told it would be a non-smoker’s room! When I arrived, the hallway, elevator & the room already had cigarette smoke smell. I disputed this with someone who chose to argue with me on the phone after expressing I’d like a Full Refund! I want my money back. Already received my $50 security hold refund but I want my $89 back for being Deceived into thinking this was a reasonable hotel. Don’t know why the African American guy who answered the phone argument with me. Trying to figure out why are you mad?.. This is happening to ME, Not YOU!... The Customer Is ALWAYS Right. Retrain your staff on how to deal with Conflict Resolution. Stop arguing with them. Listen to learn & learn to LISTEN. If you can not deal with the public then you should work somewhere else in a field where you work secluded & don’t have to hear customer’s issues... I want a refund.
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November 2022 by mack melle
This Hotel is dirty and unfortunately full of homeless people. My fiancée and I drove from Brooklyn after making a reservation online. We called the hotel and confirmed our reservation and was told that they are open 24/7. Once we arrived the hotel lobby was full of homeless people with no workers behind the desk. I been calling the hotel ever since for an explanation but have not been able to get in contact with anyone. It’s money that I will never get back but I will never visit this hotel again.
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November 2022 by Hannah Bloxsom
Didn't even stay because when I arrived late in the evening after making a reservation online with Agoda.com for a late check in there was no one at the desk. Four other people were waiting and informed me of the lack of employees when I walked in. After about 20 minutes of sitting in a sketchy lobby that reeked of stale smoke, while people who clearly lived there came in and out, one of the locals volunteered the information that "they" [the hotel] do "this" [I assume leave the desk unattended but accept reservations for late check ins] all the time, and he recommended we look for somewhere else to stay. At that time three more potential guests came in and one of the people who had been there when I arrived announced they'd been there 2 hours! I'm not even sure if I'll be able to get a refund but at that point I'd rather have slept in the airport so I left as fast as I could. What a disaster. I usually read negative reviews with a hefty pinch of salt but believe me this is not the place you want to stay no matter how short your layover or tight your budget.
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November 2022 by David Hager
It's good to stay there only fo few hours in case you don't have anywhere else to go.I wouldn't sleep there even 1 night.When you go into the lobby there is always a lot of homeless people sleeping or just sitting and eating there.The whole place smells from weed and the rooms feel very old.The good thing is that it's cheap and you get free wifi
