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January 2024 by Jeanette L.
Today I got the other headlight on my Fiat 500XL changed at my local mechanic and it cost me $40. Mini of Mt. Laurel charged me over $300 for the first headlight that went out and the sales guy apologized for how much it was acting like they had no control of the price. The visit before that, I brought in a mailer coupon for a % service discount and it was not honored when I checked out but since I had already paid and noticed on the paperwork the sales guy said, 'we can apply it to your next service, I made a note'. Next service there, no record of this.I will never, ever go back here and I feel bad for the lady that owned the car before me that took it there all these years and thought they were actually good to her. The first time I took it there, the sales guy said 'oh you bought it off that lady with the crazy hair that looked like she never brushed". I didn't laugh but I also didn't let them know it was wrong so anyway, not good people there and don't deserve your loyalty.
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July 2023 by Jen M.
What a great car buying experience! Tom Branco could not have been more helpful. He made the process quick and easy! If you are looking to buy, ask for Tom! Everyone was kind and no one was pushy. Love my new mini!!
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December 2022 by Chris L.
Quoted $2700 for what my thorough online research showed should have been $1400 worth of repairs, at most. Then, when we refused to go forward with service on any of items and take our business elsewhere, we were charged $240 for the privilege of already having the car "inspected" by this den of thieves. All that said, I really feel like I have to warn people about what a ripoff it is to have your car serviced by this place. I've heard the term "Stealership" used before and I think it applies here. Here's my son's and my story, if you want to know more...My son just bought a 10 year old Mini with 80K miles on it and wanted to get it checked out. This Stealership's "42 point inspection" revealed 8 things in need of repair and/or maintenance. We had gotten the car for a good price and I expected to have to spend about a $1000 to $1500 in major age-related maintenance. Instead, this Stealership's bill added up to $2700, whereas when I Google researched what it would "cost" specifically "to have Mini Cooper repairs for [INSERT PART TO BE FIXED/REPLACED HERE]" done, each line item cost cited by reliable sources online was much lower then what the what this stealership was quoting. Even using the higher number in the price ranges that I googled up, I ended up with a bill that should have been no more than $1400 and probably closer to $1200. (FyI: Most of the stuff they cited were minor things like various filter and oil changes. For these smaller items, the stealership was only trying to gouge my son to the tune by 30%, whereas the 3 major items they cited were 2 to 3 times more than any cost quote -- for labor AND repair -- that I found in my research. When I explained to the dealer that my son was not in the position to ridiculously overpay the way someone who lives in around the immediate Morrestown area would (the boy only checked the place out because it was within walking distance of where he works) the service man, Andy, told me that it was the going rate and they had to be paid fort their efforts. This, even though their efforts were designed to steal and cheat. The "inspection" that was available online for video viewing lasted only 10 minutes, and did not cover a review of all the items cited in the price quote (i.e., there was no video of them checking to see if the oil and filters really needed to be changed even though they knew the owner had just purchased a vehicle and those things could very well have been changed recently by the previous owner). Honestly, the way I figure it, It couldn't have taken more than a 1/2 an hour to do their are so called inspection, which means they were basically charging $480 an hour for labor. How many lawyers do you know who can bill $480 an hour for their time? Yet Andy kept going on and on about how the inspectors were certified and such. And all I could think was they didn't go to law school, they took an creditation course. And, again, they spent about a 1/2 an hour looking at the vehicle and charged my 20something son $240. I can't imagine what the pricing on their new cars is, but I can tell you don't ever take a vehicle there to be serviced as there are numerous auto shops within a 10 mile radius that specialize in foreign car repair, at least 2 of whom, laughed sadly when I forwarded the online quote first texted to my son. But my son's a young kid who will eventually learn that service at dealerships can be a rip off that sometimes is worth it for the convenience, but most times isn't, and in the case of this dealership, is NEVER worth the price. That's based on my experience, at least. My guess is others who have the same experience in the future will find their way on to this review page too in time. If only they -- and I -- could give zero stars rather than ones.
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September 2022 by David L.
I came in for service because my car was showing a "malfunctioning taillight" warning on the dashboard. After going to my local auto shop, I decided I better have this looked at by a Mini dealer since it was going to require genuine MINI parts.I really like the setup of this dealership but I find their sales staff to be mediocre. When I was originally shopping for my MINI they tried to pressure sell me a used car with prior accident damage and were less than upfront about it.I do like the inside of this place. It is decorated well and the waiting area is a comfortable place to spend time with lots of free snacks and drinks.As for my service visit, it ended up costing north of $500 to get the taillight assembly replaced (apparently this is a common issue with these cars). Most of this was labor costs and I am sure I could have gotten this done much cheaper elsewhere. Classic "stealership" stuff..One silver lining was that the service rep, Andy, was super helpful and friendly. Eventhough he did try to sell me $2000 of service that I didn't want or need, he was not pushy and made the experience better than it would have been. Plus one star for him.With that said, I will not come back if I can help it.
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August 2022 by Joshua M.
Today I called four times and hit the button for the parts department, was on hold for 10 minutes each time. Finally called the sales department and they got me someone after walking back to ask. The parts associate told me that they couldn't tell me if they had my wiper blades in-stock without knowing my VIN. So I hung up and called the Mini place in Philly. 2 minutes later, without needing the VIN, I'm headed out to get them there. Customer service use to be a pleasant experience with Mini. Not sure what's changed. I've noticed a huge difference here and several other locations.
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February 2022 by Todd C.
Tom Branco and the team at Mini of Mt. Laurel made purchasing our new/pre-owned Mini easy and stress free. We highly recommend this dealership. Their online design your deal tool allowed us to know the car's end price before stepping on the lot which held true at final purchase except an addition of a $799 anti-theft system that was dealer installed. One recommendation, if you see a car online you're interested in call before going to the lot to make sure it is still available as they appear to turn their inventory quickly.
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January 2022 by MayFlower
Very pleased with the quality of the service I recieved. I recommend buying a car from Mini of Mt. Laurel, and if you are in need of any repairs, take your car to their service department! Staff is professional, kind, and are always willing to help! - Melinda TService: General repairs & maintenance
