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November 2023 by mccraejoey82
They charge me a 32 dollars ez pass fee that I didn't used I either had Change or my own ez pass this place is horrible I want my money back I'm also reporting them to my credit card company
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November 2023 by Letisia Campo
This was my first time here and I had a great experience. I had the pleasure of working with Brian W. Who went above and beyond to make sure he got me the car I wanted and even went out of his way sit orient me to the car I was renting. If I ever need to rent another vehicle I will be sure to come back and ask for him.
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October 2023 by Shimizu Shimizu
An hour and a half to get the car and be informed they don’t have the car I reserved IN ADVANCE!
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September 2023 by Felipe Shimizu
An hour and a half to get the car and be informed they don’t have the car I reserved IN ADVANCE!
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August 2023 by Ahsanullah Qazizada
Had a reservation for 2:00 and it's 3:12 but still 3 people ahead of me, poor customer service needs to be quick and time respectable.
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August 2023 by Yanique Leslie
Want to give more star but I cant. They don’t answer their phone, weird charges on my card, WEEKS AFTER I RETURN THE CAR. Now me and my credit card company going back and forth on these charges. It can’t be for tolls because I paid cash as I told my credit company and showed my receipts. I am sad and stressed on this matter. First time and this is the experience.
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August 2023 by Benetta Miller
A bit hard to find but my car return was handled efficiently and the staff is friendly
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July 2023 by Andrew Adeogun
Just overall bad customer service. Stay away from hertz as a whole
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July 2023 by Andrew Sutton
10 am, July 18, 2023. Absolutely awful customer service, this place comes nowhere near the typical hertz customer service you would expect. We had a reservation and just wanted to grab our car and go. We waited for 30 minutes as next in line while 3 different representatives helped one person with a complicated booking. No one asked to help or let us know there would be a delay. And when we asked if maybe one (of the three) could help us out so we could be on our way, they responded judgmentally and non apologetically. Apparently it makes sense here to not help multiple customers at a time here. We left and went to another location to get our car. This place should be shut down (or at least not be a hertz). If it was budget or fox that would fit within my expectations.
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July 2023 by mike Zee
The slowest most unprofessional people that I ever dealt with in this country. It could take 2 hours to do one thing like renting or ending a contract. And of course random extra charges that if you ask about they say oh it's by mistake we will refund you. Unbelievable.
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July 2023 by Amit Goswami
Only one person handling returns and new customer , other person is on call continuously. Waited 1.5 hour to get car . Should have been automated . Whole system sucks
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June 2023 by Kiswindsida Ouedraogo
Great rental place! However not always available have to be patient!
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June 2023 by Swingsets Backyardfunadventures LLC
Had a Reservation and no one showed up. No apologies what's so ever. This is completely wrong and unacceptable
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June 2023 by Mary Long
Absolutely love those guys.These are great workers. They Run a nice Shop.I'd gladly do Business with them again.Close to airport.But, y'all. I'm telling you: I drove to Boston in one of those things. A big ? Moving truck I drove. And because of the tunnels I had to go around...And I was Late for the Meeting.Because the truck was 11' tall. Clearance Required thru Boston tunnel.Anyway, I took a detour and got Late.Had to walk in (not) heels after Parking the big truck across the bridge.I could not drive this big truck into Boston Direct. So, I should note that on my review. Great trucks.Make sure you plan your route ahead.Tried to tell you.--So I rented a few moving trucks...These Guys at the Newark Hertz Rental are absolutely fabulous.Very professional and I liked working with them.We do need a better Moving Truck route to Boston. It's not on the Map.Thanks, Cambridge. #VisitorParking.-Mary.⌚P.S.I got Challah bread in Connecticut. Totally worth it.#marysMaps #internetGeopardy
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June 2023 by Clement. Amg.
Lovely services. Respectful and down to earth employees. Beautiful Beautiful service ❤
