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September 2024 by mangamuri Harry
Friendly staff quick response in person.
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August 2024 by Harigopi Chowdary
I feel soo bad to waiting aaa looooong time and the paper documentation I don't still again they copying from that and entering in system why they do both
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July 2024 by Louis Manns
TERRIBLE COMPANY!! JUST GO ELSEWHERE. I WAS HIT BY A HERTZ VEHICLE AND IT HAS BEEN 6 WEEKS AND STILL HAVE NOT BEEN ASSIGNED AN ADJUSTER TO PROCESS THE CLAIM . EVERY-TIME I CALL IN THE SAY WAIT UNTIL NEXT WEEK. THEY ARE A JOKE AND COMPLETELY UNPROFESSIONAL.
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June 2024 by Donald Hudson
Watch out for the shiesty practices of the sales people in Morristown! My wife rented a car and they charged her an extra $400.00 for a air freshener because the rep assumed there was smoking in the car.They really need to start showing proof that people were smoking in their vehicles and they actually were stupid enough to pay $400. It’s a scam and a insult to be blatantly robbed by this company without any proof & I know they lied because I’m the only person in my family that smokes and I absolutely didn’t smoke in or near the car. Scam artists and thieves & corporate needs to communicate with customers before they steal their money they didn’t even send me a receipt of the detail that I paid for CLOWNS AND THIEVES
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June 2024 by Jonas Dahlman
Great staff, nice vehicles at good prices
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June 2024 by Jor Mex
Oh my gosh, I had the worst customer service experience ever! I tried calling them, and after two hours, someone finally answered. They put me on hold for 45 minutes, and then the person just said one word and hung up on me. It was so frustrating!
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May 2024 by Rejil Kumar
I had an extremely poor customer experience—the time it took, the onboarding process, and the lack of transparency about the car's condition were all subpar. Additionally, I was promised an upgrade, but instead received an old, beaten-down, and dirty car. Edwin, the representative who assisted me, did not handle the situation well, leaving me very dissatisfied.
It’s also surprising that there so many bad reviews on this location .. - avoid at all costs
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May 2024 by William Bazzi
Easy check-in and check out, fast and not furious ;)
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April 2024 by Wendy Wu
Bad service road go in circles you can go out when you have the car
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March 2024 by A. Mensch
The staff members are unprofessional and impolite and take a minimum of thirty minutes to check one out, partly because they're always answering their phones and talking with each other and generally intimating that they're up to something gangster under the surface of a rental car business. The cars have lots of miles and lots of scratches and the staff will not provide any documentation acknowledging the pre-existing damage. The place feels sketchy, and the whole experience is unpleasant.
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March 2024 by S M
Worst hertz rental experience ever.
The car was dirty which apparently is to be expected at this location. Staff cannot do anything without their manager approving and he is either on the phone or unavailable and when available not much help. The regional manager jonathan zappel doesnt even bother to call you to resolve an issue so you are left spending hours on the phone with the rental staff and the 1-800 number folks.
You rent an EV but the car doesnt come with a mobile charger. When you ask how come they just say….well at the time hertz got the cars there was a shortage of mobile chargers so they never got one and never ordered one after and to go use the supercharger 20 mins away. No one tells you that a charger will not be provided when you rent or during pick up. Insanity !
If you prepay and need to extend your rental you have to call the rental office for them to say that it cannot be done and to call the 1-800 number. You call the 1-800 number they say no can do call the rental location. So you call the rental location and ask again. The staff finds the manager and now all of a sudden they can extend and ask you to call the 1-800 number. Again you call the 1-800 and extend your rental and be charged an extra $10.00. Total lunacy !
The return process takes over 30 minutes. When you ask to be dropped off at a location (body shop next to morristown whole foods) which is literally a 3 min drive because it is raining by the staff they say they have no drivers and that i have to wait longer on top of the long wait due to the return process. Of course they had to ask the manager before even giving me this answer. So i had to walk in the rain to the body shop to pick up my car.
They couldnt even print out an invoice that clearly shows how much i ended up paying in total for the rental and was referred to a website to go get it myself. Total incompetence !
The online receipt charge descriptions dont match the receipt you get from the rental location. for example I was charged $45…according to the online receipt its a “motor vehicle lease tax” but listed as “domestic security fee” on the convoluted receipt you get from the rental location. So which one is it ? Unbelievable !
Just stay away from this place and go to another location, not all hertz locations are like this one.
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March 2024 by Sinan Mirasgeldi
Worst hertz rental experience ever.The car was dirty which apparently is to be expected at this location. Staff cannot do anything without their manager approving and he is either on the phone or unavailable and when available not much help. The regional manager jonathan zappel doesnt even bother to call you to resolve an issue so you are left spending hours on the phone with the rental staff and the 1-800 number folks.You rent an EV but the car doesnt come with a mobile charger. When you ask how come they just say….well at the time hertz got the cars there was a shortage of mobile chargers so they never got one and never ordered one after and to go use the supercharger 20 mins away. No one tells you that a charger will not be provided when you rent or during pick up. Insanity !If you prepay and need to extend your rental you have to call the rental office for them to say that it cannot be done and to call the 1-800 number. You call the 1-800 number they say no can do call the rental location. So you call the rental location and ask again. The staff finds the manager and now all of a sudden they can extend and ask you to call the 1-800 number. Again you call the 1-800 and extend your rental and be charged an extra $10.00. Total lunacy !The return process takes over 30 minutes. When you ask to be dropped off at a location (body shop next to morristown whole foods) which is literally a 3 min drive because it is raining by the staff they say they have no drivers and that i have to wait longer on top of the long wait due to the return process. Of course they had to ask the manager before even giving me this answer. So i had to walk in the rain to the body shop to pick up my car.They couldnt even print out an invoice that clearly shows how much i ended up paying in total for the rental and was referred to a website to go get it myself. Total incompetence !The online receipt charge descriptions dont match the receipt you get from the rental location. for example I was charged $45…according to the online receipt its a “motor vehicle lease tax” but listed as “domestic security fee” on the convoluted receipt you get from the rental location. So which one is it ? Unbelievable !Just stay away from this place and go to another location, not all hertz locations are like this one.
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March 2024 by Amy
Their customer service is very bad. I was scheduled to pick up at the bodyshop. I also got an email from them that they would go extra mile for me when i was scheduled. On the day I called them at the bodyshop, but they said they wouldn't because the distance is too far (30min)and recommended another branch. So I called to them but they said that they could lift me but the options to choose rentcar was limited because the cars that my insurance is covered are rented out. They should have told me when I was scheduled so I could choose another company. Why did they send an irresponsible email to me pretending they will offer me a lift if they cannot.? They should notify on their website like "the distance matters." Do not be deceived by their exaggerated advertising.
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January 2024 by Menahem Lumbroso
He tells you that there is a possibility on their application then when you arrive there he tells you there are no more cars ??????????????
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January 2024 by Moche T
Shameful I reserve a car on the application once I arrive on site he tells me that we don’t have a car
