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September 2024 by The Phoenix
Once again, my family at Johnson Dodge (might as well call them family since they've never failed me in the 10 years I've been going to them lol) pulled through for me again. As my Wrangler started breaking down from age, I decided to trade her in. I then turned to Bryce who referred me to Jason (my awesome sales guy ?) whom I informed of the specific vehicle I wanted and the payments I needed to stay under each month. With the help of Jenn, Brianna and Courtney who always provide the best advice/solutions and the assistance of Jason and Rob (who went above and beyond to find the right company to finance me), I drove off the lot with my dream truck. So THANK YOU to my Johnson Dodge family and John for continuing to employ the most awesome people I've known. But let's not forget your mechanics because they have done their part throughout the years. Thank you all.❤️
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September 2024 by Nicole Dunster
i recently had the pleasure of working with jason to get my new car. his professionalism and friendly demeanor made the entire process stress-free and enjoyable. i highly recommend jason to anyone looking to buy a car. thank you for making this such a positive experience!
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September 2024 by Michael Levan
Mr. Johnson, Tony, Rob, and Eddie helped me out with a challenging problem in getting a new car and I couldn’t be happier. I’ll not only be going back to Johnson Dodge for my next vehicle, but I’ll be sending family and friends there. The people are nice, the selection is great, and they’ll work with you once they know your budget and what you’re looking to do.
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September 2024 by Martin D
Go see Mike!!!
I recently purchased a 2021 Dodge Ram Night Edition from this dealership and had a very positive experience. Michael Bachrach, the sales representative I worked with, made the process smooth and efficient. Mark from the finance department was able to secure a favorable interest rate for me.
Thanks again, guys!!
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August 2024 by matthew molisso
Their service department is the worst. Scheduled an appointment on 8/5 to bring my car in on 8/12 to have a coolant leak looked at. It was not until Thursday, 8/15, that I was told that I needed a new engine since coolant leaked into the cylinder. The guy said a spark plug burned off.
I asked how this happened and the service rep just said, "it just happens with old cars." I asked for them to send me a picture to prove it to me, and the guy said that they would have to take the car apart. Took it to a local place for a second opinion, and the leak was so small, they could not find where it came from.
This place will make you wait for a long time and they will screw you over any chance they get.
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August 2024 by Michael Calderon
I had a fantastic experience purchasing my new Gladiator. Zach, the manager, and Tony, my salesperson, were friendly, attentive and incredibly easy to work with throughout the purchasing experience.
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August 2024 by Nathan Hwang
I would like to extend my gratitude to Zach and Michael for providing an exceptional experience during my daughter’s car purchase. Their honesty and transparency throughout the process were greatly appreciated. Additionally, I would like to commend Finance Manager Mark for securing an excellent interest rate for my daughter’s first car. Thank you all for your outstanding service. I look forward to returning for my son’s car purchase in the near future.
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August 2024 by Mamuka Okropilashvili
Good place
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August 2024 by Debbie O'Brien
Awful service. Needed a part for a new fully bumper to bumper covered vehicle. Couldn’t use it all summer because first they stated they lost the part , then they said the part never came in , then they said it was on back order, then they said it was in again, and then UPS lost the part…. It depends on who you spoke with. After they “found “the part it took him another week to get to it. They finally got the car done and it’s still not working properly…. And they don’t give loaners, even if the vehicle is new because it has “nothing to do with the drive train”…. Haven’t had Use of the vehicle since June …. and this is the line of garbage they’re trying to feed us ?
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August 2024 by Leroy Walker
Somedays slower than others
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August 2024 by William Weldon
I was shopping for a used Ram 1500 for months. I found one on Johnson's lot. My salesman Brett Hofer was professional and worked a deal with me that was more than fair. See you for my next Truck!
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August 2024 by Hugh Miller
I recently leased a Jeep Grand Cherokee and have only superlatives to say about this dealership. From ownership to management to sales team I was treated like a VIP. No hassles whatsoever. Probably the best experience I have ever had in purchasing a car. I encourage others to check them out.
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August 2024 by Juan Aguirre Jr.
Didn't really know what to expect while dealing with Johnson Dodge. But I was quite impressed with their service and courtesy. They always kept me informed on what was going on with my vehicle. I voiced my concerns and they listen. I would like to say a special thank you to Courtney in the service dept for being so understanding with my concerns thank you very much.
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August 2024 by Matt Sherman
Great place- Dave Feld was awesome. Easy to work with, helpful, and fast!
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August 2024 by 2SixString
I found a used green 2021 4runner at Johnson I thought would be a nice gift for my wife for purchase the first week of May 2024. She drove a minivan for years as a family vehicle and I thought it would be nice to get her something she liked that was much newer than our norm. We normally drive older vehicles. I called and spoke to Brett at Johnson and asked him the condition of the 4runner and he said it was nice and sent some pictures through text. He stated he was not “pulling my chain” for the deposit, etc. from the way I took it. In other words, I could trust Brett. I was going to fly from North Carolina to New Jersey to drive the vehicle back home, so I wanted to make sure the condition of the vehicle was good according to the price and I would not be disappointed after going that far. When I arrived at the Budd Lake dealership, the 4runner was not detailed as you would expect for the asking price at a dealership, and travel that far to get it as a gift for your spouse. There were several paint nicks/chips, the driver side fender flares were coming partly separated from the body that still must be fixed, there are marks across the headliner, a hole in the passenger side front section of the headliner, one of the lug nuts was replaced that was not made for the vehicle and there were body issues here and there not disclosed pre-travel. The interior had some other issues I was not aware of until getting home. The frame has rust for a 2021 not expected from questions asked before the trip. I spent a considerable time going over the body fixing paint chips, touching up, washing/waxing and thoroughly cleaning the inside. I will need to treat and undercoat the frame to prevent more rust. I believe this all should have been completed by Johnson before my arrival for the purchase, or the price should have been discounted with pre trip disclosure. I do not believe the vehicle was properly prepared before the Johnson advertising and sell, and the Johnson dealership did not have the title properly addressed for the sell. The sell was pre-mature for the condition and title status following the prior owner trade-in of the 4runner on another vehicle at Johnson. Johnson seemed to want to turn-over the used vehicle quickly without regard to the customer purchasing it (us). With that being said, the bigger issues were to come. I paid for the vehicle in full (cashier check) knowing I would have to buy it as-is and address any issues later. Brett provided a temporary non-NJ resident tag for May to be able to drive the vehicle home and until I got the title for NC registration. This tag expired and I had to follow-up again for another temp tag for June. Again, the same had to be done for July. We are now on our 3rd month temp tag and it looks like we may need a 4th temp tag for August 2024 to be able to continue to drive the vehicle (it is fully insured in NC) before receiving the title. I have followed-up and wasted so much time trying to get the title for this vehicle. This includes writing this review. It seems like there are undisclosed issues the dealership is hiding from us related to a prior owner lending bank lien, title issues, etc. We do not know what is going on and want to get the title and just have the 4runner registered/titled in NC. I called and left a voicemail for Eddie (sales manager) and Bryce (store manager) in past weeks and heard nothing. From everything I have seen this Johnson dealership wants to simply sell a vehicle as quickly as possible to make their money and ignore legitimate customer concerns following the purchase. At this point, it looks like we are going to have to get a lawyer who deals with NJ car dealership issues like this to get the title or refund + expenses incurred for time spent + travel. I have tried hard to resolve this title issue with the dealership without litigation, but it does not seem to be priority for Johnson. I would be very careful buying a used or new vehicle from Johnson.
