-
April 2023 by Wins Or Lessons
Customer Service does not exist. Spoke to someone on the phone after coming in and speaking to the owner asked if they could have the owner give me a call back because he was offsite they told me no I actually have to drive to their store and then they will call the owner if I would like, once I got there and they called the owner, they didn’t even want to let me speak to them at first they wanted to tell the owner the quote that they gave me first. I spoke to the owner about the quote that he gave me. Her quote was $200 higher than his quote. The owner then said he dose remember is having the conversation but doesn’t remember the price he promised after employee told him a different price than she quoted me. So he would not honor his original offer from Monday this in Friday
-
April 2023 by tigg
They are running a scam here. I got three different prices and every time the price got higher. I came in on the owner gave me a price. ($400) I called in and spoke to the lady she quoted me a higher price ($420) then when I went for the purchase they quoted me over $200 more. Almost $600Will bait and switch you…. Don’t trust this company!!!!!
-
April 2023 by Iron Curtain
Can’t be trusted. Everyone there is quoting different prices and then doesn’t honor the lowest price given. “Ohh I really don’t remember giving you that number” scam artist!!
-
December 2022 by Alice Agbo
I made a call to this Payless mattress at South Orange ave in Newark to know if they have exact thing that I needed including the price range so that I don’t have to drive to the store for nothing. All the information I needed were giving to me respectfully. They promised delivery even though it was a day before Thanksgiving. I went there and picked what I needed and it was delivered same day as promised. They kept in touch with me to notify me of any delay in time . The driver was very patient. I recommend this place for mattress and bedding needs, for good customer service, good quality and good price.
-
May 2022 by Katerina
Very fast customer service, and friendly. Support this small business.
-
January 2021 by Talia Albarim
5 star because his mattresses and everything is very good
-
January 2020 by Adedayo Olayeni
Great value for money
-
March 2019 by Joy Black
Reasinable prices nd the owner is hands on
-
March 2019 by Lee P
Very helpful in choosing what i came there for. Alot of items to choose from.
-
December 2018 by rakim sadat
Good deals
-
October 2018 by Andrew Tomlin
Store has open online but store has not been open in over a week they owe my mom furniture that she paid for and still not delivered no return phone calls . The next door business owners states he opens when he feels like it not fair to customers that paid for furniture. We need our money back or expect a lawsuit. Yet they say we never support our own
-
August 2018 by Crystal Tomlin
Furniture was undelivered no phone call and store closed for several days . Owner promised delivery last week and they tried to sell me displayed furniture. I'm still waiting o for my furniture day 6 since store has not been opened.
-
March 2018 by Karima Jackson
Thank you Payless Mattress! My baby loves her new bunk bed! The bed came on time, the delivery guys were fast and polite but most importantly, I got great customer service at a low price!
-
January 2018 by Melanie Brown
I recently ordered a twin size bunk bed for my children and the customer service was excellent from the beginning to the end down to the delivery guys. Very professional very courteous I will be shopping again with Payless Mattress..
-
September 2017 by Shelton Thompson
I purchased a whole bed, mattress, chest, etc. the color of my choice was black and I can't be more pleased with Payless Mattress. The delivery crew was so professional and helpful. They made sure I was comfortable before they left and my sales lady Jayda folllowed up with me prepared to fix any issue I had. Fortunately this brand new furnitures quality is 100%. If you want the best shop at Payless Mattress!!!!!!