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May 2024 by patrick lawniczak
The Manager Jonathan was very helpful and professional and knowledgeable . On ford e250 brake pad.I highly recommend go here for auto parts.
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April 2024 by Juan Torres
Being customer for over 20 years, store used to be good, now the counter service or by phone Sucks, people with attitude and lack of professionalism, this is the worst store now.
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April 2024 by Fernando Marin
I was trying to find out when and where I purchased my battery from a while ago because I needed a new one. So I was told by one store employee at store 1 that all they needed was my telephone number to look it up. Did that no problem, not it.
Store 2 called up this time employee said they can not do that, I told the lady it was just done at the first store put me on hold then said ok what is it. Did that, not it.
Store 3 New Brunswick ask them to look up number and person told me we don't do that. Told him that other 2 stores were able to and that you have the same system. Person told me to hold because he had customer. waited no response called back person told me that there must be some miscommunication on my end because they don't do that. then put me on hold before I can speak. no response call back this time he told me to give him battery number, he looked it up and told me that this a 2021 battery. This does not tell me if I bought here or not. Very disappointed with this employee because I did not get my answer when all other stores were able to answer question. I can't imagine getting help for other things at this store. Sorry but people need to understand customer support. If it's too much to handle and don't to do your job then find something else.
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March 2024 by Chris360it
They were the only ones that had my part, BUT because of the HORRIBLE RUDE SERVICE. I chose to not even bother buying from them. The guy that answered the phone was being real nasty and rude I will NEVER GO TO THEM
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February 2024 by Kristina Gee
Jerry was very helpful. Will come back when I need parts.
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October 2023 by Michael Anis
Remembering that time when they scammed me on a return. Not joking, it happened. Took the part, never got the credit back. Had to report it to my bank. I would understand or have a better feeling about what happened, but the fact is I got a “I don’t care about You, your business, or your money vibe.” About the whole scenario. Hey Corporate, hope you’re reading, this is text book stuff.
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September 2023 by John bufogle
It's so neat like a showroom .I miss the old days when there were like 5 auto parts stores if not more in New Brunswick .I bought a can of duplicator flat black rust rep / primer over $16But advance/ auto zone almost same price.The difference I could see is Napa is well staffed & ready to try n help !
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September 2023 by German Chevez
The staff was very helpful and patience with me. Part I needed was cheaper than advance Auto parts and Auto zone.
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August 2023 by J. P
Great staff
Quick service
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August 2023 by J. Patel
Great staffQuick service
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June 2023 by Carlos Rodas
very good friendly service
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June 2023 by Paul Ramon
Bad horrible attitude atencion to the custumer..
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February 2023 by Stanislav Jaracz
If can't find your part in AutoZone, Napa always has it in stock. This store had what I was looking for.
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February 2023 by Steven Lam
Service was bad! Staff are not really nice. They treat customers in unfriendly ways.
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November 2022 by Paul Ram
Bad horrible attitude atencion to the custumer..
