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December 2023 by Rodney Johnson
Just asked a question.
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August 2023 by Jay Hernandez
Store smelled amazing great customer service
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April 2023 by Glenn Acheson
Salesperson was very knowledgeable and helped to pick the most appropriate phone for my daughter.
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February 2023 by Jayson Hernandez
The store was very clean and neat customer service amazing
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January 2023 by Crystal Harris
Went to the store twice this morning after the sign on the door said they should be open and both times the doors were locked and no one was in sight inside the store. We knocked on the door both times and there was no sign of life.
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December 2022 by Tina Dowdy
No wait, transaction was simple and quick
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September 2022 by Yesenia Rodriguez
Great staff helped me get the best deal
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October 2021 by Rob K.
T-Mobile 2198 N 2nd St, Millville, NJ 08332 My daughter and myself went to the T-Mobile store in Millville, NJ to get help with activating her new iPhone she received in the mail. When we walked into the store we were greeted by Julia the member expert, and asked us what we were looking for. When my daughter asked her if she could help her with activating her new iPhone, she just stared at us with a long pause and no words, she rolled her eyes and waved us to walk over almost as if we were supposed to read her mind, pretty much acting like she didn't want to help at all. Then asked if we were T-Mobile or Sprint customers, we told her we were Sprint customers and once again a little bit of more of an attitude. Julia said she had to use a different computer which was no big deal to us because we were prepared to be there as long as it took to complete the activation. When the computer became available, we moved over to what we thought was the process. Julia then then asked if my daughter had a SD card, my daughter said no but I went to double check in the car but as I was about to walk out Julia just walked away to the back room not really communicating with us, she then told us that she can't activate it because if they take the phone there will be no tracking number and it would be better if my daughter did the activation at home on the phone. So we decided to go to another store, but asked if she could put on the liquid glass screen protector for my daughter's new iPhone, Julia grabbed some other screen protector, I asked her if that was liquid glass screen protector "she said "no I we don't have any" which again wasn't true because we were already looking at it. I grabbed the package off the wall and asked her " isn't this liquid glass screen protector?" Julia then said "I mean yeah but I don't recommend it" Your job is to sell it to the customer if that's what they want and what product your store carries. Once again Julia had an attitude and she apparently no working knowledge of the products her store carries There is a bright side to this, we went to the T-Mobile store in the Cumberland Mall right down the street and dealt with Kyle. Everything we asked to do at the Millville T-Mobile store, Kyle did at the Cumberland Mall T-Mobile store. And yes we had to leave the old phone with Kyle, but we got a receipt with a tracking number. Thank Kyle Never again will myself or any of my family will go to the Millville T-Mobile store and of course any of my friends that have T-Mobile.
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October 2021 by Pauline Kessleski
It was ok
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September 2021 by The Ice Queen
Knowledgeable friendly staff store is very clean well kept overall good experience
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September 2021 by KiingReggie
Very unprofessional, did not answer phone multiple times!
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September 2021 by Jon Dilks
Always good
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April 2021 by Isaac R.
I have never encountered a retail business that took pride in not helping people, especially when goal of the company they represent is aimed towards customer service and providing and experience that would differ from the giants such as Verizon and AT&T respectively. I currently have the Tmobile military family plan and am appalled at the service I received at this location. The manager Joseph Cozzalio is by far one of the worst examples of what manager represents and unfortunately his staff reflects those views by always by only focusing on the policies that better benefit them. For example, I went in to that location only because they supposedly had a color for the new iPhone 12 that the 3 other locations all within 2 miles didn't have (turned out to be a lie). I had an order completed by an over the phone sales rep that ended up wrong, which is what led to having to go into a store several times in the week which led to me being rightfully upset. That being said the erroneous lines needed to be canceled which I was told would not give me any trouble at a store location, which couldn't have been any more wrong since this location stated they had the color I wanted. When the original representative who seemed very nice as well as fairly new to the wireless industry tried to assist, an error message popped up and she went and got the manager Joseph who seemed eager to not assist even though I was on the line with corporate who told him this account had several errors all done by store or call center employees of which was an insurance issue that caused this same manager during the pandemic lockdown to deny me replacing a screen protector even though customer service had called the store prior to me leaving my home and told me they could assist me which ended in once again Tmobile having to credit My account for having me run around and not get properly assisted. While the customer service representative on the phone was trying to convince Joseph to assist me giving him reasons and over coming the many rebuttals Joseph was giving, practically fighting the company so he wouldn't have to assist me. I then decided instead of getting rightfully getting angry and getting no where, I grabbed my phone and told Joseph not to worry about taking the "chance" as he called it and said I would also not get any of the other lines or Devices I was interested in and that I would be leaving a negative review for his lack of empathy and customer service which then led to him getting angry and while I was actually trying to leave decided to further escalate the situation and telling me I sounded aggressive followed by inviting me outside which I thought was to talk but in fact he was inviting me to fight outside after following me almost to my car. I was shocked that the store manager was at that time breaking the law and risking his job for what? Not wanting to help an angry customer who had the right to be upset. Also all this was done in front of customers, cameras and the phone representative who was honestly shocked. My family and VA counselor wanted me to take legal action mainly because of my medical condition due to my honorable service with the United States Army another recommended action was to contact the police to press charges and/or sue the company. I decided not to do either but filed a complaint with corporate stating I would happy with disciplinary actions after what I imagine would be an easy investigation since many people as well as employees were present and cameras are constantly recording and the entire time since the girl (the first rep) stated there was an error affecting the promo I was on the phone with a customer service representative from Charleston, SC who by far are some of the best phone agents I have ever dealt with. I never wish bad on anyone even if they treat me wrong because everyone is entitled to bad days but in this case I didn't realize until the following week when I was speaking to a customer service rep that he was the same manager refusing to honor the insuran
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December 2020 by Dawn Derby
It sucked... I have insurance on my phone someone else smashed my screen there's nothing metropcs can do about it take I right nbtmmbbb
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November 2020 by Brannon Blount
He was the best I ever dealt with