-
July 2024 by Wesley Robb
First off, I don't think that your phones are compatible with Google pixels okay. My husband has a Google pixel 8, he is constantly having problems with your network either his service is not active 5G on his phone is absolutely worthless and he can't use his hotspot. Now today we had issues with having service at all on both of our phones, I have a Google pixel 7A. We've never had problems with pixels by the way until we switch to Verizon. Back on subject. Today we didn't have service for most of the morning, we called tech support in order to get that figured out. My husband on both of our phones actually remove the SIM cards and put them back in and we were able to get our service back, when we called in and followed the instructions that the tech gave us in order to correct the problem that we had already corrected It ended up to where my phone the Google pixel 7A could not get the service back and then actually by itself did a factory reset. So now I have to wait for a new phone. Do you know how disruptive to somebody's life it is to not have a phone for at least 24 hours, I'm a busy person I have a life so this is not good. Do you know how inconvenient it is for someone not to have reliable service for at least 3 months, I would be talking about my husband who has the Google pixel 8. So, it's also been an issue to where we're paying for service that is not even good service. We do plan, when we're able to get the phones paid off in our contracts are up, we are immediately going to change services probably to your competitor AT&t. Because we have friends that have AT&t and don't have any kind of issue with their service, especially out here in the country where we are. So just to let you know that we appreciate the help that you try to give, but you're not able to give it because you provide phones that you're not able to be compatible with and then expect people to pay for shotty service. So that's how I feel today. I told my husband to tell you that you're basically a bane of our existence and that you fall in the same category of Satan, but he said that wasn't nice so I'm not saying it.
-
January 2023 by Gouzalia V.
Don't waste your time going there. No one is helpful with issues, very dismissive, a few years ago there were nice people working there. I switched to Verizon because of their exceptional customer service but now it awful.
-
December 2022 by Dominick D.
I purchased an iPhone 14 Pro and I went to have it activated on a Saturday and they were unable to do it. I returned on Sunday to have it activated and to have help with it and it went past 4 PM which was closing time. The manager Dimitri was so rude and unprofessional. He basically kicked me out because he had a party to go to and my phone is not working. I am probably most likely not going to use Verizon now any longer due to his unprofessionalism and treating me the way he did. You should probably consider hiring people other than children working in your stores very unprofessional. I am telling all my friends to not come here. Verizon on route one in North Brunswick sucks. Worst customer service ever children working there. Do not go especially Dimitri. The manager don't ask me how he is the manager. Good luck.
-
September 2022 by Sayuri A.
Worst Verizon store I have been to. I came to seek guidance on an online purchase and they were all ignoring me and there solution was to just call customer service. If that is the case, than why have about 5 people working at a location that are entertained with their phones and giving constant attitude. Solution to this is, replace them with robots because they don't help at all!
-
July 2022 by Mark L.
Do not shop here. An employee and the manager both refused to honor the Iphone 13 trade-in deal on July 1st. Falsely claiming the deal ended June 30th and only offered $500 for my Iphone 11 pro max. The web site still says it's running and I just watch an ad on tv for this "supposed" ended deal. Had to call customer support and had them honor the deal over the phone despite this stores attempt to rip us off for a few hundred bucks. So I do qualify for the full $800 trade-in and the Iphone 13 trade-in deal is still going on, according to corporates customer service. Never trust liars do not shop here.
-
April 2021 by Amanda Schmidt
I have no idea what the purpose of this building is. I know it is owned by Verizon, and it's possibly a corporate office. However, it is a very cool brutalist building, and for that alone, I enjoy it.
-
February 2020 by Fernando Nogueira Lopes
Great service along with great prices. Wardell and Jay are super nice and will help you with whatever you need.
-
February 2020 by Sheila B.
I know anything I say won't matter but I'm just so furious and frustrated with the cell service from Verizon. For 4 years I paid 80.00 for 4G LTE 12 gig of data and when I purchased my iPhone I received 2 gig for life or as long as I had my phone. Then unlimited came along and Verizon was constantly contacting me to switch. I added my granddaughter to my service then Verizon suddenly was acting like we were going through data like running water. We both kept track of our data usage and it never added up to their charges. We have Fios at home and was on WiFi for the most part. Against my better judgment we switched to unlimited. My biggest fear happened. Not only were we NOT getting 4G LTE service we can't connect for directions on Apple Maps!!! Or any maps for that matter!!! We are just piggy backing cell towers!!! Just like the good ole pre-paid service days. Verizon is also under contract with their customers but get away with providing said services. They also charge data total without proving what we actually use. I don't know any CELL SERVICE that gives you what your paying for.
-
February 2020 by Mustufa H.
Probably one of the worst Verizon retail locations that I've ever been to. Please do not come here as they are a bunch of scammers who probably teach their customer service representatives to sneak in random costs into your monthly bill. I came to this location in December 2019 for a buy 1 get 1 free offer they had on their newest iPhones. I specifically told the customer service rep at checkout to decline any insurance plans and not only did they end up sneaking this insurance into my next bill, I found out that I was being charged for the free phone as well. Later on I called the Verizon customer service help desk to dispute these charges and found out that I was being charged for the free phone because I did not "qualify" for the BOGO deal anymore. Since I bought the phone out right instead of doing a 24 month payment on it, this nullified the conditions of receiving the free phone meaning I had to pay for the free phone now. The customer service rep at this location failed to tell me this information when I was purchasing the phone!!!This location sucks and I hope Verizon learns to teach their customer service reps to do better. If Yelp gave me the option to give a 0 for this place, I would have.
-
February 2020 by Murtuza H.
Absolutely worst customer service and representatives, I beg anyone that reads this to never step foot in this store. They had a buy 1 get 1 offer for their iPhones and they added without my permission the insurance coverage when i specifically said no. Then 2 months later I get charged for the free phone and was on customer service for 1.5 hours figuring out why. This place is a nightmare. Their sales people will find a way to cheat you and add hidden costs.
-
September 2019 by FERNANDO LOPES
Great service along with great prices. Wardell and Jay are super nice and will help you with whatever you need.
-
August 2019 by Edwin R.
Great customer service. Cesar took care of me . Made the transition from T-Mobile to Verizon a smooth one. He was very personable and made the experience great. I would highly recommend anyone to come see Cesar .
-
December 2018 by Mark F.
yesterday i went back to the store to purchase a phone case and screen protector. the *611 customer service representative told me to go to store to purchase if i needed asap instead of 3 day free shipping. the store had the case and screen protector but would not sell it to me for the online price. when i spoke to another manager she confirmed what the salesperson related. so i walked out of the store with a brand new Samsung Galaxy Note 9 without a case and screen protector. form the words of the great Seinfeld "i will take the insurance and I'm gonna need it."
-
October 2018 by Suzanne L.
I just purchased a new phone, a Google pixel 3xl and had to transfer all my data from my old phone. There were glitches only because of the private server the data was being transferred from. I must say ,Ralph was amazing- helpful ,patient and professional and despite Over 2 hours,he not once expressed anything but support. Great place to get a phone especially when you need help .And he helped me select the best phone for me Thanks Ralph , your boss should appreciate you
