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November 2023 by Richard
Great service. willing to go the extra mile to make customer happy
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November 2023 by Shaquin Andries
Had me waiting in the lobby long and unattended , also suppose to have the rental for 5 days called me back after the 1st day and told me come in to check out some more info about the cars insurance and when I got there told me I can’t leave with the car leaving me in a bad situation because I was in the middle of doing things bad customer service
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October 2023 by Noemi M.
My experience with Enterprise at Newark New Jersey's airport was nothing short of excellent. The counter girl Karthikeyan I hope I spelled it correctly was outstanding thank you!!! She was exceptionally hospitable and accommodating, making the rental process a breeze. The entire transaction was impressively fast and efficient, ensuring I could get on my way without any delays. Overall, a top-notch experience with Enterprise, making my one-day car rental a hassle-free excellent and pleasant experience.
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October 2023 by Ken F.
Worst rental experience in my entire life, to start with my 277.15 reservation deposit was never credited to my bill and customer service ignored addressing it. They added declined options and did not show up on my bill when I left the lot. Car was not what I paid for and 2019 unsafe brakes instead of a 2023 I was promised. Customer service whom I complained to didn't address any issues and defended their deceptive behavior. DO NOT USE DOLLAR RENT A CAR AT NEWARK AIRPORT. This should be about dollar not enterprise
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August 2023 by Rashil Rambhia
I have always had a fantastic experience with this car rental service! The booking process was a breeze, and the staff was incredibly friendly and helpful, especially AK. They went above and beyond to ensure my questions were addressed and concerns were alleviated. The car itself was clean, well-maintained, and perfect for my needs. Seamless pickup and return procedures saved me valuable time. The pricing was affordable, offering great value for the quality of service provided. Throughout my rental period, I felt safe and comfortable. I highly recommend this car rental for their excellent customer service, efficient processes, and reliable vehicles. A special shoutout to the entire staff for making my trips even more memorable with their exceptional assistance. Their dedication to customer satisfaction truly stood out, and I'm grateful for their efforts.
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August 2023 by Mark Thiel
Exceptional experience. Made a last minute reservation. Dante and his colleague were working very hard to help everyone out. He was able to find me a vehicle, and even reached out after I returned the car. Thanks to the whole crew there. Service could not be better. Highly recommended.
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August 2023 by Vincent Van No
Absolutely horrible service, and completely lost employees, gave me the entire wrong confirmation and payment information over the phone and through the app. Showed up to pick up the rental, was denied at every attempt to pay and receive my car, had to make it home in an emergency and they were completely unreliable in being attentive and understanding to my situation, offered no help whatsoever. You’re better off walking across country than renting from enterprise.
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July 2023 by Séthi MANIP
My experience renting with Enterprise was very smooth. I mostly interacted with Dante who has been very professional and had a great communication throughout the whole process
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June 2023 by Google user
My experience with enterprise was professional. Janice confirmed time to pickup the day prior. I arrived and she processed me quickly and I was out the door. Upon return Janice inspected the car and checked me out with no issue
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June 2023 by Albert B.
Bait and Switch, I got a confirmed price on a Jetta for a Monthly rate by telephone and eMail, but when I got to the Newark office the agent said that she could only input a weekly rate which doubles the rental. ,I needed the car,Time & Distance 2.0 Month(s) @$ 1,300.00 / monthExtra - Time & Distance 23.0 Day(s) @$ 46.43 / dayVehicle Mileage: Unlimited Mileage Taxes & Feesand at the agency:TIME & DISTANCE 6/15/23-7/6/23TIME & DISTANCE 7/12/23-7/12/23TIME & DISTANCE 7/6/23-7/12/23NO CHARGE DISTANCE 6/15/23-7/12/23DAILY RATE: WEEKLY RATE: HOURLY RATE: REFUELING CHARGE$654.00 / Week $31.16 / Hour $93.49 / Day$0.00 / Mile$93.49 / Day $654.00 / Week $31.16 / Hour $4.25 / GallonsTotal $1962.00
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June 2023 by Swathi
This location in Washington Street is the best in all of Newark, my insurance had a reservation done for me and told me to pick up at any of my nearest enterprise location. I had trouble getting a sedan while my car was being repaired. When I called them before spending any more money on Uber.. they mentioned only a compact SUV was available. All the locations throughout newark no one even offered me other standard SUVs vehicles without exceeding my insurance limit. They all kept saying we don't have any vehicles inspite of having a reservation.But at this location I had called them in the morning and they had reserved the vehicle until I picked it up in the evening.They did a very good job , the car was clean, no bad smell.. I didn't have to wait long hours while picking up the car or while dropping the car. It was fast , smooth and quick. They were very accommodating with any requests and even got a ride to my body shop.You guy's do a great job , hats off to you all !
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June 2023 by Carla Carroll
My experience with enterprise was professional. Janice confirmed time to pickup the day prior. I arrived and she processed me quickly and I was out the door. Upon return Janice inspected the car and checked me out with no issue
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May 2023 by Joseph Aigbiremhon
It went well. Insurance pricing still too high IMO, but still a good deal.
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April 2023 by Sandra Dee Wallace
What can i say, i legit feel like they are extended family when im there. They are super professional & understanding. The whole team is excellent. I miss my AFRICAN princess . However, im sure the new women will be under the best staff EVER!THANK YOU FOR BEING YOU?
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March 2023 by Richard Leeking
The five-star is for the salespeople did try to help us find what we needed and I was thankful but on the other hand did do not have a quantity of cars if you want an SUV they are perfect for it. That's 585 McCarter highway.
