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March 2024 by Lisa Dallenbach
the store does it all and amazing staff
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December 2023 by Maria Ms
I don't live nearly of New Providence, however, I work in Berkeley Heights( Summit Health) for the past 3 years, I have been visiting this UPS store at this location( dropping my package) , and my experience has been awesome, excellent customer service, fast, organized.It's gratifying to be welcome and acknowledged, particularly by the owner. I'm not familiar with his name, but he and his team are fantastic.Have a wonderful Holiday!!I am grateful for everything you do for your community.Marisol
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December 2023 by Michele Soto
Steven and Patrick and the staff go above and beyond to help each customer. You go into the store and they always ensure your wait time is as short as possible. Also, they always have a smile and nice word for everyone. Very pleasant experience every time!
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December 2023 by Amanda Castle
Patrick, and all the staff, at the New Providence UPS store are always incredibly friendly and efficient. Their service make my errands and package shipping needs a much more pleasant experience.
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December 2023 by Gail Cronin
The service at the New Providence UPS store is always 5 star. The staff and management team are all so efficient and friendly. There’s never a line or wait because they get you in and out so quickly.
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December 2023 by willie Parker
First, the entire staff at this location is courteous and professional. No matter how busy the store is, they have a way of making the wait bearable. Patrick especially goes out of his way to assist me and locate my packages so I can be on my way.
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December 2023 by Keith Burton
I'm a UPS driver and I do the delivery and pickups at this New Providence location. And out of all the ups locations I serviced , New Providence guys are the best. Their customer service skills are outstanding. They greet their customers with a smile . Steve , Patrick, and Joshua are very professional. If I lived closer I will do business with them.
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December 2023 by Ladyane Lima
Patrick is always so knowledgeable about all sorts of services and has a super professional attitude. Getting anything done at this UPS store is always a great experience.
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December 2023 by TC Regan
Steven and Patrick and the gang at UPS are friendly, efficient, and knowledgeable. Whether it’s an Amazon return or shipping golf clubs, service is always quick and provided with a smile.
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November 2023 by George LaRocque
Patrick was great, helping me get a package out with an expected on time delivery. Helpful and friendly. Always a pleasure to do business there.
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October 2023 by Jennifer Marchi
Steve and Patrick in New Providence, NJ location are ALWAYS AMAZING.......Helpful and professional with all services. I have been going to them, since store opening. They both deserve a healthy raise, as they are excellent employees.
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August 2023 by Vito Gallo
The worst UPS store I’ve been too. $15 for a small box, really. Maybe the employee should visit the summit location to learn about customer service
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May 2023 by Kate S.
Great service! Lex was super helpful and efficient. Was in and out in less than 5 minutes.
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May 2023 by Kevin Seaton
This is one of the worst UPS stores I have tried shipping packages at. The only thing preventing it from a 1 star is they were halfway polite.One employee had their AirPods in, coughing, hacking and then trying to handle Amazon returns from a customer in front of me. When I went to use a UPS QR code, the employee asked me what it was, and acted confused when I explained what it was. Both employees made up a UPS shipping guideline and when I asked to see it, they said I would have to go to the website. (I went to the website and it doesn’t exist). They apologized which was nice.Disappointing overall experience and I recommend avoiding this location.
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April 2023 by Drew O.
Locally owned small business owner. Super friendly and very quick. I waited a few minutes. Good value foe tracking & insurance. Had an amazon return and one to ship.Support small business owners!
