Coco's Chateau

Most Recent Comments

• April 2024 by Dawn F.
  This place came highly recommended, but I am here to say do not waste your time! We made a reservation for my daughter to look at prom gowns. Leading up to our appointment we both looked on their website and found several dresses in our price range that she liked. When clicking on them, they said that they could be shipped within a week. However, when we got there, we were greeted by a grouchy old woman, who immediately asked our budget. When I told her our budget was to try and stay under four hundred and what she was looking for she immediately told me that they were out of stock on almost everything and that we waited too long. Throughout the 20 minutes that we were there, she proceeded to tell my daughter that she is probably not gonna find what she wants because she waited too long. I asked why things were available online and she kept saying that it was a fake. This was their website!!!! It was clear that they did not want to be bothered with somebody with a smaller budget. They were nasty, gruff, and made my poor daughter, who was so excited about her prom. Feel terrible about being there. I do not suggest going here at all , we went to another store about a half an hour away with much more variety and she found her perfect dress. I will never recommend this place.
• March 2024 by Denia Z.
  This is a post about being treated unjustly. Your experience may be different from ours but still worth mentioning: We went to Coco's chateau to shop for prom dresses. Making the appointment was a challenge. The person on the other end was extremely rude but I just gave her the courtesy of thinking, "she must be dealing with hundreds of mothers walking in". That should have been my clue to avoid that place. Nonetheless we went and told the saleswoman what we were looking for. The saleswoman right away said " your daughter's choice is high maintenance and not as per your budget ". I sensed that we were not welcomed there but still didn't want to ruin my daughter's experience. I reluctantly walked to the section she pointed out ( as per our budget) and told us to pick a dress. To my surprise, when my daughter wanted to try a dress she asked " are you sure you're buying it "? HOW Can I guarantee buying a dress without even trying it on ? To make matters worse, she refused to let us even touch a dress that was out of our budget and kept insisting we try and buy the one we tried. At this moment I'm ready to walk away from the toxic environment but my daughter just wanted to try one dress ( not even her choice ) and the dress was picked out by the saleswoman. Now I'm a professional and work very hard to be where we are. Thank God I'm able to afford a dress but I'm disciplined enough to not overspend on an item which may be worn only once. To my dismay we were treated unfairly especially when I'm cognizant about shopping and supporting our local shops ! This place is outrageously priced and the behavior varies based on the color of your skin! I refused to believe this as I don't think it's true in every aspect but this is total nonsense and lack of respect to your customer! This is your business to make girls feel welcome and let it be a memorable experience so they can go back to that store for every special occasion. What a shame! You LOST my business for sure! Hope you can find peace by ruining a young woman's first ever prom dress shopping experience.
• October 2023 by April 32
  I made an appointment to this place to get a mother of the groom dress I walked in the door and the lady asked me how she could help me. I told her I'm looking for a mother of the groom dress in the color black. She stopped short turned around and said oh I'm sorry I can't help you. I said what?... She said it was in between seasons and I asked her what couldn't I order it since the wedding isn't until January? She said no I can't!!!.. I immediately turned around and walked out!
• August 2023 by Donna G.
  DO NOT SHOP HERE. I purchased a prom gown for my daughter on March 1 for a May 25 prom. I paid for the dress, and I was told that I would be contacted from the seamstress regarding the alternations needed. I was called by Maryann (seamstress) a couple of weeks later and made an appointment for March 29. At that time I paid in full for the alternations. I was told that I should get the dress back at least 2 weeks before the prom. When I did not hear from Maryann, I called her and she said that she had other gowns that had to be altered for an earlier prom and were more involved so she still hadn't worked on my daughter's gown. She said that it would not take long to do the alterations, she would finish over the weekend, and call me. When I did not hear from her by Monday morning, May 22, I called her and left 3 messages. She finally called me back and said I had to wait until May 24 (day before the prom) to go to the shop and have my daughter try on the dress. I was very upset because there was other stuff to do this week and since I paid in full on March 29, the dress should have been completed as promised (at least 2 weeks prior). I told her that I did not experience anything like this when I purchased my daughter's prom gown the year before. Maryann then told me that I should have went back to that shop if I wasn't happy. Really? That's how you talk to a paying customer. The manager, Frank, is a weasel! When we picked up the dress, I told him that I thought I should get my money back for the alternations since I didn't receive the dress when I was promised. He said he would call the owner and went in the back. When he came out, he said since you are getting the dress before prom, we will not give you your money back. What a way to treat a paying customer. I paid over $600 for the prom gown and another $145 in alterations well in advanced, and because the seamstress put other dresses before my daughter's, we had to wait until the very last minute to pick up the dress. Maryann is crazy! She initially came off as a sweet old lady but once I spoke up about getting the dress, she turned into a witch! Told me it was my problem! DO NOT SHOP HERE!
