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December 2022 by Mandy N.
The attendants are kind and the store is clean. Which is great! I spend hundreds of $ there every month (gas, cigs, vapes, snacks). Bought an overpriced $25 disposable vape like usual, and it didn't work. When you take a puff, it stays on and keeps burning/stays lit up. I went back to exchange it, and was told that because I had already left the store, it couldn't be exchanged, to come back and see the manager, and that they need to be tested before you leave. Thing is, you're not told that when you buy one, like other stores do. I was going out of town for days so I couldn't come back the next day, and wasn't about to drop another $25 on a vape (so $50 total for a $15 vape, since they're overpriced at that gas station) in the hopes it might be rectified next week. According to New Jersey law: "Shoppers must be informed of refund policies before making a purchase - not just on the receipt. Refund policies that are 20-days or less must be conspicuously displayed by merchants on signs clearly visible to the buyer from the cash register, posted by the store's entrance, attached to the item or affixed to the cash register." This seems to be a trend with these disposable vapes. A handful of grime balls will buy a vape, put an old one in the new box, and claim their new vape didn't work. So honest loyal customers get screwed thanks to the sleezebags, and the shops having crappy policies that aren't made known. Depending on the brand, I've found that about 20% of disposable vapes are defective. Not to mention, there's a chance your vape might work when you puff it once, then you get home, and it's a dud. If they weren't so incredibly overpriced at Citgo, have such a high rate of defectiveness, and the store actually make their policy known, this wouldn't be such a point of contention. The vapes I buy are being sold at Citgo for $25. They're $15 everywhere else. I wouldn't mind getting screwed AS much if they weren't so overpriced. Not the workers' fault of course. They don't set the prices. I did lose my cool at the attendant, and for that I apologize- it's not her fault that the store has bad policies for disposable (and highly defective) vapes. (They all kinda suck in that regard, but Elfbar hadn't given me a problem until today). In this crappy economic climate, I suppose tensions get a little higher when you feel unjustly screwed out of money (which funnily enough, happens more than ever these last 2 years), but again, it wasn't right to take it out on the attendant, who was just doing her job, and probably has to deal with rude people everyday. I'm never that person, but for some reason, today I was.
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October 2022 by Kenneth Soto
Stopped in to get diesel it's 9 pm they have 4 bays to park your truck to fill up well only 1 is open they other 3 have garbage cans to block them been sitting here because a tractor trailer is fueling up don't understand why would you close any pumps last time I come here
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September 2022 by Abdellah Jaire
Absolutely wonderful staff. Offered to park my semi behind the building if there's nowhere to park , just outstanding people ? ? ? ?
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September 2022 by Michael Wallace
It was just your normal gas station! It had a convenience store along with it!
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July 2022 by Robert Davis
Great service, great price!
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June 2022 by juan Betancur
It had gpood attention before now attention is bad
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February 2022 by Raymond Rivera
Good gas ⛽ stations for a quick refill and back on the ?️ road .
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February 2022 by Jason Reed
Good store and gas station
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February 2022 by William Enright
In NJ 100%
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September 2021 by Chris B.
I don't know if this place can follow directions but when a customer asks for only $25 on a GasBuddy card, don't forget to not set the programmer of your full service pumps and let it roll to full at $38 when they finally came back to check on us. When we told them all they could say is 'thats the way our pumps work and that they swore they set it."(i watched out the back window closest to the gas fill-up side.) I know a bunch of years ago we stopped at a BP gas station somewhere nearby and much like that time this time we intentionally wanted to slip into Jersey for gas coming from Port Jervis and heading into PA. However, i made the suggestion to find that BP but the driver said he had activated a special GasBuddy deal. Maybe if he would've listened to me this whole mess wouldn't have happened. He was traveling almost on fumes for most of the time down from Kingston (Ulster Co.). I was surprised just how close you are to the NY-PA-NJ border - a lot closer than the BP supposedly just down the road. The road was in New York state, but once we turned into the parking lot, i was watching on a map on my phone and we had traveled into Jersey- and all that without a sign in sight not on the toad and nothing in their business or sidestreet.) After collecting the receipt, i mentioned to my brother that that's the way Citgo always treats people, but i still dont know if thats the full truth because km comparing two gas businesses near each other in the Tristate corner of NJ.
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September 2021 by Christopher B.
I don't know if this place can follow directions but when a customer asks for only $25 on a GasBuddy card, don't forget to not set the programmer of your full service pumps and let it roll to full at $38 when they finally came back to check on us. When we told them all they could say is 'thats the way our pumps work and that they swore they set it."(i watched out the back window closest to the gas fill-up side.) I know a bunch of years ago we stopped at a BP gas station somewhere nearby and much like that time this time we intentionally wanted to slip into Jersey for gas coming from Port Jervis and heading into PA. However, i made the suggestion to find that BP but the driver said he had activated a special GasBuddy deal. Maybe if he would've listened to me this whole mess wouldn't have happened. He was traveling almost on fumes for most of the time down from Kingston (Ulster Co.). I was surprised just how close you are to the NY-PA-NJ border - a lot closer than the BP supposedly just down the road. The road was in New York state, but once we turned into the parking lot, i was watching on a map on my phone and we had traveled into Jersey- and all that without a sign in sight not on the toad and nothing in their business or sidestreet.) After collecting the receipt, i mentioned to my brother that that's the way Citgo always treats people, but i still dont know if thats the full truth because km comparing two gas businesses near each other in the Tristate corner of NJ.
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August 2021 by Tamara Lopez
The ladies inside are awesome. However, some of the outside attendants good work on their customer service skills. If you don’t like your job, find another please and thank you kindly.
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March 2021 by Hayley T.
Just stopped here to get gas. Attendant not wearing mask, he said he was "outside" so he doesn't have to wear a mask. This is an embarrassment
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July 2020 by Chris P.
This company refuses to hire disabled people. As soon as they become aware that you were disabled for any period of time and for any reason whatsoever, your job application gets thrown away!Boycott this place!
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June 2020 by Laurie B.
Check your account statements if you have used your credit or debit card at this gas station. Had an unauthorized charge made at this gas station and it wasn't made by me.......
