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March 2024 by Toya Hollaway
This branch is terrible. The only way you can open an account at this bank is you have to be there by 9am. If not you have to have an appointment. When you try to set the appointment there is none available for weeks! So I guess they have enough money already new money go elsewhere. We drove to rt 22 in Union same day after leaving and sitting in traffic account opened same day. Maybe Newark branch needs to hire or be retrained but that was a very horrible experience. Would never go there for nothing other than the ATM!!!
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February 2024 by Flora Li
Horrible customer service, no business line available
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October 2023 by Roland Loizeau
ATM access is easy, but the lines for window tellers would be shorter if they kept all of them open.
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August 2023 by Tax Solution
very professional. i came there last minute before their closing time. and they were able to help me. i give them 5 stars. the african american lady was very nice and sweet. God bless her
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August 2023 by HAUWA’S LIFE
This location are unprofessional I came here yesterday they told me I dnt have appointments and I should go and come back the following day at 9 I came back here at10 The following day cos I do not have appointments they wanted me to go and come other day I told them I will wait they left me sitting while there was no one who has an appointment the lady was just walking around waiting for people with appointments while am here pregnant and in pain but she pretended like I dnt exist they waiting for 2:00to tell me they can’t talk me hmmm what a service it’s sooo sad how they treat their customers u can do better plz
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August 2023 by Wael Shehata Khalil
Very good serviceAnd three ATMs in this branch
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July 2023 by Google user
This location are unprofessional I came here yesterday they told me I dnt have appointments and I should go and come back the following day at 9 I came back here at10 The following day cos I do not have appointments they wanted me to go and come other day I told them I will wait they left me sitting while there was no one who has an appointment the lady was just walking around waiting for people with appointments while am here pregnant and in pain but she pretended like I dnt exist they waiting for 2:00to tell me they can’t talk me hmmm what a service it’s sooo sad how they treat their customers u can do better plz
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February 2023 by Leon Baker
Just left BOA and the lack of customer service is ridiculous. It’s around 9:30 am, I was standing in line for about 20 minutes. And the Hispanic male bank teller at the first window, not only was unprofessional but just lacks customer service skills as a whole. He had no one in his line and just stared. Instead of saying can I help who is next. I literally had to signal to see if I could approach the window. All he did was give me a head nod yes! Then once I get to the window and explained why I was there, he was not finished with the previous transaction for another customer ignored me for a minute as I’m standing at the window and said did you have an account with us in a very negative tone as if I were annoying him that I was even at the window. He continued to count a substantial amount of money in front of me and continued to ignore me. So as I’m standing there at the window in awkward silence. He says nothing when he’s done and I had to just put my money in the slot. He proceeded to take my money and in expect it as if it were fake and I felt that was beyond disrespectful. After the transaction happened he didn’t bother to say have a good day or anything. This teller probably does this with every customer. Impressions are a lot and he really showed his true self. It’s very sad because you never know what a customer is going through or if they are having a bad day so for an employee who also deals with money and accounts to be unprofessional puts a bad taste in your mouth. I’ve been a loyal banker with BOA for over 6 years. If I decide to continue banking with BOA I will not return to this branch. And that’s a big if!
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January 2023 by Daniel Arputharaj Jayaraj
I went with my wife to update my SSN, they can't update as we didn't carry the original, we had only soft copy.They were rude in their language and their body language, not offered to use the toilet.How to escalate??
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January 2023 by Daniel Okhuofu
There were 3 machines at the drive thru without a wait time.
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January 2023 by Bill Chappel
machines often out of order or can't accept checks or of money.
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November 2022 by Jasmine Gowans
If you're a walk in come in at opening or don't come in at all. You can try other times but don't be surprised if your time gets wasted.
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October 2022 by Eric Pimentel
bad customer service especially the cashiers one and 2 cashiers only to serve people and when you least expect it leaves and only one remains with a long line of customers very bad service
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August 2022 by Bryan McKinnis
Easily the worst BofA branch I’ve ever been to. One teller on duty during busy hours and one of the managers just walks around lallygagging instead of helping out her team. Doesn’t make any sense to spend the majority of my 1 hour lunch break on line to make a deposit into a business account.Do better and hire more staff and get that manager to work.
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October 2021 by Katrina Gray-Johnson
Wow! I have story. This branch has employee who befriended my mother’s husband. She has discussing her account with him previously with out my mom. We went and I got my named added to mom’s account. On Saturday we went to the Springfeild branch and was greeted at the door advising that the teller’s were down but we can go to the atm. My mom didn’t have a card so I had to Zelle funds to my account which I an issue and called for assistance. No problems at all. Check later on that same night no problem getting into the account. I woke up Sunday and t all my account contact information was deleted. I have waited until Monday. When I called the Customers Service they put in a complaint to corporate about this situation. I was advise I have to wait on Monday. I complained to another branch about the employees and the manager at that branch called and spoke with the young but took her side. Crazy how someone you don’t know have power over customers accounts. Be careful!
