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July 2023 by P S
This lab did my covid testing. They charge to insurance money for specimen not for covid testing. Specimen collection charge is not legal. Specimen collection charge is not covered by insurance. Lab charge to insurance for specimen collection therefore insurance could not pay and they ask patient to 250$. However, full covid testing is covered for all the patients. I have called lab multiple times and left message to refile claim by changing incorrect information. Insurance also called multiple times but no response. However, no one picked up phone and still the claim is open. I am not sure how I can reach them out to clear this concern.
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March 2023 by Michael Liu
My son had a self-test COVID testing at Plainsboro pharmacy (They didn't mention it is a self-test). On their website self pay is $125 and free with insurance. I provided my insurance info and now I see they are charged my insurance $1300. They are out of network. The test result was a non-conclusive as well. So, pretty much not useful and I felt like cheated.
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March 2022 by Dipti Patel
Excellent lab for the covid test. Helpful customer service before and after the test. They have provided quick and descriptive answers to my multiple questions before and after the test. Helped in insurance coverage. Results were provided on the same day or quick service with no hassle. My parents were flying on Sunday and, they were there for us. With them I had peace of mind that I may not have with other lab. Don't look further, this is the lab I will recommend highly.
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March 2022 by Nehel Shahid
Highly recommend this lab for same-day PCR COVID testing! Convenient location in Monmouth Junction for those located in central NJ. I had family traveling from out of state / internationally recently and I took them all to get COVID-tested here. The staff was very professional and courteous, and the test results were emailed the same evening (when tested in the morning). I love that the staff was easy to communicate with over texts/calls and answered all my questions. Health insurance can cover the testing, otherwise out-of-pocket is also affordable. You can schedule appointments in advance; my experience has been that the staff is very accommodating. If you’re looking for a stress-free COVID testing experience, this is it!
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March 2022 by Amol Deshpande
Excellent services. The staff is very much friendly transparent with all services. They follow up with clients to ensure satisfaction. I recommend this lab to all my friends....
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March 2022 by D Desai
Excellent customer service and very professional staff.
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March 2022 by Bhairav Shah
Was able to make an appt before they opened and got results within 5 hours by email. Definitely a good service to have in the community
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March 2022 by hoda sayed
That was really awesome experience and I am so satisfied with the service inside the lab. They are dealing professionally with all the details from making sure you get fast appointment till making sure that you received the results. I recommend the lab for everyone needs COVID testing
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March 2022 by Saloni Shah
I got my results very quickly, and the staff responded to all of my calls and texts.
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March 2022 by Sunil Handa
I needed testing results in a very timely fashion and Genophyll delivered. I gave my sample at 8 am and had results emailed to me by 2 pm same day. The staff understood the urgency and helped by scheduling my appointment accordingly. They do RT-PCR testing, which I believe is more sensitive than PCR. Good service. Would surely recommend to everyone.
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March 2022 by Hiten Patel
Very courteous staff and very friendly service. I called them few times about my results but they didn't have it ready at the time. However, they made sure to call me and email me my results. Recommend Genophyll Labs to all future testing. Thank you!!!
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March 2022 by Nader Morris
Genophyll Labs do excellent service and care for each single customer.We are a family of 4 and all of us was dealt with in a special attention and care, even during timings away of the working hours.I thank them and wish them all the success
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March 2022 by Joellen Squitieri
Excellent customer service ?
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March 2022 by H P
Staff was very friendly and everything was handled very professionally.
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March 2022 by Mikhail Katkov
Fast, efficient service. Same day COVID test result is very handy for travel.
