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March 2024 by Marianne B.
I was delighted with the service I received at this Verizon Wireless One Location. You would think that the online offers from Verizon would be the same as their Short Hills Location and this location. They weren't! This location saved us SEVERAL HUNDRED a dollars! The service was prompt, professional and courteous. Isaac was the representative who assisted us. He was knowledgeable and helpful. I was impressed with the products and the service!
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December 2023 by Scott Jacobson
They opened late. The sales person lacked knowledge. The sales person screwed up the order which took hours to unwind with Verizon. Don't use them.
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October 2023 by Cee Haz
I went there today and witness the guy working be very rude to the customer before me. Then came my turn and received the same rude treatment. Speaking down to me when asking a question and having a major attitude. I walked out and let him know he needs to learn how to speak to customers. I was there to buy 2 phones. I’ve been going there for years and always received great customer service. I’m not the type to write reviews, but this type of customer service is unacceptable.
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September 2023 by Maureen Donohue
A couple of days ago, I visited the store. I couldn’t hear people on the other line when speaking on the phone. The guy behind the counter looked at my phone for about 15 seconds and then said my options were to pay $149 for a refurbished phone or $199 for a new one. I expressed my dismay over him not even trying to fix the problem and he just say that there was no way to fix it. Tried the Chatham store next—they were even less helpful and told me I had to buy a new $800 phone. Finally, Verizon in short hills was next. They made an appt for me at UBreakIFix and within an hour, my phone was fixed and good as new. Free of charge due to the protection plan. Stay away. Some of these employees are either woefully misinformed or just desperate to make a sale.
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August 2023 by P C
Went in with a refurbished 4G phone to replace older phone. Guy told us we both needed 5G phones as ours would absolutely stop working in August. That was a complete lie. We were idiots to believe him and now we are out quite a lot of money.
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March 2023 by Richie C.
Went in about two months back due to a frozen phone, sat for some time waiting for someone to take a look, an employee then met with me, took a look at my phone and told me it should be a simple fix and to come back in about an hour. Did not give me an estimate or any sort of info but I brushed this off because it seemed like a simple issue and was assured that it was "a simple fix", my screen was just frozen. I come back, an hour later, and was greeted with a $200 charge. I was told my phone needed "new software" which is nonsense. I was never given a quote or even a rough estimate. The employee trying to pick the $200 out of my pocket claimed that I was given a quote, I was not, I know I was not. We argued for a few minutes and he eventually ended up charging me $100, for a frozen phone screen..... The same exact thing happened a few days later and one of my tech savy friends fixed it in under 15 seconds with zero tools or a computer..... These people are thieves, do not go anywhere near this store. I was prompted to right a review after two months because a very similar thing just happened to a friend of mine. Came in for for a simple fix, was not given a quote, then charged a few hundred dollars after the "fix" with zero notice.Stay. Away.
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December 2022 by Angelique Minne
Excellent service, good product , and fast shipping! Highly Recommend A++++++.
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December 2022 by Chris Gibson
All good prices and quick, courteous service from the company's employees. We also say this, the site is very good, easy and functional.
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December 2022 by Michelle Gomez
Very good service!!!! I got my cell phone from there and I'm happy. Well done
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December 2022 by Ali Horn
Very helpful all of them!! I was pleased with the service and advice they gave me regarding my smartphone purchase from there!!!
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December 2022 by Jessica Bryant
Very fast excellent service. Highly recommended of them. Thanks ?
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November 2022 by Debbie Baxter
Amazing Phone and very good price I recommend this store to everyone
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November 2022 by Daniel Garcia
Nice customer service and they have the best price
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October 2022 by Wen Buell
The two representatives who work in this store are very tricky and are not honest. Verizon has promotions to trade in iPhone 12 and upgrade to iPhone 13 PRO without charge for 24 months terms. They asked me to pay 200$ out of pocket to get the iPhone 13 pro if trade in 12. BIG LIER! They robbed $200 out of their customers for this deal and pocket the money. Current iPhone 11 is free for new customers with current promotions ran to Jan 5 2022. They will ask you to pay $100 out of pocket. Another rob! DO NOT shop in this store. The Verizon store in short hill mall or the dealer store in Livingston town hall center are very honest.
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September 2022 by Mary Canete
I want to commend Isaac and Eddie in this NP store I go in there often as I need lots of help. The have always been patient and kind. They always solve the problem