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June 2023 by Coach Tim C.
total scam and they take your information to commit fraud. they should be investigated for mail fraud. reported to the us postal police. total illegal operation. fraudulent fraudulent fraudulent.
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February 2023 by Phyllis C.
So disappointed.....got an appointment quick enough with a promise that results would get to my doctor within a few days. Almost two weeks later I am in my doctor's office and the results are not there even though I called TopLab several times in advance to make sure they were providing the results to my doctor immediately to no avail. In my doctor's office, his nurse had to request them and then TopLab faxed pages where some of the results were not legible. My doctor called them and asked for an important specific result and they wouldn't give the doctor the information he requested over the phone.The dispensary is not very clean and the person taking blood laid the empty vials on a hand/arm of the chair which is touched by every person coming in and not a hygienic surface. When I mentioned it, the nurse said it is ok, it didn't fall on the floor.Find another lab for your bloodwork.....
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November 2022 by Osvaldo gonzalez
This is the place to come!!!The staff is overly friendly and helpful. Place is always clean and neat. You also get your results fast. What is there not to love about this place? GREATNESS!!!!
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October 2022 by Terri J
No waiting area… was told to either wait outside in the rain or sit in my car and basically guess when I was supposed to come back to the door. Realize mask mandate has been lifted; however, when doing any form of testing I feel a mask should still be required by the administering party. Breathing and talking over me as you administer a Covid nasal swab test is hardly sanitary. If Covid spores are still airborne how is this ok? The guy was pleasant but I wouldn’t recommend this place to anyone. Can’t believe Short Hills Surgical Center sends all of their patients there.
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October 2022 by Colleen Mazzara
We've had them for a few months now. Service is great. Results are accurate for drug testing and for our blood testing.
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September 2022 by Brian Mallia
Was traveling on business and had to get a rapid test for the Virus. An exception for an immediate appointment was made and results were faster than there commit time.They exceeded expectations and I was able to rebook a flight to get home to my family in time for holiday weekend!
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September 2022 by Shawn C C.
I had previously swtiched over labs due to customer service issues and pickup schedule. Top Lab has been more than accommodating. All my specimens have always been picked up on time and reports always seem to be accurate. Great service!
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September 2022 by Luz Restrepo
I went to Toplab in millburn, NJ for a Covid swab before my surgery. I was assisted by a nice gentleman named Jared. He was very professional when swabbing my nose. He said that I would have my results the same day. In about less than four hours I received my results via email. Easy to read and clear results. Thank you TOPLAB for giving my fast and reliable results!!!
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September 2022 by Maria Baez
I was having some issues with not getting results on time from my last lab and I had to switch to Toplab. They have fast toxicology results and their COO Melissa is always available to explain things to me.
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September 2022 by Scott M
We've been using this lab for some time now. Results are always accurate. Turnaround time has always been good even with weekends.
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August 2022 by Sahkeenah
Not sure why Summit Med/Short Hills Surgery Center prefers this place. Line was outside (I’m on crutches and needed a test for surgery), myself and another thought we had appointments because we were told to come to this specific location by our physicians. One person working, she opened another door to request help, help doesn’t come, but they continue with their profanity filled conversation within earshot of a patient while she helps me out and calls for the next person. I’ve had Covid test at much better places. ??♀️
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August 2022 by Ayari
Incredible customer service: Raven was the scheduled tech and she arrived on-time, was quick, and funny. Raven was able to take the sample in one take, drawing blood is usually hard and I was impressed with her skills on my family. Will be using them again.
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August 2022 by tammy kennedy
I’m not understanding why these reviews are low but it was a great experience for me. I filled out my paperwork, The tech Joseph was polite, gentle with the swabbing and I was in and out in less than 10 minutes. Would definitely go back if need be.
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August 2022 by Nina Giorgadze
Most worst experience ever……Me and family we went to this placeSaturday morning for pcr test, person who was working there, she said pcr test was going to be ready on time. We had 3 tickets booked next day 12:15Pm.I asked her to check to make sure . She went inside, asked someone and she told us: yes will be ready tonight as we have lab here…..There was my husband and daughter next to me. Today I spoke to supervisor and he said : we don’t guarantee results in 24hand when I said why she guaranteed thenAnd we missed the flight. He said noone can prove she said that. Can’t believe it.We did pcr in airport for $250 eachTotal $750 and booked next tickets.When I called and spoke supervisor he didn’t do anything, he said he understandsMy frustration.Don’t go this place!There is many places around you can go.When they give wrong information and afterThey don’t do anything.He also tried to stop me after 2,3 minutesI said I wanted to finish talk and he saidI was talking already 5 m,Very nice!I told him maybe he can at list listen me5 m and instead defending lab personTo say they since this problem and make sure they don’t give wrong information and if they do they must refund.Even in airport person who was helping with new booking asked me to ask them refundAs I needed pcr at 11:15 amThey even said they could wait till 12:00pmFor meUnfortunately this is how people work here.They don’t care.Make sure you don’t pay to themWhat you can’t use after….I May upload proofs laterAs Michael supervisor said I can’t file a claimThis is unbelievable
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March 2022 by LOC PHAM
Horrible experience. You called to obtain the information, the person on the phone was telling you one thing and when you get to the lab, the technician was telling you another story. Cannot rely on this lab if you need a PCR done on time for your surgery or travel. I will never take my business there ever again. This is a nightmare!!! With all travel restriction, shorten the PCR timeline to 48 hours; they do not understand the urgency; they promised you the result will be available within 24 hours; but when you call them, they said within 48 hours. By the time I get the result back; the ship has left. Please consider my comment and make decision before coming to this lab.
