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July 2024 by Maria Gordon
I would like to thank Meghan in the service department at Nielsen Ford Morristown for all of her help on July 9, 2024. From the moment i spoke to a service advisor to make an appointment to when the mechanic finished the repairs it was the best customer service experience i have had a dealership in over 50 years & that includes at dealerships that two relatives have worked at . Every employee that I came in contact with was helpful , cordial & personable . I had a recall taken care of in a timely fashion & when i asked the service advisor to have the mechanic put air in my tire , I was told that there was a nail in the tire . I had them fix the tire. When i thought my SUV repairs were done , i was told it would be a little longer because they were getting my SUV washed ! Ready to pay for my tire repair & was told that my Ford Pass covered it . It was a roasting hot day & I am dealing with a tooth issue so the entire appointment was a pleasant surprise . The waiting room was spacious & comfortable with Vending Machines , a T.V. & more . You will be very happy that you choose this dealership for all your auto needs .
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July 2024 by Edin Rodriguez
Very good service
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July 2024 by Diana Bradley
The ease of making the appt and the communication was fabulous. The Technician came to my house to do the repair in my driveway was nice and professional. I would highly recommend Nielsen Ford! Great customer service
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July 2024 by Melissa Albro
I brought my Ford Bronco Sport in for a recall. They fixed it quickly and offered their valet service to bring my cat back to my home since I didn’t have a ride.
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July 2024 by Matthew Mauti
Wonderful experience would highly recommend
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July 2024 by Guri Virdi
Great service. Timely and very professional
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July 2024 by Ruben Salazar
Excellent costumer service had my truck fix in a day
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July 2024 by Mark G. Krevis
My car was repaired in the morning. I was able to pick it up by lunchtime.
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July 2024 by tonyc
Friendly and knowledgeable people. They truly are.
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July 2024 by vivian morales
Very helpful! They helped me with parring my phone to my car. No charge and it was a lot of work. They also picked up my car for an upgrade. Really nice people. They have my business!!
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June 2024 by Eric
I scheduled a mobile service for 10am. I was informed at 10:30 that the mobile service wasn’t available for the day and they could pick up and drop off. I informed them I had an appointment to make at 2pm but they insisted the car would be dropped off by 1. They didn’t show up until 2:10 and I had to cancel my appointment and incur a $50 cancelation charge. Misleading service and bad communication. Recommend going elsewhere.
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June 2024 by Yuliya Cezar
Nice waiting area supplied for kids too! Stuff friendly and does not try to upgrade your service
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June 2024 by Matthew Forte
Excellent service and communication
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June 2024 by Karen Johnson
My first service appointment at Nielsen Ford was efficient and well done from beginning to end. Intake is well organized, followed by a chat with my service rep who sent me a text immediately after our chat, letting me know I could reach out to him with questions at any time. Waiting area is extremely comfortable, with good wifi, snacks, coffee/tea, and comfortable seating!I love my new hybrid escape and had and excellent service experience! I even had a visit from Neill, my sales representative who sold my my car, while I was waiting!! Thanks Nelson Ford of Morristown!!
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June 2024 by devon marker
Terrible experience. Plates arrived almost a month after my temporary plates expired, was promised a spare key was going to be mailed to me, and since my car salesman Sergio has ignored my messages when asking questions about it. Wish I got my spare key or at least the money to replace it. Save yourself the headache and go somewhere else.
