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April 2024 by Alla Alikina
10 people in line. The bankers are chit chating and spending all time they want with the customers. Maybe if you cut your small talk, like x5, you will finally be able to process everything faster?
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June 2023 by onji -
Terrible. DO NOT ever bank with them.
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May 2023 by Chris Doherty
Great professional help from the staff here today!
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April 2023 by Preet Patel
Super slow and no one is helping. There are people at the desk yet there is a line of 5 people. Not sure what’s going on here but they need to fix it. I shouldn’t be waiting over 15 minutes to withdraw money
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February 2023 by Chris Lukach
The worst bank ever. Can’t get anyone when I call and ask they are totally unhelpful. The teller line is always long with lots of employees just standing around while customers are waiting. I guess this is the kind of service you strive for.
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August 2022 by adrian brown-young
This is the WORST BANK IN THE WORLD AND I WOULD NEVER BAK HERE!!There is and has been fraud on my account! I call and call until I finally get through to Cynthia because you can't speak to someone unless you have an account! Ridiculous! The rep (Cynthia) said ahe took care of everything and then I received a card! WHATS THE MATTER WITH YOU PEOPLE!Then I receive a change of email address, REALLY!FIX THIS PROBLEM IMMEDIATELY!
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August 2021 by Stormer Too
No wonder your stock price under performs the market... customer service sucks- that's why. The web app is amazing, forget about anything else-it sucks.
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February 2021 by Lully B
Stephany Rubio helped me so much! She was so sweet and kind and extremely patient with my mother & I. She took her time an answered all my questions and made me feel welcomed. I'm extremely happy I chose bank of America especially the one in Montvale. I reccomand this place to all those of you who are opening a bank account.
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December 2020 by Matt Boland
Excellent experience-Friendly & knowledgeable staff.
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May 2020 by tom s
No open drive thru unless you want to use there "NEW"(put people out of work) ATM You will be greeted by a large sign telling you to use the new ATM OR " COME INSIDE" what are they thinking ??There is a virus going around you know Open the drive thru's-- I was told the "ONLY" BoA with a drive thru is in Oakland
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April 2020 by TowzHD
The Nicest Bank Of America Branch The Stuff super helpful & fast. Chris has been with the bank of america team for very long time and he is always ready to help and provide great service. Manager of this Branch is on her game. Thank you for great customer service Monika Fijor Big Tows Inc
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April 2020 by Raymond Fernekes
They stole over $6000.- after my husband died without telling me they took the money. They still have not released the money. I supplied death certificate and have been ignored when I the lobby was open to people. I am planning on taking my banking elsewhere. They are shifty and cannot be trusted. If I close the account, I don’t know if I will ever see that money again.
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January 2020 by Irlan F.
Since it was friday I did expect a bit of a crowd in trying to schedule an immediate appointment to open a joint account with my wife. We moved to Cliffside Park days prior and as expected on this notoriously busy banking day, we found ourselves roamung about several BofA offices to accomplish our long overdue aims for better organizational treasury. As such, and well into the game by then, in an attempt to spur on some sort of momentous hailmary moment, we popped by the blue joint to change thing up. (Thats Chace bank btw.) But, as we sat waiting for an "accounts" savant to take us we noticed a young lady steering all the mondaine business visitors to a large grey box like machine thing doodad that was placed in front of where the tellers desks were. These had been corded as off-limit obviously, and there wasn't a cashiers in sight as this grotesque automated contraption went on conducting the business previously performed by the now superfluous humans that must have been using up too much of the room's oxygen or something... Anyhow, that was enough to convinces us of our own superfluous business. So we super-fluidly skipped our super-flawed humanoid selves out'a there superduper fast. In the end we traveled all the way to Montvale. That's some 20 miles north for those who aren't geographically initiated to the region. In our desperation my wife mentioned her being well taken care of there, so we figured it's worth a visit if we can get this thing done once and for all. Quite to (her) expectations, (my) gratification and (both our) most gracious satisfaction, the Bank of America services there were of the absolute highest order. The staff were extremely courteous throughout. From the gentleman who greeted us to the tellers and other personnel we interacted with, they were kind, informative, reassuring and tons of other pleasant and heart warming adjectives! Granted, our gloomy looks of disheveledment may have hinted at our emotional states of tatteredness ad we arrived. But beleive it or not, just 40 minutes later and all was well again! To crown the by then already uplifting experience, the agent my wife had positively mentioned to me "Glen", was not only soon available but both meeting my hightened expectations of his aforementioned helpfulness but cleanly surpassing them with his above and beyond manner of professionalism! In brief, four thumbs to you all!
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October 2019 by Ðриет Жолдошбеков
Today I gave a check to your employee in the amount of $ 2072 and something she gave me $ 2022 this amount I thought when I came home thanks
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August 2019 by Robert Golebieski
ATM is always out of service. BoA is ridiculous
