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February 2024 by Marcus R.
Great gym, great staff. But the gym has recently switched focus from providing exceptional service at a good price, to expanding and making more $$$. When I started coming here just over a year ago, the gym was always spotless, and members wants/needs were being met. The locker rooms are severely due for an upgrade. Residential appliances in the restroom, and a sauna that's consistently filthy with wooden panels coming up/missing. The steam room has been broken for years, and the lockers are cramped and awkward. Overall I love this gym and community, just wish whoever is in charge would take a little more care of the facilities given the price of membership.
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October 2023 by yours truly
Come here if you want to be surrounded by little middle schoolers and high schoolers. No matter what time they are here and move in groups of 5. The gym let’s anyone over the age of 10 sign up. Avoid the headache and go to lifetime like I will.
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September 2023 by Suki Sayasith
Great local gym, with very good equipment. The place is always clean and is never overcrowded. The staff is so helpful and friendly.
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August 2023 by John Timmins
Great gym! Friendly staff! Great range of equipment. Gymgoers are friendly and focused on their fitness. Positive vibe. Strongly recommend. Been going there 7 years.
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August 2023 by Peter Vislocky
Great gym! Staff is wonderful, everything is clean and well taken care of, hours are great, and the price is super reasonable. Highly reccomend.
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July 2023 by Neil Shah
I go there pretty often. I think the personal trainer and teacher I have for my classes is amazing and she keeps me coming back. Her name is Heather K.Also my friend got me to sign up years ago with her personal trainer and I love her for bringing me there! The people are friendly and I like the cleanliness.
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June 2023 by Shelby Rivers
The facility is fantastic but good luck speaking with a manager about issues with your membership… they’ll never answer a call, email, or make time to meet with you in person. Management is MIA, sad because the place is really great otherwise.
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June 2023 by Art Lopez
Great location and staff; ample equipment for a good workout. Good hours too.
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May 2023 by Anupam Krishna
I want to bring attention to a distressing experience I had at Fitness Factory New Providence. The gym's personal training department engaged in deceitful practices to fraudulently charge me. After looking up Yelp, I discovered that I am not alone in falling victim to their scams. The fact that the gym manager himself acknowledged the financial troubles raises concerns that they might be compensating for losses by such unethical means, taking advantage of members who often don't realize they are being scammed. Them claiming transparency and adherence to contracts is contradictory to what I and other members have faced.Some who become aware of the scheme cancel their memberships, while a few individuals take the time to warn others on Yelp. It is disheartening to witness such behavior in a place that should prioritize the well-being of its members. Fraudulent practices should never be acceptable, regardless of a business's financial challenges.(They charged me $1200 in personal training fees which they won't refund)Every member, as evidenced by the reviews on Yelp, has experienced the exact same scam.
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May 2023 by Ulises Wertheim
Edit: Manager here actually cares about what their customers think. A+ costumer satisfaction, fantastic gymNew member here. Just trying to get a late night workout in and I see two EMPLOYEES making love on the benches. Weirdest thing I’ve seen in a while considering it wasn’t empty.
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May 2023 by Joshua Sheldon
Gym has been the scariest 3 letter word in the English language for nearly 33 years.Nearly - until these last 3 months.In January, I made a decision to do things differently.A few weeks in to membership at Fitness Factory in New Providence, I decided to take a chance on personal training - I'd quickly found that exercising could be fun and delivered a sense of personal accomplishment, so why not level up?The Fitness Manager, Gio, booked me for an assessment.We ran through some basic exercises to see where I was at, took my measurements on the InBody scale, then we picked a plan, then he assigned my trainer Andrew within the following 24 hours, put us in contact and booked our first session.Thank God for Andrew.He's patient, when necessary, pushes me when warranted, and has not stopped cheering me on through a single session in the last 2 months.He follows through with encouraging texts when we're not working together, he checks in on days when I'm working out alone, asking me what I'm working on that day, followed by more encouragement.If you're like me, you probably have thought:- I can never do this.- Even if I do, I'd never try personal training.- Even if I do, it won't last.- I can't find the money/afford this.- People will look at me crazy.- "He's gonna laugh at you; they're all gonna laugh at you."Turns out...I can do anything.I have tried personal training.I don't see an end in sight.I've found the money because I'm worth it.I'm already crazy, so who cares if they're looking?And they're laughing with me and we're having the time of our lives.Take a chance on Fitness Factory.Take a chance on personal training.Take a chance on you.You're worth it.
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May 2023 by Kevin Barrantes
Excellent trainers, clean environment, good machines. Worthy of a premium gym!
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May 2023 by Anupam K.
I want to bring attention to a distressing experience I had at Fitness Factory New Providence. The gym's personal training department engaged in deceitful practices to fraudulently charge me. After looking up Yelp, I discovered that I am not alone in falling victim to their scams. The fact that the gym manager himself acknowledged the financial troubles raises concerns that they might be compensating for losses by such unethical means, taking advantage of members who often don't realize they are being scammed. Them claiming transparency and adherence to contracts is contradictory to what I and other members have faced. Some who become aware of the scheme cancel their memberships, while a few individuals take the time to warn others on Yelp. It is disheartening to witness such behavior in a place that should prioritize the well-being of its members. Fraudulent practices should never be acceptable, regardless of a business's financial challenges. (They charged me $1200 in personal training fees which they won't refund)
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March 2023 by Marty Ellsworth
Great gym, small lockerroom area, but still boasts a sauna and steam room which are crucial for Jersey winters. Like any gym, beware after school hours and the plethora of h/s students, not rowdy, just packed.
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February 2023 by Romeo Costello
Very clean and there’s a sauna love. I used to have a membership at lifetime fitness. This place is perfect small not a crowd and not 200 a month.Ava Miller
