-
March 2024 by Alicia Cerón-Bmass
By reading to all these comments I should've known better and not trust this branch. They LOST my retirement application with all my personal documentation inside. Banker and person who received the envelope- were extremely dismissive about the whole thing. All this has caused a mayor delay in the whole process.
-
January 2024 by Torva Williams
I would prefer to travel an hour and a half then come to this location that's 10 mins from me. This is the most disorganized bank and process ever. They are always 2 or 3 tellers BUT the teller are doing things a personal banker should do. I am 40 mins in at the moment..so far we have a change of address, explanation of different Citibank accounts, account activation it seems. Go elsewhere.
-
November 2023 by Nelson Santos
No you are not sorry!!!! for your bad costumer service!!! thank god i don't have acc here. will never or recomend this bank. nobody picks up the phone! bunch of lazy.... newark nj branch.
-
October 2023 by Hansel adbrincola Reyes
Horrible, they couldn't even help me with a loan or credit card because I didn't know how to fill out the form correctly. The woman who speaks Spanish lacks experience. Lack of documents I went to the bronx and they helped me
-
June 2023 by Adhum Ahmed
Worst bank to deal with, stay away guys from such a bank
-
June 2023 by Robert B.
The bank fees are terrible, they have a daily limit of $5,000 to cash a check and you can't even open up a new account to get access to the funds from a check because they put it on a hold. You might as well continue banking elsewhere.
-
June 2023 by jhon perez
Worst bank of all
-
February 2023 by Reinaldo Michalowski
I went to deposit cash to my friend, they told me you don't have an account here, you can't deposit to your friend, in fact zero stars for this bank
-
January 2023 by Heaven Smith
The customer service is terrible. If I could give 0 stars I would! To make things worse it’s the holidays, you should be spreading joy & love. I rather be served by the grinch at least he’s funny.
-
November 2022 by Megan Binns
They need 0 stars says they open at 9am almost 10am and they are not open yet this is ridiculous
-
October 2022 by Megan Solomon
They need 0 stars says they open at 9am almost 10am and they are not open yet this is ridiculous
-
August 2022 by J W.
You have to wait for 15 minutes to talk to someone and realize there's completely useless customer service in virtually every aspect. They are incredibly rude, incompetent and ignorant. 30% time you feel the background noise is too loud and 50% of the time their accent is too thick. Their dispute page is "temporarily unavailable" 95% time. Their dispute team every replies to your email messages. I am closing every account I got with them.
-
August 2022 by Jannette Santiago
Thank You Miss Tejada for helping us solved the locked account issue
-
August 2022 by Robertluis B.
The bank fees are terrible, they have a daily limit of $5,000 to cash a check and you can't even open up a new account to get access to the funds from a check because they put it on a hold. You might as well continue banking elsewhere.
-
June 2022 by D J
No good, they never helped me, I couldn't even get money or get my card.
