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December 2022 by Jiawen Chen
Got rental cars twice from them when I was in NJ. Both cars were in good condition and has relatively low mileage. Would recommend
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October 2022 by Grace Andrews
Terrible. Do not go here. I rented from them multiple times and the cars always stank of cigarettes. My coworkers refused to get in the car it was so bad. And the guy working the desk literally could not care less.
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April 2022 by Geris Perez
I rented a car on this location on March 16th, returned on March 19th. The agent called me to tell me he will leave the office 1hr early due to a personal matters. But he decided to enter in the system that I returned the car on the 21st at 11am, I left NJ on Sunday 20th because I had to work and my kid has school on the 21st in FL where we live and Presidents day is not a holiday, so more than 3 weeks later, Im still fighting to be reimburse since my car was charge 429 dollars instead of 162, but due to lack of professionalism, he decided to billed until Mon 21st and charged my credit for more than the double of what I was supposed to paid. SO DONT USE THIS LOCATION!!!
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June 2021 by Steve J.
Convenient location, friendly staff and rental cost half of an airport car rental. No hardcore sales pressure for extras. We were given a brand new Rave-4 as our rental. The train station is a 5 minute walk away. Take the train from the airport, get you car and off you go. Do the same when you return your rental. Just take note of their business hours when planning your trip.
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April 2021 by Dry Socketguy
Terrible service. Was received by a dude right out of a hillbilly movie who obviously didn't want to be there and didn't seem to like me or anyone for some reason. Although I have always used my debit card in all my budget transactions they didn't release the vehicle despite being a NJ resident as per their the fine print. ( not the dude's fault I guess ).Yes even further down the fine print it states that not all of their locations took debit cards. It would have been nice to know in advance that this little hole in the wall was one of them.It would have been nice if there had been a little apology " I'm so sorry sir but unfortunately..etc etc"That goes a long way and this porta potty of a place didn't have the decency to be empathetic. $35 Uber spent just to ride to Montclair.Budget kindly refunded me the money after calling corporate after reminding me I have to be a NJ resident to use my debit card...which I am btw..and I told them.
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October 2020 by Vijay Pk
Friendly staff. Neat car especially during covid. They clean the car immediately after drop-off. Car is well maintained
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December 2019 by Joanne McGhee
Very positive experience after having to extend the rental from four days to eight. Why? My car repair was promised to be completed in no more than four days. Budget was highly recommended by a family member. I agree they are professional and take good care of you.
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August 2019 by Yasmin Headley
Check out and drop off was super easy less than five minutes total. The car was great, we drove it to Niagara Falls on one tank of gas. I would give them five stars if it wasn't for the monosyllabic employee behind the counter. He bore a resemblance to Shaggy from Scooby Doo and was very sour and visibly annoyed with me. When I dropped the car off he was all smiles with a customer, I figured he just had a bad day last time. I asked him when the deposit would be returned and like magic his nasty attitude returned 😂 he responded "tommorow" under his breath without taking his eyes off the computer. I guess Shaggy reserves his customer service for customers with less melanin.
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April 2019 by Humble Pie
The dude John was about as good a rental guy as one could ask for
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October 2018 by Philip M
Budget location representatives refused to honor reservation made by calling Budget national number. Representative referred to me as man/dude/bro. Spent $40 in Uber round trip to Budget location for nothing! Budget left me hanging when I already had an emergency
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April 2018 by Heather Gannon
Great service!!
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September 2017 by Glitz Lash&Brow
We are a high end Lash Studio in Montclair, and this Budget always provided us with the best experience!
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June 2017 by Glitz Lash&Brow
We are a high end Lash Studio in Montclair, and this Budget always provided us with the best experience! We have employees that use the facility from time to time and we never had an issue! There is a beautiful young lady there, Kenya that has always provided us with world class customer service. With the help of Avis we are able to take the gift of beauty on the road. Thank You, Glitz Lash & Brow Studio
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June 2017 by Charlene Martin-williams
The worst experience I have ever had with budget. The young lady who works there is extremely obnoxious...in more lively terms an obnoxious major ASS-Hole...she is rude..and lack professionalism. I will spread the word on this budget in Montclair.
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December 2016 by HILAL CEREN SARICA
Great service! The lady is super nice.
