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August 2024 by Matthew
Great service, great customer service. Buster went over and beyond. Thanks again Nielsen Morristown.
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August 2024 by Cheryl Jones
I took my car in for service ( oil change and tire rotation). I was checked in quickly and went to the waiting room while my car was serviced. It took about an hour maybe 1hr and 15 min, I was in and out in a reasonable amount of time. The waiting area is comfortable chairs with a vending machine. coffee , water etc. Free wifi is available as well. I recommend the service at Nielsen Chrysler, Dodge Jeep Ram of Morristown
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August 2024 by GEORGE TOMCZYK
This was the first time I stopped in to make an appointment & had the work done within an hour instead. I was pleasantly surprised.
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July 2024 by Tiffany Lauren
Great Vehicle, however, I purchased this in the very beginning of June this year.
I traded in my Honda Accord and the dealership agreed they would payoff the $3000 loan on it. Chris in sales told me June 7th that they sent out the pay off and it will be taken care of therefore I would not be responsible for the upcoming monthly payment due June 20th. Well, I received calls daily from One main financial after the 20th regarding my “late payment.” I explained to them time and time again that the loan was being paid off by the dealer.
I called Chrysler Dodge and played phone tag with Chris. My significant other also reached out to Mike over at Ford being he helped us purchased 2 vehicles from Ford and from Chrysler Dodge.
Long story short, my credit has been effected from the dealership dragging their feet on this. Eventually I reached out to them again asking to speak to someone other than Chris to possibly get this matter resolved. I was told to speak to Eric or Jeff. Jeff returned the call and notified me that there was a mishap with the check sent for my payoff and that it was wired to the loan company today, July 9th.
I tried to express my disappointment in this situation. Eric was trying to interrupt me to say he understands. I was at the least, looking to be heard and to hear some sort of apology. It seems that they are certainly on the ball when they are trying to SELL you a vehicle but not the aftermath.
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June 2024 by Khushpreet Singh
Purchased a new Jeep from this dealership and had a very seamless and stress free interaction. Rolando helped us secure a great deal and couldn’t more happier!
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June 2024 by Joseph Racanelli
I initially called the dealership and spoke with an extremely rude young lady in the service department. After that conversation I was going to try a different dealership further away. I stopped in anyway because the dealership is very close to my office. I spoke with BUSTER and he was AMAZING. He fixed my issue while I waited in the dealership. He was very polite, professional, and accommodating. I am really happy I popped in. Thank you BUSTER!
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May 2024 by brayden heath
These guys are angry, and the whole shop felt like they were ready to rip you off at any turn. I would avoid it all cost. These guys are extremely ready to-screw you. Couldn’t be more disappointed with my interaction with them.
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April 2024 by segundo perez
Shout out to Chris Wolfe, my salesman. Honest and fair. No pressure.
Gave me a great price on my beloved 2014ram and hooked me up on my new ram diesel.
I'd highly recommend talking to Chris, he will change your mind about car salesman
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February 2024 by Michael Pires
Straight criminals. Never wrote a review before but this dealer is complete trash. Do not take your vehicle here. Went in for an oil change and A/C issue left with a $2500 bill and a truck that was now over heating. Went back another $500 and still over heating. Brought back in and told it’ll be another $1500 to fix. Criminals. Highly advise don’t bring your vehicle here for service. Wouldn’t buy one here either.
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February 2024 by Dee
I took a fight in to purchase a used car . The issues is the front-end jerking back and forth called the dealer they gave ne the run around for days . The salesman wouldn't return my calls aa stated . To buy a used car from these people think twice ! I felt I wasn't treated fairly at all . So I will pay for this repair , lesson learned...Rolando salesperson. I would not buy here again.
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January 2024 by Andrew Boak
Gail Whyte the so-called "Business Development Manager" here has no idea what she's doing. Absolutely no attempt to provide useful information related to used car sales, simply responded with "We don't have general information available." Apparently if you're not ready to make an imminent purchase, you're not worth the time or effort. Fire this woman - she is professionally illiterate.
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January 2024 by Irie Hudson
Very nice and clean area to sit.
I feel like for the amount of money that I spent yesterday, my tire rotation should have been free, especially after realizing that the tire that they placed in rotation didn't have any pressure in it. So I'm trying to figure out why you wouldn't check the pressure of all the tires if you're going to charge someone $40 to change them
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October 2023 by Dvori Paul
Worse dealership. Brought car in for service. Said there would be a charge for figuring out what was wrong. Charged me two charges of $170 each because I asked about 2 items. They didn't tell me this up front and the price they quoted was so ridiculous I didn't do it. Do not go there!
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September 2023 by Brittany Foster
Came there in June to get an issue with my vehicle situated. The representative sent me to one of his mechanics saying they would take care of me . They were unable to fix so I came back to the dealer. It’s been about 4 months they replaced my battery without authorization charged me, sent me on my way & I’m having same issue. This is still on going from June - they asked me to go else where to fix.
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September 2023 by Claudia Couto
This will be my 1st review on this dealer. 1st of many if you dont do you supposed to.Its been more than 4 months and my son still doesn't have his license plates.He bought a Dodge Ram truck, and you guys have been throwing him back and fourth with excuses for not having the plates yet.Have you not gotten paid yet for your car from his bank, or are you guys just have a terrible customer service?Now what you gonna do, you cant provide temps anymore, because you given enough. So i hope this gets resolved ASAP. or we would have to file a complaint with Better business bureau and file a law suit for his time lost going back and fourth for this.So my suggestion is GET THIS RESOLVED ASAP.
