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March 2024 by Ed Delgado
Called looking for a specific item. It was in stock, youbg man had it ready for when I arrived! Good stuff.
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December 2023 by Alyssa Valentin
The only reason I give this two stars is because I like the selection and they always have the doc martens that I’m looking for. But the customer service in this store is not it. I walked in and both of the workers were on their phones sitting on top of the counter. They didn’t even look up to greet me when I walked in and the place was EMPTY. I wasn’t helped at all and when I asked to try on the shoes the girl rolled her eyes before getting them for me. I never write reviews like this, but honestly this service needs to be fixed.
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August 2023 by The Untitled Podcast
Moorsetown mall is pretty dead, but there are some gems still! Journey's is one of them and I wouldn't buy shoes at any other store in the mall. The manager Dylan and staff are very friendly and helped me with a smile on their face the entire time. Definitely a small but convenient little shoe store worth going to if you aren't looking for Nikes
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August 2023 by TheOfficialD3
Ordered a pair of Birkenstocks online for my girlfriend. When they came in she didn’t like how the style fit (uncomfortable & painful). She spoke with a worker at the cherry hill location who informed her she could return them in person as long as they aren’t worn in. She didn’t have them with her at the time so we just tried returning them to the Moorestown location. At first the male employee with long hair instructed us we couldn’t return them without the box. We went back to the car to get the box out of the package it was shipped in and took them back inside to be returned. Upon coming back in with the box as instructed, his female coworker said “they actually can’t be returned if they are worn at all”. Why tell us anything about them being in the box if there was never an intention to process the return? As somebody who works in customer service this experience as a customer was sad and unacceptable.
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May 2023 by Eliza Bunche
I came here right before closing, felt super bad but surprisingly was not rushed at all. Ashaun and Liv (the workers) were so nice and helpful! Helped me figure out my shoe size for several different shoes and helped me customize my crocs lol. Super friendly and welcoming!! Will definitely be making this my go-to journeys!
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May 2023 by 1Fabolous Lady
Very nice store, staff friendly.
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November 2022 by Ian S
The people working this store are so immensely nice. We weren't even shopping there, passing by with our crying toddler, young girl came out offered her stickers and a pack of oreos. One of the nicest acta of kindness ever.
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July 2022 by Jasmin Lopez
The cashier was super nice I think his name was Matt. I’m thankful for his patience he really went above and beyond.
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January 2022 by Sharon Vaughn
Thank you Brianna! Your help and courteous manner was much appreciated this evening, 12/18/2021. It was my pleasure to meet such a nice young person who respectfully works with the public. Keep your good work ethics and it will take you far. Happy Holidays! Sharon V.
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December 2021 by Ann D.
i arrived at Journeys in the Moorestown Mall on December 28th at 8:54 PM to do a return. the gate was down and there were 2 girls in there. I asked what time they closed and one the the girls said now....sarcastically. i then asked again and was told 9:00 pm. If the hours had been posted correctly on the Journeys website As it says 10:00 PM i would have made it an effort to go earlier if I had known it was 9:00 PM. Regardless, i had one pair of shoes to return and would have been out of there prior to 9:00. It is bad business to close your doors prior to your closing time. I do not do a lot of reviews however upper management should have a strict policy on when they close their doors.
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November 2021 by Candan Yilmaz
Employees not that great
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July 2021 by NDX Motorsports
I buy my sons crocs here nice staff
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March 2021 by Denis Grier
They have good representation
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March 2021 by L H
I like journeys but most of the time they do not have my size in stock.
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January 2021 by M. M
Worn and used Timberland Boots in box. Nothing against journeys o love there store but they gotta put a stop to that.