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March 2024 by Garfield Callens
I had Received an Amazing Customer Experience from my Customer Service Representative: Samantha, she was an Amazingly Friendly, Courteous, Empathetic, Customer Service Oriented, Professional and Extremely Knowledgeable Person. She Definitely Solved my Billing Error Issues. Yes! I Would Definitely Recommend this business to other people. Thank You ?! Sincerely, Mr.Garfield Callens God's Blessings to both You and your family! ?! In Jesus's Name! Amen ?!
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January 2024 by AL Hoeffner
Had two titles that I paid for previously that were unavailable in my library. Now they want me to pay again if I want them.
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January 2024 by Norma Swaggart
Don't want this but can't reach them
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December 2023 by Linda Traore
I have been subscribing to Audible for about 10 years and accumulated several books and credits. The email address for my original account (for 10 years ) was recently removed from Audible’s records because the old email was cancelled. All of my credits/books were lost when the old account was removed from Audible’s records. Audible has informed me that they cannot credit me for my purchases because my old email no longer exists in their records.This makes absolutely no business sense! How can a company as big as Audible/Amazon have no record of an account update or change in a customer’s account. I’m extremely disappointed! I’ve been a customer for a long time
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November 2023 by Vanessa Cardello
How did this company get my card info to charge me? I don’t know them. Never used them. Scammers
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September 2023 by E. Thomas O'Keefe
I've tried multiple times to contact Audible customer service and cancel my subscription, because I don't remember signing up for it, and I don't know which email it is associated with. No one responds to my emails. I keep on getting charged. This is so frustrating.
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July 2023 by Leah Jakobovits
Randomly got charged from these crooks stay away…
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February 2023 by Anibal Martinez
How bad can you make a web support system for customers?? Also how bad can you set up a family sharing system.....how convenient.........
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February 2023 by Michelle sanders
Amazon ruined audible. Extremely complicated to listen on mp3 player now. Tech support workers are distracted and nasty
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January 2023 by James Thayer
I am supposed to get 10$ coupons for every 3 credits I use. They said I have to call and go through a laborious conversation with someone who frankly speaks another language simply to redeem my coupon. Then they gave me 1 coupon although I've bought 140 credits and they acted like they were doing me a huge favor. All this took 4x longer than it should because of the language issue. Absolute garbage customer service
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December 2022 by IMTIAZ FAZAL
If I could give a minus score I would. I don’t have a subscription with them and they find nee ways to charge my credit cards. And then I have to notify them. Don’t ever use this service. I never have and they still charge my accounts. I close one account and then they find another account.
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November 2022 by speed lyfe
Was my first time here for tech week held here which is also the Rutgers business school. Had a great experience
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September 2022 by Maggie Seay
I love audible I can have a book being read to me while I'm cleaning my hardware stores and Dustin or what I'm doing dishes. It's a 5 star in my life!!!
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August 2022 by Kelly Beamsley
POOR CUSTOMER SERVICE: Audible is untrustworthy company that makes it very difficult to cancel their subscription. They hide their cancel button extremely well to get you frustrated so that you don't cancel. Be very careful if you decide to have a membership with them.
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June 2022 by Martin Gamer
They've acquired some truly captivating narrators in the past few years. The voice of Rodney Tompkins could make drying paint sound exhilarating. Worth subscribing just to hear the books he has narrated.
