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July 2024 by Michael H.
Never going back again.
Looks like the employees doing it on purpose, not giving service, so they screw up Verizon…otherwise, can’t explain my experience.
We went there after research online & phone with Verizon. Out Apple Watch was in stock there.
5 employees, zero customers on Sat. Noon. A young girl attacked us as we entered the store, whispering NOT talking.
We told her EXACLY what we need(size, color etc.). Every question we asked she rolled back her eyes, kept whispering even when I told her can’t hear a word she saying….offered us something I didn’t want, & said my product NOT available in her store (Verizon by phone verified it an hour before). Then we asked her to order online & ship to us- she wasn’t happy but did it.
When she gave me to sign her tablet for acc info etc. I saw the price was $200 more than it was online & on the phone WOTH VERIZON. I asked her why ? She said there is NO CONNECTION between Verizon stores & online store…- a LIE !!!
We left immediately & called VERIZON, of course they said she’s wrong & I order it online in the price I saw + Verizon had a promotion for $150 discounts…needles to say that girl never said anything about any discounts !!!
Beware & do not go in to this scammers !!!
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January 2024 by Lewis Frampton
Just terrible service and incompetent
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December 2023 by Casey Habermann
Not usually a fan of Verizon stores but the crew here was fantastic. Rob W. addressed my issue immediately and had us out in ten minutes. Hh had to go in the back and I wasn't sure if we were supposed to wait so I asked my daughter who didnt know either. Rob's coworker Ed K. Overheard and gave us all the info we needed. A+ customer service in a Verizon store where I have come to expect less than that. I think I will come back to this particular store even though it's 15 minutes further than my local one.
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December 2023 by Erin Sanford
They screwed up the IMEI number on my phone exchange. Went back three times. My husband went and complained and they threatened to call mall security on him. Useless staff in need of basic training.
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December 2023 by Alpha One
I wish I could give 0 stars.They canceled my pickup order without any explanation. Totally wasted my time. The worst thing they did was:11pm: I placed a pickup order successfully.The 2nd day around 3pm: the order was cancelled because I didn’t pick it up!!! It was not even in ready for pickup stage. Also, usually I got 3 days to pick it up from other stores.They were lying in the cancellation email. How ridiculous!You could see what they did:They tricked the system to make it look like it was my fault the order was cancelled. When I contacted the Verizon customer service, it would look like i didn’t pickup so it got cancelled until I showed the agent the timestamps of ordering & cancelation, Which made the shopping experience even harder. Imagine you thought you got a good deal during shopping season from Verizon and after a few hours, it was gone without no reason. You could imagine how frustrated I felt. Initially, I thought my account was flagged with fraud or something, but when I called the Verizon fraud team, they said everything was ok on my account! This made the whole thing a mystery!My conclusion:I noticed the item kept showing up in stock and ready to order after cancellation. If the item was out of stock, it shouldn’t keep showing in stock. Since this was the 75% discount of the accessories, I think this store didn’t want the customer to have the item with a huge discount. This is not cool! I have zero issue with pickup orders in other stores.My suggestion to the store manager:I got it if you guys don’t want to sell an item with a huge discount, just to be honest, take it down from the inventory online. Please don’t play games and waste people’s time to order and get canceled. Stop telling lies in the cancellation email.As a loyal Verizon user, I am very disappointed with the terrible shopping experience! Also, I tied to call the store number listed in the order to figure out what was going on, but it went to Verizon customer service directly, useless!I already made a complaint through Verizon customer service. Let’s see how it goes.Store manager, feel free to contact me and share your side of story. Thanks.
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November 2023 by Soranny M
Horrible experience. Asked to speak to the manager Rob but was told that he was too busy to come talk to me. Hung his staff out to dry.
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November 2023 by Ali T.
Great experience! Robert greeted and diagnosed issue. He tried to help me get seen quickly. Calif helped to find Shaleah and she was fabulous. So efficient elegant and helpful. My SIM card failed and they replaced it quickly. Back in action.
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November 2023 by Alex Ramos
Not the friendliest...but qualified.
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October 2023 by George Kehs
Had a issue with an app on my phone they said can't help me they wouldn't even look at the phone.So I called 611 they fixed the issue in two minutes.
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August 2023 by Amy Herzberg
The staff at Verizon are very friendly and helpful, especially Yara. I will definitely come back there.
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August 2023 by Jesse Chapman
Horrible customer service - I’ve had issues with devices I’ve purchased through Verizon and pay for insurance through them. The staff at this store doesn't even want to waste their time helping. Without looking at it, the tech and manager were able to diagnose it by telling me to go to Apple to have them fix it. The manager had no time to discuss because he was busy hanging out at the front door and chatting up non-customers and basically couldn’t be bothered with the customer. It's been pretty typical at this store.The conclusion I am forced to come up with, don't buy the device from Verizon and just buy from Apple. You can get a credit card from Apple that has zero interest and you pay the same price anyway and will get real customer service.
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August 2023 by Stephen Kamionek Jr
Tech was great
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June 2023 by Lucille P.
I went to the Verizon store to change my cell phone number. The young man who helped me was more interested in WHY I wanted to change my number then making sure that everything was working correctly and followed through the transaction carefully. As I stated above the technician wanted details of the reason why I wanted a new number. I told him that I had a stalker following me for some time and that he was becoming more graphic with his obscene pornographic messages. I took the technician to the website of the stalker and the technician said that the stalker was a catch, that I should be interested in him because he is wealthy. The technician over charged me for services that were not needed. He failed to complete his service and did not check if my cell phone was operating properly. I had to call Verizon when I arrived home to address MANY of the charges that was listed on the service statement. I had to call Verizon the next day to clean-up everything that the technician at the store started and the work that the online tech support could not to complete because of a 24 time-out on a procedure that troubled us. I WILL NEVER GO TO VERIZON LOCATED AT SHORT HILLS MALL!
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February 2023 by Henry Miller Jr
Greater by worker 2 workers working waited 1/2 hrs for other worker to finish while he does nothing time wasted practices ,unprofessional, disrespectful never come there again
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January 2023 by Lacey Rzeszowski
Told by someone claiming to be the store manager to go to T-Mobile if I wanted customer service or the ability to retain my long-time phone number when trying to change the form of paying the bill.
