High Point Scientific is a leading retailer of telescopes and astronomy equipment, known for its fantastic and unbelievable customer service. Customers consistently describe the support as excellent, amazing, and top notch, provided by knowledgeable and responsive Gear Experts. The staff works tirelessly, offering personal service even during evening hours to resolve issues. Support includes free lifetime technical assistance via phone, email, and a helpful website where customers can send pictures of problems. Representatives diligently collaborate to find solutions, whether helping with technical alignment through instructional videos, replacing malfunctioning items quickly and free of charge without requiring proof or returns, or assisting with equipment from other sellers. This high-level service inspires strong customer confidence and loyalty, with many stating they will make all future astronomy purchases from High Point Scientific.
High Point Scientific is the best. Service and delivery is smooth. I had a technical problem installing the ZWO CAA and the technical people were excellent and helped me fix the problem. Standing behind their products that way is the icing on the cake!
March 2026
I emailed High Point with questions regarding choosing my first telescope. Andrew K answered my specific questions and provided additional research resources. He emailed again with information on mounts. Excellent customer service!
February 2026
Each time I have worked with HPS it has been great. Staff is very knowledgeable and helpful. Shipping and tracking are always prompt. Common sense values, pricing alternatives, verifying your order, and overall friendliness are greatly appreciated.
