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December 2023 by Luis Santana
Thieves
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October 2023 by Aubrey Pineda
Don’t rent from this place. Horrible. Did a wrong booking and won’t refund or cancel the reservation. A simple cancellation and refund $50 would of been solved. Don’t do business with place. Also they wanted a $500 hold for the vehicle. SCAM
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July 2023 by Harold V.
This is primarily a moving truck rental location as opposed to a personal vehicle rental location. They have a very limited selection for personal vehicles and all of their cars have issues. We arrived looking for the building in the picture online, but this location does not look anything like the advertisement. It is in a very run down (unsafe) looking area. There was simply a door on a sketchy looking building with a sign saying Penske Rentals. We booked through Expedia and expected a quality vehicle, but when we arrived there were only two vehicle options available. The vehicle reserved for us was missing half of the front bumper. Yes. This is not an exaggeration half of the front bumper was gone. We talked to the manager of that location and she seemed clueless as to the status of the vehicle, asking the service representative how long the vehicle looked like that. The service rep said it was like that since they first received the car. The manager told the service rep to put us in a different vehicle and he responded by saying the only other vehicle had a note on it "not to rent" to go to the repair shop. The manager then told us to drive the car with half a front bumper to another one of their locations to get a better vehicle. We told her we have never driven a vehicle like that (missing a full bumper) and she said it's a perfectly good vehicle its just missing part of a bumper (seriously?!?!?!?). We caught an Uber to their other location, where we were provided with an "upgraded" larger vehicle, but when driving it, you could clearly hear that this vehicle was not in the best condition. The manager did get us into a vehicle that thankfully lasted for our time in the area, but I was upset to see that the final contract did not show the company name as just Priceless Car Rental, but "Rent-a-Wreck System Franchise, Newark Priceless Car Rental".That's when everything made sense. You are literally renting a vehicle that has been wrecked before. Of course they are not telling you this up front, and I'm sure Priceline is not aware that the vehicles are not up to par (or maybe they only car about the bookings as well???)Anyway, I hate that a picture of a nice rental building is shown online, and there wasn't one for this location (False advertisement). I didn't like the limited number (only 2, seriously) of wrecked vehicles to choose from, and NO quality vehicles available at this location. The only reason why I even give one star is because that is the lowest option allowed here, and I must say that once brought to the attention of the site manager, she did seem to work to get us another vehicle that was "better", but we should have never had this issue from the beginning.How could this place be a 5? Get a strong selection of vehicles that are not previously wrecked. Have an actual building or office within a reputable building dedicated to your personal vehicle rentals. Advertise pictures that show your actual location.Overall, if you don't care at all about sketchy areas, or the vehicle, and you just need anything to get from point A to B in a pinch, this place might be ok for you. The sales representative was actually really nice, and the manager was attentive to our concerns, but their inventory and location was just very very very bad.
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April 2023 by Ania Gozdz
Terrible, just look at these negative reviews. Also a total scam. I went to pick up my car and was told there would be a $5000 deposit on a $35 one day rental car. Obviously I said no. Then he tells me $1000. Yet again I questioned it? Then he told me he made some errors and to hold on. There was along wait. A lot of customers were frustrated. I decided ultimately that I did not trust my credit card with this severely incompetent man. When I got hold of the manager/owner he told me he would refund me for the reservation and also one I had planned in the future. He completely lied and never gave me my money back. Please spare yourself the headache and go else where. I was attracted by the low prices but as the saying goes, if it seems too good to be true, it is.
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April 2023 by Abigail Figueroa
This place has been great! It was very convenient for me to pick up and drop off. Staff was very professional and Ms Rosalee was super super patient with me in answering all my questions and concerns. Also, the van I rented was very clean and drove really good. Thank you!
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December 2022 by Janet Jones
Terrible when I first got there the door was locked and I couldn't get in. They had one person running the office and only 1 car was available although 2 people came at the same time. It was a mess I won't rent from here again!!
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December 2022 by Dimon Denver
Terrible company, don't ever work with them, they took money and didn't provide a car!
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December 2022 by JustMyOpinion Don't BeMad
Long story short they're reliable!
