-
January 2024 by Google user
I had the best car buying experience ever at this place. Everyone is super friendly and accommodating!! I bought a mini and Tom was my salesman. He was so nice and happy. They work with you to make a deal happen for you. It was worth the 1.5 hr drive. Will reccomend to anyone
-
November 2023 by ED Walters
My service agent, Sherard Thornhill, has been my direct contact for a few years and is excellent. He makes a point of treating me like I am his only client, as well as helpful in explaining what service techs find and need to be done. I have worked with dealership before it moved from Princeton and would start my new search for a new / used Mini in the next 6 months.
-
November 2023 by Joseph Osinski
Laura was amazing!From my first call to the store to ask some questions, to the test drive and buying experience. She made the whole experience easy and actually fun. Rick was very honest and friendly, so was the rest of the staff. I can’t wait till my lease is up so I can go back and stay in the Mini family cause that’s who they make you feel. Thank you everyone there that helped me.
-
November 2023 by John Drake
Jacob and Greg were friendly and accommodating. They made the purchase of our Mini very smooth. We worked with Jacob from out of state and he handled all the details like a champ. We travelled three hours to Mini of Mt Laurel to finalize the deal and pick up our CPO Mini Countryman and were pleased with the customer service we received. The car was just as expected and Jacob and Greg were easy to work with . Thanks for making this one of the best experiences we ever had with buying a car.
-
November 2023 by joan herron
Billy, my service rep was extremely welcoming and friendly. He made me feel comfortable, he was professional, but down to earth. Great personality!My car was ready sooner than expected, which was fantastic. I was extremely pleased with the entire experience.
-
November 2023 by Gail Williams
They called and said the cost would be $371.00 for me after Car Shield paid for the rest. Then they called later in the day and said there would be a cost of 43.00 for bolts. Didn't they know earlier they needed bolts? When I picked up the car the bill was $491.01 with no explanation from Mr. Sharrad, (not sure of the spelling). He kept silent. No explanation of how much Car Shield paid. He was border line rude. When he showed me where the car was. I got in and drove away as I had my keys on me. Later I wondered where the key was that I dropped off. He never handed me the key, as I handed him the key for the loaner. We looked high and low, they were on the passenger seat under 2 pillows I had in the car. So rude and wasted a half hour searching, calling Mini etc. We were even thinking of buying a new Mini since ours is a 2017 and I really loved the owner but I'll never deal with this place again. This weekend I'll check out other car dealers. He was awful. The actual service manager was terrific though but this guy Mr. Sharrad was beyond the pale.
-
November 2023 by Vincit Qui Se Vincit
**Review for Mini of Mount Laurel:**Every visit to Mini of Mount Laurel is an exemplification of top-notch service. What draws me to continue servicing my car here is the unparalleled warranty on their work, ensuring I'm always driving with confidence. Both Andy and Sherrad, my service managers, have consistently showcased exemplary customer service, always putting my needs first and making the entire process seamless. The added touch of receiving text messages, complete with videos of the work in progress and a clear, itemized pricing breakdown, further enhances the transparency and trust I feel with this dealership. If you're seeking unparalleled dedication to customer care and quality work, Mini of Mount Laurel is the go-to choice. Two thumbs up!
-
September 2023 by Liza M
The Service experience was amazing from the moment I walked in the door.. Billy Holden was very nice and I love that I got a video from the Service Tech , Frank who was servicing my car. Thank you so much !
-
September 2023 by Patti Vetrano
Sherrod is a wonderful customer service rep. Very attentive and kind. Look forward to seeing him next service.My mini was done in a timely matter, and I love the video while i waited for service. Don't mind waiting for my car with all that you provide. Thank you
-
September 2023 by Sharon Virgilio
I went to look at a Mini and I met with a salesperson. I took a test drive and was going to lease the vehicle. I was emailed the application on August 10. I filled it out late in the afternoon and sent it back. Friday morning, August 11, I was informed that the car had a recall placed that morning and I would not be able to lease the vehicle until after the recall repairs were completed. I was told I would receive a call on Tuesday, August 15, with an estimate of the time it would take to have the vehicle repaired and my application would not be processed until after I received the information and decided if I still wanted to proceed. I messaged the salesperson on Tuesday afternoon, after not hearing from her first. I decided to not move forward with the vehicle at this time. Today is August 25 and I just received notice from the credit monitoring service that a hard inquiry was placed on my credit from Mini of Mt. Laurel for financing for a vehicle. There should have been no inquiry to my credit. This is completely unprofessional.
-
July 2023 by Keisha Copling
James at Mount laurel is simply Awesome. He helped with all my needs and is always willing to do whatever he can for me. This is my 4th mini lease because I Absolutely LOVE THEM. Super Duper Fun car to drive!!
-
July 2023 by Jen M.
What a great car buying experience! Tom Branco could not have been more helpful. He made the process quick and easy! If you are looking to buy, ask for Tom! Everyone was kind and no one was pushy. Love my new mini!!
-
July 2023 by Tommy Mitchell
Laura took great care of us from the moment we hit the lot. The whole experience was great and she made it easy. We knew nothing about MINI's before we arrived and are sold!
-
July 2023 by Effe Witherspoon
Lewis (Antolik) is amazing! He really went above and beyond in our sales experience. I can't stand feeling like I'm being bullied into a sale and this was the OPPOSITE experience. Everyone we met was also very nice and kind (Shout out to Greg and his dad jokes!). I have absolutely nothing bad to say, the place is full of good people! Beyond the great people, I love the high standards they have for the used vehicles they take in. 10/10 would recommend!
-
July 2023 by Connie McDermott
Our salesman was Tom Branco. Without pressure (which would have sent us out the door) he very professionally and knowledgeably led us through the buying process. Since we were not expecting to actually buy and walk away with a Mini that day, and had dinner plans to get to, he set everything up for us and provided instruction on using the most important features, then invited us back for “a second date” at our convenience to review the features in greater detail where we might need it. Waked out happy with my new Mini and felt good about the way the entire process had gone.