• June 2023 by Daniela G.
  First dress shop we went to for a prom dress for my daughter. Sales person was extremely attentive and listened to dress styles that my daughter liked. She made several suggestions and all were very nice. Great selection of designers and current styles to choose from. We ended up getting this beautiful dress. Dress was ordered and arrived in a few days. No hassle, no pressure and sales pitch. So professional and the entire staff was fantastic. They truly wanted to see us get a dress that's she loved. Thank you for a wonderful experience and hassle free shipping. We will be sure to visit when purchasing a gown. High recommend you will not be disappointed.
• June 2023 by Randy Rubestello
  My Daughter Kayla and I had a wonderful experience at Coco’s with Joanne. Joanne and her staff were all so helpful and great to work with. Kayla loved her Prom Dress and looked gorgeous. Thank you so much for making Kayla’s day even more special. love, Dana and Kayla
• April 2023 by Jen A.
  If I could give this place ZERO stars I would. Trust ALL the other horrible reviews, they are no joke. This store has the worst customer service I've ever experienced. When they are not trying to make your sale they are extremely rude and unprofessional. They would benefit from classes on what Customer Experience is and how impactful it is to a successful business. ..... but they;d have to first even care to recognize the need for it!
• April 2023 by Ellie P.
  Staff was not inviting or nice at all. I went with my mother and was instantly met with disregard or recognition. After my mom told them the price range ($200-300, which is low considering the store, I know, but it's not an excuse for the nasty behavior) the one woman who was "helping" us only found the cheaply made dresses they had on the rack from the darkest corner of the store. They were all super plain and super uncomfortable, so no way in H*LL were those the ONLY dresses in our price range. My mom even offered to up the price range after I tried on a few dresses, but the ladies were already done with us at that point having known we were big-spending customers. Also, more of a side note, but the dresses also felt of cheap material, and some were falling apart. Anyhow, I'm giving this place one star only because of the beautiful dresses they had, but the staff and the prices were too disgusting for me to handle.
• April 2023 by Jess Egner
  Great selection and staff!! Got my daughter a prom dress that she loves with very hands on help.
• March 2023 by Beth R.
  My daughter and I had a horrible experience. They were unfriendly unhelpful and condescending. Fitting rooms were run down. We traveled 50 minutes to get there and they would not allow us to use their bathroom and told us to go use the bathroom at the gas station and btw the gas station didn't have a bathroom.
• January 2023 by Stacey B.
  0 stars for this store! This is the first review I have ever written. The customer service at Coco's was shockingly horrendous. This was my experience in 2023!My daughter and I were 10 minutes early. We went into the store and they told me we had to wait in our car until the appt time and that we needed masks. No issue -we can wait in the car but I asked for a mask as I did not have any masks on me or in my car. They told me they do not supply masks and that there was a CVS down the street. I was shocked and said. "You serious"? I actually thought she was joking at first. She said, "We do not hand them out. You should know you need a mask. I don't make the rules-I just work here".I did not want to ruin what should be a bonding experience with my daughter and we did drive 1 hour to the store so we waited for the appt time in the car. Luckily, we found a used/dirty mask under my car seat for my daughter to wear.When we returned at the appt time, I was greeted by the owner who again told me I needed a mask. I said, "I am fine with wearing one but I do not have one and I don't know what to do. I am not going to go to cvs and take away from my daughter's 45 minute appointment time". The owner called me "belligerent" and asked "so what are we going to do here?" I asked for something else to over my face if they do not have masks to give me. She said, "are you kidding me?" I said, "no, you want me to cover my face and I don't have anything so can you give me a towel or something?" She gave me 1 square of a paper towel! I literally walked around the store covering my face with a paper towel-so crazy!My daughter fell in love with a dress so of course I purchased it-I was not going to give her a bad experience because of someone else who is obviously not a happy person in life. However, I will NEVER go to this store for any other event and I will be sure tell my friends/family of my experience so they also do not go to this store.My daughter and I are rule followers -I would of been happy to wear a mask if they just gave them to us instead telling us to go to the store to get one and causing such a scene.We did have a great ride home. She was so happy with her dress and we cracked jokes the entire way home about the experience. I literally could not stop laughing -so yes- it was a great bonding experience for us after all!I have the best selfie from the store with the paper towel over my face-I would add to the post but my daughter would kill me- hehe.PLEASE PLEASE do NOT go to this store!!
