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December 2022 by Jay M.
Came here on Sunday, December 18, 2022, at 4:50 pm to pick up a catering order. I have never been to this store before so I am unfamiliar where the catering pick up is located. I asked a female ShopRite employee in the nutrition department where the catering pick up is located and she said "I don't know and then walked off". Pretty rude. I was there standing shaking me head like WTF is wrong with this person.
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August 2022 by Elaine K.
I'd give this Shop Rite a 0 in customer service. I had a problem with not getting what it said on the package of prepared chicken. I had my receipt but not the chicken since I had nothing else for dinner and my husband and I ate the plain chicken. It was supposed to be chicken Kiev. There was no Spinich or cheese. In essence both the customer service woman and the store manager called me a liar. Neither would give me a partial credit or help me in any way. My membership card that I have scanned every time I go to shop rite didn't match what they had on file. They said that was another reason they couldnt help me. I scan it everytime I go. Nobody ever told me that there was a problem. The whole experience was less than satisfactory and I will never shop at that store again!
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August 2022 by Fonzy R.
First impression was wonderful walking into the presentation of a tree in the center of a store was a different experience for me followed by the customer experience from Colleen for me to be here just for a visit to a beach I was truly impressed
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July 2022 by Paul L.
I only use this store when I'm at my shore home, probably twice a month since February. Every time I come to this store the place is clean, the staff is polite and parking is available. I wish this store was near my primary residence, I'd go there every week
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June 2022 by Jessica V.
Bakery department was extremely rude. I was looking for a 4 inch plain white frosted cake to use as a smash cake, no particular flavor, and the woman said I needed 48 hours for something like that and I could buy a "jumbo cake off the shelf" When I tried to clarify my order because it seems she misunderstood she continued to speak over me about how they were too busy. I called a neighboring shop rite and they were able to accommodate same day with no problem.
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October 2021 by john b.
Arrived at 11:55pm to simply get some water and they wouldn't let me in saying that they're closed. The sign says they close at 12 but obviously they don't follow their own policies. I'm not coming here again. I know they had other customers that weren't finished shopping and I would have finished before them.
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January 2021 by heather f.
A few weeks ago we were feeling a little dehydrated so I sent my husband to the Shop Rite in Neptune for some Pedialyte. He couldn't find the baby section so he went up to a manager to ask. As he approached the manager a store employee walked past and the manager started a conversation with him. It was lengthy and my husband stood patiently waiting while the employee was making awkward eyes in the direction of my husband trying to signal to the manager that a customer needed help. The manager ignored him and kept talking. Finally he turned his attention to my husband who asked where the baby section was. The manager rolled his eyes and said "it would be easier if I just showed you. Come on." Then walked away very quickly. Now, my husband can be picky about good customer service, so I decided I was going to continue to shop here, I happen to like the ground turkey. So I came to the same location on 1/9/21. I bought a ton of regular groceries but when I went to select a carton of milk I saw one that had expired 1/3... not great, I'll just grab that at Target. I got home and within 2 days my melon had gone bad before I even cut it open. Then, my poor husband brought us a couple string cheese that I had purchased on my trip on 1/9/21. He ate his with some crackers and after he had finished I opened mine... something was wrong. "Is this even good?" I asked. Nope. It had expired on Nov 10, 2020. Moral of the story, shop at his location if you're really into bad produce, rude managers, and expired dairy.
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January 2021 by Samantha Dingott
The staff is amazing. They’re the most caring pharmacists and pharmacy techs who go above and beyond. They’re Always happy to help especially Sara. 5 WOWS!
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November 2020 by Teresa M.
I gave this store only 3 stars mainly due to the fact that every time I check my receipt after paying, there is always at least 1 sale item I was over charged for. I have to go to customer service about it which usually results in me having to leave my cart full of food behind, go to the shelf were the item is, and bring the price label back to customer service for proof. They are friendly, but it is an inconvenience. Today it was a loaf of bread and a digital coupon for shrimp not taken off. Last week over charged per pound for produce. Were not talking a lot of money (2 or 3 dollars), but what I choose to put in my cart is based on the listed price on the shelf. I like to buy items on sale. If I don't get the sale price, whats the use.
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September 2020 by Regan T.
Just wanted to give kudos to Mike the cashier at the Ocean location. He was so pleasant and made friendly conversation that really brightened my day. Thanks Mike!
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September 2020 by Samantha GardenMeHappy
The staff is amazing. They’re the most caring pharmacists and pharmacy techs who go above and beyond. They’re Always happy to help especially Sara. 5 WOWS!
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September 2020 by Tammi J.
It was my sons birthday, we went in for a cookie cake, the rep was able to personalize the cake on the spot. We were so happy with the service!
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September 2020 by Nicole W.
I'm really not quite too sure why there aren't more reviews of this Shoprite in general or why the few are such terrible reviews. Anyhow, it's right on your way to Asbury Park Beach and it's the best stop off for sandwiches, booze, hot food bar, salad bar and their produce and premade/prepared foods beats any Wegmans I've been to. I've never seen so much high quality items at Shoprite. If I lived in the area, I would purchase all of my meals and catered events through this location. The store is immaculate, their booze selection is off the charts and like I said, it's this ultra mega super Shoprite. They even have freshly prepared wonton soup and egg drop soup. Burrata and soppressata, YUP! I never thought I'd say Shoprite could put Wegmans or Whole Foods to shame, but wow what an amazing location this is!
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September 2020 by Jill B.
After receiving news of a death in my family I had to quickly organize a repast lunch. I went to Shop Rite because the location was perfect for picking up the food and heading to where I needed to be. I have not experience such awful customer service as I did that day. I went to the deli where I had to shout because it was so noisy. The woman behind the counter was shouting back but did not move closer until I asked her to. I inquired about some sandwich platters. She said she didn't know and for me to go to where the online food orders are ?. So I did , only to have her come there and tell me that had no printed menus... it was a terrible experience. I ended up going to the Foodtown in Port Monmouth where they went out of their way to help me. I spent a couple of hundred dollars that day. ShopRites loss in case anyone even cares. Will never enter the store again and will be sure to ask others to do the same
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August 2020 by Jonathan R.
Great shop rite, awesome selection and friendly employees. This location is out of the way for me but we hit this location on our way back to Sea Bright from Asbury Park. I was super impressed. Fresh baked goods, beautiful fruit and vegetables.....A large Kosher department to boot. If you are in the area check it out.
