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September 2024 by Jane
Yatti had the worst customer service attitude. Scanning from head to toe not willing to help out, one of the worst ive experienced
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July 2023 by Aribah Kazi’s World
Had a horrible experience. I will never come back here. The lady shanon I believe her name is have an attitude problem. Didn’t want to talk and help. When I asked a question she was very rude: I suggest never to that store
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May 2023 by angel martinez
Helpful crew
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January 2023 by Kaleena Koon
Shannon is the best ? go see my girl she'll get you in the right sparkle.
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October 2022 by Megha P
I like it..
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June 2022 by Debbie Gelb
Employee was very helpful.
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January 2022 by Erin Asher
A lovely store with eye catching beautiful items.
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October 2021 by Kate东华帝君
The owe me apologies. I bought a watch from here, when I go back home, one week later I open the box, it was no watch inside. and I go back to ask, they said no extra watch in store, I said " I hope you can check the cameras, if my fault I have to say sorry, but they said can't check the camera because not Emergency and 10 days later they call me let me go pick up a new watch. and I went there, they still not nice and rude ,let me feel is my fault,but when I come home to check the new watch they just gave me ,I saw my original box outside and inside have a ID number,with the new watch is the same ID. You guys know what I mean . They didn't give me the watch before, now they gave me back the watch is same ID number with my old box .! I am so disappointed in their stories! Swarovski in Short Hill mall !I buy I opened a watch a week after I got home. There was no watch inside, and they refused to admit it. I asked them to check the surveillance system, but they refused to let me check it. After more than ten days, they asked me to go back and pick up another new one. They always thought it was mine. Wrong. When I got the new one, I looked at the ID number on the watch. It was the same as the one on the empty box I gave me before, which proved that they had stolen it.
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August 2021 by Josephine
Very clean and well organized
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September 2020 by Lori Cortez-Billings
I don’t understand what happened with this company. They used to have quality pieces and great customer service. Was told when I return a piece of jewelry with a stone missing that I need the box that it came in. I can understand the receipt, but the box. Are you kidding me. I have bought several pieces of jewelry, for gifts and myself. The quality has declined and so has the customer service. Will not be buying from Swarovski again. I will spend a few more dollars and buy the real thing.
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September 2020 by Beth Ann Totillo
My experience with Customer Service started out well and went completely downhill fast! Never followed through on what they said and left with stones missing from my necklace! Will not buy another Swarovski piece of jewelry!
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August 2020 by Florence Ann Marra-Mazzella
I have been having an issue with a watch for almost two years now and can not get any help with it. Terrible customer service ! Very disappointed with this company !
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July 2020 by Celia Mcbean
I can’t thank Jamie, Dara and Nicky enough for such amazing and perfect / five-star shopping experiences. They were so caring, kind, patient, thoughtful and made me feel exceptionally welcomed in their Short Hills, NJ store. I am also truly happy and enjoying all my new fine jewelry - thanks to their expert advice and suggestions. I can’t wait to visit their store again!!! With All My Special Regards and Gratitude ❤️
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June 2020 by Annie Arruda
Bague de très mauvaise qualité. Achetée il y a à peine 1 ans et demi et elle déjà tout décolorer. Pour une bague de mariage, c'est ordinaire. Pas moyen d'avoir un retour du service à la clientèle.
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June 2020 by Jin Huang
Worst customer service. I have 2 refund cases CS0612068 and CS0611385 May 19 and never show up. Called 5 times (2 hours each time) and Emailed 4 times without response. Think again and again when you want to purchase something here. Very disappointed!
