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June 2023 by Erkeinstia Florexil
There's an employee at this bank, instead of doing her job she was chatting with someone about his house while people are wait to get service.
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June 2023 by Lindy V.
Extremely poor customer service. We came in to open an account for our newly minted 16 year old and we have been waiting for 1 hour to meet with someone. Customer service is non-existent. No apologies, no acknowledgement, no nothing......I totally see why this branch has a 2/5 star average. Never again.
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March 2023 by Brian R.
Chase is one of the worst banks that you can bank with. I just closed my account because they invest my money fossil fuel projects that are contributing to the climate crisis. I attempted to explain to the manager that I am unhappy with my money being using to fund these types of projects but he had no interest. I'd rather keep my money under my mattress.
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January 2023 by C N
So grateful for Lucas Collins at the Montclair branch and his assistance with my issue. He was not only knowledgeable, but also patient and compassionate. It will not be forgotten!
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January 2023 by Camille Nunez
So grateful for Lucas Collins at the Montclair branch and his assistance with my issue. He was not only knowledgeable, but also patient and compassionate. It will not be forgotten!
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December 2022 by Anthony C.
I was verbally assaulted at the location. When I asked for an employee to repeat what they said to me they responded "do you not speak English?" I felt very uncomfortable and left. I do not recommend this location.
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December 2022 by Meel Meel
I was asking "the manager" some questions, after answering one question he just abruptly walked away, as I was asking mor questions, to go get a food delivery. Smh.....
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October 2022 by Jon Carlo
Great bank - nice experience I had with a teller - younger Spanish girl, the best.
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September 2022 by Ally Katz
Have tried calling this branch about 30 times in one day with no luck, worst branch
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August 2022 by Serena Helwani
Judith the notary is so sweet, kind and got the job done efficiently and quite quickly. I’d definitely come here again for my banking needs.
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June 2022 by Richard M.
We have been going to this branch since before it relocated and always have found the staff helpful, professional, and courteous.
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May 2022 by John Gattis
Have tried calling this branch about 30 times over the past three days with no luck
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February 2022 by darrian steward
I had a serious issue with my bank account/direct deposit. Stefeny Velasquez was tremendous help when I wasn’t receiving it from another local branch. Even though she was busy she was able to assist me in making sure I completely understood what was going on and I’m very satisfied with the service and highly recommend anyone to visit this location. Great staff!
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March 2021 by Matthew Marini
Jumoke and her team are fantastic resources and have been a wealth of knowledge from day one.
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February 2021 by Joyce
Worst branch. Twice I scheduled a meeting with a branch representative. Each time no one called me at the appointed time. Then when I called the branch, I got a recorded message saying that no one is available to take my call, and then a hangup. Why did Chase close the other Montclair locations and leave open this unprofessional branch?
