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March 2024 by Andy
I was planning on stopping in to take out some cash at the ATM 8:40 AM on a Tuesday morning on my way to work.
2 dudes in that lobby looking like they’re on drugs, guy on the left ATM complaining he can’t get into his bank, yea how safe is this really??
I work across the street, they really can’t have security guards right there in the morning? Felt like a scheme like I was about to be jumped, I didn’t even bother getting into my bank, nobody should feel that unsafe man
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December 2023 by April Hedgepeth
Good customer service
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September 2023 by Mikaela Varela
atm’s are trash
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September 2023 by Tif A
I have an appointment at 10am because I tried to link my new chase bank card to Google Pay, but was unsuccessful. There were 2 different phone numbers listed in my account, but they weren't mine. I couldn't verify the account. I walked in 7 minutes early to the appointment. Every staff member was rude. The security guard looked like she wanted to tackle me when I told her I had an appointment. When you walk into a business you have money in, you want to feel welcomed not threatened. I have an appointment and I'm not a walk in. I like to be treated nicely. Staff is rude. I don't feel comfortable. Don't do business here.
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August 2023 by Kay Cee
Lack of parking and threats to be towed are annoying and make this location undesirable to visit.
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July 2023 by Google user
I requested an important document that I needed as soon as possible. I was not able to obtain it with the branch so it was told to me that I had to recieve it by mail in 7 to 10 business days. I requested this document on June 20th, it is now July 3rd. I don't have another 10 days to wait for another document to be sent. This is very frustrating and I really wish there was better customer service.
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July 2023 by Brenda Gore
I requested an important document that I needed as soon as possible. I was not able to obtain it with the branch so it was told to me that I had to recieve it by mail in 7 to 10 business days. I requested this document on June 20th, it is now July 3rd. I don't have another 10 days to wait for another document to be sent. This is very frustrating and I really wish there was better customer service.
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June 2023 by Sabreen
Very friendly greeting. Minimal wait time. The bank rep I worked with, Mr. Torres was very insightful and helped all my needs.
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April 2023 by Danielle Jeffress
The tellers are very nice and they help you with whatever you need.I like that they have security and they are nice and helpful.
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March 2023 by D E
Busy part of Newark. As is the driving/parking. Staff interaction with the customers though.. was very good. So much so, it caught me off-guard. Lol.
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March 2023 by JoyMarie Burrell
Very helpful and friendly
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October 2022 by Fabrice Guillaume
I don't go to the bank often but needed to today and was helped by Marlene who was very friendly, knowledgeable and helpful. A surprisingly pleasant experience at the bank.
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October 2022 by Violet Willie Gattison
Very friendly & welcoming, enjoy visiting!
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August 2022 by Henry Zhang
Staff unwilling to help although they have the capacity and means to do so
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June 2022 by MrBlaccBrklyn90z F.D.B_Matrix's
It just feel like all the worker
Came to work with a chip on their
Shoulder (attitude) not pleasant at all???
