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December 2023 by maurice willoughby
Pro sounds did an awesome job with the tints of my car. Ceramic tint is the new wave got to go to pro sounds there global Ceramic tints are amazing. Great customer service I recommend to all
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December 2023 by Hassan Augustin
Came here to get a backup camera installed on my 03 Acura TL. The shop owner and his staff were friendly and knowledgeable. The pricing was fair ($140) and i was in and out of there in 40 minutes. Mission accomplished.
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November 2023 by Raymond Rodriguez
Just took my Jeep Cherokee and installed 20% tints they did a awesome job very professional work employees are very professional Great place to take your car to do your windows or your audio will highly recommend !Services: Sun control window tinting
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November 2023 by Marni Purnell
This review is not to discourage people from using their services as the owner and their quality of work is very good. This is to call out the expierence I encountered with one of the sales guy. I don't know his name but he had tattoos and dark hair. Today I had remote start installed in my car. I wanted something very basic just to be able to safely warm my car before leaving for work in the morning. After leaving I realized in order to put my car in drive I have to restart it. I wasn't sure if I missed instruction or if something was wrong. I called to ask and the sales rep that answered was short and abrupt with me. He used terminology I didn't understand and got frustrated when I asked for him to explain. He said he wasn't the person that installed the product so he didn't know how it worked and he doesn't sell the product as he usually sells a more upgraded product. He was calling me "sweetie" not in a nice way. I had to tell him he was being rude and I just wanted to know how to use the remote start. I wonder if my husband called if he would have been spoken to in the same manner. I ended up hanging up on him because of the way he was addressing me. The owner called me back and left a messages explaining everything to me. I really appreciated it. It's funny because before I left the sales guy asked me to write a review stating they are important and I agree. I will use Pro Sound again but will not deal with that same sales guy. As I read through some of the reviews I see I'm not the only customer that felt he is rude. I hope he improves his customer service skills or find a job where he doesn't have to deal with customers.
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November 2023 by Ironlionmike
Very good work. They give great suggestions according to your budget. Very fast, front and rear speakers done in a little over an hour. My upgrade was immediately noticeable and they set me up with future proof speaker just in case I want to upgrade to a subwoofer and Amp.
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November 2023 by Gabriel Martins
Horrible customer experience. My mom came in for an estimate and was treated horribly. She was asking pricing questions and the person assisting her was very rude and treated her like she was a little girl. Not answering her questions and treating her like she’s is stupid. I don’t know who helped her, he spoke Portuguese and worked on a Saturday morning. Please get better customer service, that’s all that matters when choosing an auto shop. Guy was full of tattoos. If he’s the owner then this shop is in serious trouble. My mom simply said thank you for your time and left upset. It’s not the clients fault for being upset for bad service. There was also no one else in the store when she was attended so I don’t know how anyone else saw her being “disrespectful”
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November 2023 by Temi O
Pro sound is definitely a place you come to enhance your car service was quick and efficient. I definitely recommend to everyone.
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September 2023 by Jan Dizon
They were able to change the factory HID headlights that came with my car when so many places could not. I am very happy and satisfied with the work they did. I can now confidently drive at night without the visibility issues as my headlights are so much brighter than before. Job well done to Diogo and his team. I highly recommend them to anyone wanting to do customizations on their cars.
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September 2023 by Serinna Spicer
I just had the pleasure of getting my car done at pro sound. Not only was the manager Diogo knowledgeable in the products that he sells, he was also very passionate. I literally just came there for tints, ended up getting the upgraded uv protection tints which was the right choice. I also got the ambient lighting and my windshield tinted as well...my car looks amazing, just great people and great service. Thank u so much.
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September 2023 by John Perez
I recently had my Chevy suburban factory radio upgraded to a stinger height 10 floating info system and let me say “job well done “.I was one of those customers who thought replacing factory radio with an aftermarket one while keeping all vehicle functions and rear entertainment center working properly was a simple setup but in fact it’s notHowever the guys at the shop was very professional in handling all my requests and in all very satisfied with the outcome .Definitely recommend Pro sound if you’re planning on having any repairs done in your vehicle . Thanks guys !!!
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September 2023 by elvis guskuma
Pro sound provided my daughter and I great service from start to finish today! They installed a new Sony touchscreen radio with Apple CarPlay, backup camera and a external microphone for Siri commands. Installation was very fast, neat and professionally done. Diogo was great to deal and knew exactly what we were looking for! The shop and waiting area are very clean and organized! I highly recommend this place for all your car needs! A+
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August 2023 by Kayla N.
Honestly my first couple times here were good, however, taking my mother's brand new 2023 vehicle there was a hassle. I took it there once and upon coming back for bubbles I had to talk to Diogo. Both me and the vehicle owner had expressed some concerns and Diogo didn't seem to like it. He communicated in a very condescending and rude tone and the replacements took over an hour longer than originally putting them on took. Keep in mind we are both women, even though not in the same profession as him, we are knowledgeable. Three and a half hours and counting, to replace tints that originally take 2 hours. Even though his main thing was "we are humans not machines, we can't do perfection." There were a few cars but 11:30-3 is ridiculous, I've never waited this long. There was also a stain on my leather seats that he didn't care to take responsibility for, from his job inside the car. Upon me addressing it I provided him and his employees with a blanket, to cover the areas in which he will sit, spray, and wipe; for him this was still frustrating. I would not accuse someone of something they are not guilty of FYI. I'm not one to understand Spanish, but I know when someone is habla mierda. My car is sitting ON wasting gas and sitting in the studio with no one tending to it. If you are in the waiting room there's a chance they'll take longer than they're supposed to. They do pretty great work, considering the price and I've been happy with my tints; but the customer service is horrendous and is something that needs to be rectified and for nothing because he's the owner :). He can do whatever he wants I'm sure. After appointment update: He explained AFTER the fact why it took so long. ONLY after me telling him I have a chemotherapy appointment to get to. However, I work in customer service, and the way you speak to people is highly important. I explained to him you could have told me in the beginning, "it's going to take longer than usual, I have a pretty busy schedule with appointments today", "You'll be here for a bit because there's a few people ahead of you but we'll get it done ASAP." He just did not care and I was really trying to not be rude or say something out of character. When I tell you, I felt as though I was talking to my father, that's saying something. Out of all maybe five interactions I've had with this man, this has had to be the worst day to go to him. And in all fairness, and excuse my French, I don't know what bug crawled up his ass, but he just wanted to give it to me and my mother today. He talked to everyone else who walked in the shop with the upmost respect and a lowered tone. When I continued to try to talk to him in a decent, kind matter, I was met with the same tone as before...repeatedly (at least 4 times). It was utterly frustrating and annoying.
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July 2023 by W. Cookie Reyes
This shop is awesome!! from customer service, knowledge of parts and what’s a good fit for your car to installation!! can’t wait to go back!! thanks Diogo & Staff my tints and bluetooth is awesome ?Service: Sun control window tinting
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June 2023 by Lourdes V.
I went there to get a dash cam installed. The owner was very respectful and nice to my husband and myself as we are seniors. I was very happy with the installation it works to perfection. The owner is a hands on type of guy and he knows his business. I am so very happy. Prosound also has a very nice waiting area for their customers and it is clean!!!!! I am definitely going back to get other work done. Thank you Prosound for making this old lady happy.
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June 2023 by Aryssa Rodriguez
Called and got same day appointment, very clean environment. Diogo was very very helpful , took the time to explain each tint and even gave great recommendations! Highly recommend!!!