• January 2023 by Jennifer Mastriani
  If I could have gave 0 stars to get in here I would’ve. I made an appointment for my daughter to look for dresses. Due to unfortunate circumstances we are not able to make it. They have a 48 hr cancellation policy . I didn’t even make my appointment 48 hours prior . They were closed so I left phone messages and sent multiple emails. Called today when they opened Joanne wouldn’t have it. She was very rude and didn’t want to hear anything I had to say. I was appalled by the way I was spoken to as a customer. I too being in a service buisness get the policies that are set. I didn’t have 48 to cancel but I did give more than 24 hours. They also acknowledged they got my emails to cancel.They want to charge $50.00 that’s ridiculous in this economy.I was going to reschedule but she was so nasty I’d never step foot in there.
• December 2022 by Lillian M.
  We made an appt online for the Mine Hill location that was confirmed through email and text. We arrived to find the store closed. The person at the Glassboro store was very lovely and apologized after she reached out to the owner on our behalf. However the owner just said she had no one to come into the store and we should reschedule. She didn't even have the courtesy to apologize directly for failing to look at their online appt calendar. Yet they will charge you $100 if you miss your appt. Guess they owe me $100 plus gas. Don't waste your time with a place with such poor customer service and little regard for the shoppers experience.
• December 2022 by Rena Mastrandrea
  The most unwelcoming experience I have ever had walking into a store. Not a single person in the store and the first thing said was not hello-no greeting-but do you have an appointment? Now, working full time its hard to "schedule" a dress shopping time since weekends are so busy, but you would think on a Saturday afternoon a dress shop, not in the height of prom or anything, would maybe be a bit more accommodating. It's stunning that business would be turned away like that, especially when I am walking in with a potential six dress purchase-thousands of dollars. Also, I get the personal decision about masks-but what a turn off when the second thing said is do you have a mask. I would expect the mature ladies that I experienced would have a little more customer service experience. No thanks, I will support another small business and know next time to check reviews first-clearly not the only one to have a bad experience
• November 2022 by Andrea F.
  PLEASE READ BEFORE YOU WASTE YOUR TIME. Horrible horrible horrible. If I could provide less then one star I would. Went shopping for a dress for my mother for my wedding. Before even stepping into the door we were abruptly stopped and asked to put masks on. I told her we didn't have any and asked if they had a few to provide, rudely we were told no and we could not enter unless we had masks on. If you want your customers to wear masks they should be provided. After scrounging up a few old, makeup filled masks in my car we proceeded to shop around. HORRIBLE. We were told that more the half of what we selected was not "the current line" but still they're still "ongoing styles". After my mother selected a dress, that was by the way completely destroyed, zipper closure was cut "because they had to get someone out of it", my mom wanted to order this style and we were told that this one was NOT orderable and we'd have to buy the torn up, missing beads, disgusting floor sample. When we discussed the missing beads as we were looking at my mother in the dress we were immediately snapped at that it is "fixable" with a 15% off discount LOL The dress attendant was just throwing these $1k beaded dress around the place like it was from Mandees, no wonder why there's missing beads all over. Need I say anymore about this unprofessional place. DONT WASTE YOUR TIME