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August 2024 by Leslie Hiatt
I have had only excellent experiences here. Quick as can be, and always a kind person helping me with my drop-off.
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June 2024 by Kevin A
Clean and the team is friendly. Easy to ship and receive. Thanks :)
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June 2024 by Matt Slocum
completely lame
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June 2024 by Mila Edwards
I use this UPS a lot and the service it always fast and friendly.
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April 2024 by Carolyn James
I revisited this site on Saturday, April 13, 2024 for the first time in three years and was very happy with the new staff. Leslie, Mike and Hanza showed such warm and courteous service to me. They are real professionals. It was a delight doing business at this location and it is now my favorite USP store,
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March 2024 by James R. Chiappone
I have been to this location about 4 times in the last decade. I do not like sending mail, and less so packages. The staff here are wildly friendly and helpful. The gentleman I worked with today was so efficient and polite that I am genuinely looking forward to my next visit. This is easily my favorite UPS store.
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March 2024 by Esther Roskam
The staff here are friendly and chill when I do my Amazon returns. There are many negative reviews but perhaps some ppl get the energy they give?
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February 2024 by Sharon Rudy
It has happened to me multiple times that Amazon returns to this location never gets sent, gets “lost.” This is extremely disappointing and shady. Avoid this store.
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January 2024 by Jack Franks
This location used to be terrible. However having come here over the past few months, it's been nothing but great. The lines if there are any move fast. The employees also don't begrudge you if asking for a receipt. They usually even ask if you want one.
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January 2024 by Sophia C
Horrible customer service and printing service is bad. Money making machine and UPS should pivot their business model to machine only. Replacing people job to just scanner.
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December 2023 by Charity Peter
I don't understand the negative reviews here. I have been using this store for years and they are the best. They have handled dozens of packages and always get me the best rate. Friendly and always helpful!
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October 2023 by Emily L.
The dude with the beard ( wears a cap and sweatshirt is great) is great. One a busy Thursday morning, he’s one dude managing a long line of customers with an efficiency mind and empathy. He’s great.But taking away 1 star bc the owners clearly should’ve scheduled more people.
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October 2023 by Ed Boyle
I really don't know what these negative reviews are about. I have used this UPS store location to return stuff to Amazon like 10x in the past couple of years and used them for notary a couple times cuz I'd rather pay $5 for notary than wait a half hour to get pitched by my private banker at Chase lol. They are not making any real money off me but they are always 100% super nice and chill and efficient with me.
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October 2023 by Anna Saradakos
The UPS Store at Watchung Plaza is your go- to for all your shipping and mailing needs. The UPS Store at Watchung Plaza also provides notary public services!I have been a client of the UPS Store for over 20 plus years, since I moved to Montclair. I trust this location and the professionals both professionally and personally.Steven, Hamza, and Micheal go out of their way to ensure their clients are satisfied. I am better for knowing each of them.Peter and Jenny, long standing owners are like family to our community.
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August 2023 by Nuray Yildirim
I’ve been using this store for almost 3 years.
Staff is very kind and friendly. I’ve never had any issues.
