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February 2024 by Bryan Gasmena
Best place around to get a car rental. Always reliable, cars are well maintained and clean. Best of all, Francesca, takes care of you like no others. She's the reason why I only rent at hertz. I can’t say enough good things about every interaction I have had with her since I became a Hertz member.. She's the best!
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December 2023 by Anna Doyle
Best place around to get a car rental. Always reliable, cars are well maintained and clean. Best of all is the customer service *Frankie* provides. There’s a good reason why her name is mentioned over and over again in reviews - she cares about her customers and is extremely competent and conscientious. I truly can’t say enough good things about every interaction I have had with her over the years.
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November 2023 by Olga Gonzalez
I have rented from here numerous times and the front desk agent is very pleasant and accommodating. Never a bad experience...definitely a must go to when rental is needed.
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August 2023 by Ban Salih
Frankie made everything possible to help me with my car rental. Happy with the car I got and with the overall experience also the price was affordable. Highly recommend Hertz in Montclair
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July 2023 by anusha shankar
Phone number outdated. I have been trying to reach you guys to coordinate a pickup but the phone number doesnt seem to work. is there a better number that works?
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June 2023 by Phil Scoville
Frankie was a breath of fresh air. Loved her kindness and service. Well done.
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June 2023 by Chetan Goyal
I had rented a car here and the lady at the front office was very friendly. This was my first time renting from here, and definitely not the last.
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April 2023 by Tariq M
Great customer service, lady behind the counter is very helpful and polite. She will explain everything upfront.Cars are ok some new and some not.
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March 2023 by Nikia Campbell
Customer service was great, the lady that helped us has been working their for a very long time time and new every customer that came into the place. I know they are going to miss her when she retires. (Can’t remember her name)
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December 2022 by Jennifer Pickett
I worked at this location for many years. Frankie is an absolute gem and has. Been here for many years. The cars are newer and there is a mechanic shop attached. If you are in need of a rental car or rental moving truck, this is the spot to go
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November 2022 by Jason Uechi
The internet is filled with questionable reviews, but this place is the real deal. Frankie should be the CEO of Hertz. Cannot recommend more highly.
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November 2022 by Sultan Car Service
Always great service. Will recommend this location to anyone that needs a rental car. Frankie is a asset to hertz.
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September 2022 by Laurence Looker
We just returned car to them. The lady there is quick attentive and nice. Car was great. We'll be back.
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September 2022 by Brian Chang
Been a long time since I had this poor of customer service. It was downright deplorable and unprofessional, I expected better. We had a reservation for a vehicle and the lady at the counter refused to to process it because she didn't want to accept google pay or apple pay. When we offered a credit card to enter into the system she refused to help. Even when the other male worker mentioned she could do what she did for the prior customers. I can't help but feel we were treated this way for being minorities. Entering in a credit card manually isn't hard. She was rude dismissive and just downright lazy and nasty. I get that not a lot of people want to work anymore but keeling someone like her on staff is just an embarrassment.
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September 2022 by Elizabeth E.
I've been trying to confirm a reservation for an hour. I keep calling and I get put on hold with a hang up or no pick up at all. The lady who picks up sounds very angry. Reservation canceled!!!
