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February 2024 by Marge Cherone
I missed my appt and signed in for walk in (said 30 to 45 min wait). Rudely ignored by 4 staffers. Awful mgmnt, told me they had no idea when I could be seen, in spite of the 45 min wait window. Left after 50 min. Sorry you have to work
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February 2024 by Marcus Baker
Apparently they don’t have Covid tests for people with symptoms. Literally told me they only test people for travel. Smh
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January 2024 by Wen Zhou
I made an appointment for some blood work. There was no line when I went so I got things done in 10 mins.
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December 2023 by Pedro Dos Santos
What a great location. I missed my spot by over a half hour and had to enter as a walk-in. Even though the estimated time was 90 minutes, they called me after about 10 minutes of waiting. Schedule your appt and show up on time. It’s really simple for those complaining about the process. The technician was super sweet and helped relax me. I was thoroughly surprised by this facility. But maybe put out some plants or something. The waiting room feels dry and cold. Spruce things up.
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December 2023 by Nicole Lynn
The woman who took my blood was the sweetest woman. I told her I get light headed and she spoke to me the entire time and kept my at ease. I wish I got her name. I will continue to come here for blood work.
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September 2023 by Colette Wolff
I came as a walk-in at 3:10. There is no one working in the waiting room and no way to speak to anyone. There were three other patients waiting and I used the kiosk to checkin. The kiosk did not tell me that as a walk-in I could not be seen today. There were no other signs to that effect. I watched the first patient called…then the second…then the third, at which time the woman calling the patients said to me that they could not take any more walk-ins today because you have to arrive at least an hour before they close so this patient in front of me would be the last walk in. I said “so he’s a walk-in?” And she said “yes but he came earlier and waited.” So here’s the problem with this- if I arrived two seconds after this guy and checked in on the kiosk I’d still have been the last person in left in that waiting room and the person they would take after the patient they were calling in. So it’s exactly the same either way. But because I checked in some time after him they won’t take me??? I could understand if there were two or three of us waiting there, eventually you have to cut it off. But there was literally no one else waiting there and you were taking another walk-in but you wouldn’t take me??? And you couldn’t tell me that when I arrived??? Very bad procedures and poor communication.
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September 2023 by Elaine DeMars
From the initial contact, making and confirming appointment, to check in and professional service, I am very pleased. My Lab tech, Nadia, was superb: attentive, skilled and professional in every aspect of care. I highly recommend Quest Lab of Montclair.
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August 2023 by lavie chandler
Don’t go here if you are a senior and black. SMH was all I could do when I had sat and waited through a computer shut down, over an hour and when the service was back up and she was able to assist me, she decided to take a young man who had just come in. She saw me sitting there the whole time. I only needed to drop off a urine test, no blood work. For some reason we both had the same appointment time so he said but he was very late, I was early as instructed to do when I made the appointment. I guess I’ll jump into a barrel of flour should I ever have no choice but to use this facility again. Usually go to Livingston, nicest people, fair and never a problem, but thought I would try a location closer to home. Wrong decision and hate the way this made me feel at one month from being 69 years old.
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July 2023 by Bruek
The scheduling, like with all Quest locations, was easy. The wait was 5-10 min at most. What I am taking off the points for is the fact that this is my second year coming to this location (Montclair on Clarence) for an employer driven wellness biometrics. The lady kept asking me questions while taking the BP- of course I was already aggravated by then, and my BP, which is normally on the lower side, was high! I said, aren't you not suppose to ask me questions while taking the resting BP, she was like yea, I wasn't, hehe, but IT IS good. It was way over 120 so, no, it was not good. And so it was not MY RESTING BP!Since the , I have been back once more and now I pay extra attention. The second round was good and I didn’t wait long at all. Not sure why people choose to do a walk in when you can schedule appointment on the same day at times. There were three on the scheme scheduled, including myself and 4-5 just waiting as a standby. Either way, I got the results the same day. The website was a bit confusing and I accidentally clicked on the old result, which was the top most visible link. Apparently, I should have clicked even further up. The web can be a bit cleaner for sure.
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May 2023 by Valerie Brock
I’ve had to get blood drawn frequently the past year due to medical treatment and this lab is always clean. I’ve never waited more than 5 minutes to be called for my appointment and the staff is always friendly.
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May 2023 by Marian Salib-Mosaad
If there is less than one star I would used it!! Horrible place they lost my sample and asked me to come back athe next day, the typed my date of birth wrong and they ended of having my surgery that i have been waiting for 3 months to be cancelled i cant believe that they are not being audited
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May 2023 by Amir Mosaad
Worst lab and worst experience, DON'T GO THERE, this location must be closed out, they took 2 specimen, 1st time they claimed it is not good then 2nd specimen couldn't be found in their system.These results were needed for a surgery the next business day.This location must be closed, they can't be operating like this and risking people's lives.
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April 2023 by Jane Alleyne
I called to get no answer. So I came in to ask what was needed to test my kids for lead. My doctor told me I could just come in. They made me stay out in the cold and told me I needed two separate appointments for my twins. I made the appointment, came in, and was then told I needed a referral. Why did no one tell me this when I asked what was required?
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February 2023 by Alicja
The fact that you have to make an appointment to drop off a urine specimen on someone else’s behalf and wait 45 min in the waiting room is INSANE.
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January 2023 by Iohana TS Hayes - Positive Dogma
A bit bumpy in the past but great experiences here this year. The automated system is occassionnally a little funky but the staff make up for it. Note that there is no staff manning the waiting room. Nadia especially was wonderful, both professional and personable.
