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“The employees at this location are wonderful whenever I go in. Today I had a box I didn’t realize had to be shipped FedEx and they taped it up for me and put the label on for me without me even asking so I could take it over to FedEx. Thanks so much! I’ve been dealing with a lot of stress trying to return that particular item so that little gesture made my day a lot better.”
“I ran in right before closing, at around 6:28, was having trouble getting QR code for an Amazon return. The clerks were respectful, patient and helpful and kept the store open a few minutes late. They helped me find the QR code and package one of the packages correctly. Much better than other shipping service store clerks around town. Would definitely recommend. The appreciation just can't be put in words.”
“They have trained staff (Ricardo), bilingual and very friendly, they help you with packaging and provide all the options so that your shipment arrives according to your needs.
Very satisfied”
“Absolutely so easy to utilize services at this location. The Amazon return option is so easy, and love that you can do at your own pace. I love the convenience it brings to customers to easily pack their own returns, without the complexities of having to package returns. The UPS location in Dunellen, NJ is very clean, organized and their tech is modern and always working which I very much appreciate. The staff is always willing to help as well when needed. Thank you for running an organized and well-run location.”
“The Westfield UPS by far is the best ever! The employees are so helpful and nice! They helped me print a label that I couldn't get to work, with no hesitation or problem! They took the time to do something kind and that really makes a difference! I live in Cranford, and will never go back to the UPS there!”
“This UPS location is the absolute best. I've been coming here about two years now. The staff is always polite, professional and helpful. I live closer to another UPS store but I drive a little out of my way to this location because of their customer service. However, I had a recent experience (October 2024) with the manager's wife that surprised me. He and she are of Asian descent. The other two staff members were busy with other customers, but she wasn't. She kept glancing at me but would not assist me. A white gentleman walked up and she immediately serviced him. That really surprised me, but I guess it really should not have given people are people and will show you how they feel about you by their actions. I actually spoke to the manager about his wife's behaviour but he keep assuring me her actions weren't what I thought they were. He really didn't know what to say because he kept repeating himself and could not explain why she did what she did. lol Overall, this is a really good location. I just ignore the manager's wife when I see her...and him, too. lol”
“Sam is outstanding, she leads the Columbia Park Store #7020. Her level of service, friendliness, professionalism is amazing. She is able to provide great recommendations always aiming for me to have the best customer experience. I am a happy customer thanks to her. I have many UPS stores nearby, but I wait to do all my transactions there just because of her service. Thanks Sam, keep shining!”
“The staff here are above and beyond extremely nice, friendly, helpful, patient, always with a smile and no matter what or what time, they will always make you feel comfortable and welcomed!
Store itself is also always nice and clean with minimal wait time due to efficiency of the staff.
P.s. This is not just a one time thing., it is the same great custom service and experience every single time I come here and I come here a lot!
Joel”
“This UPS store location is top notch. I’ve never had a bad experience here. On a specific occasion Abdul went out of his way to help me with a unique issue, going above and beyond standard customer service. He followed up until it was resolved. Excellent UPS location. Highly recommend.”
“I am so grateful to this business for saving me in a real pinch at a very difficult time. They went above and beyond to help me. The kindness and compassion mentioned in the other comments is truly the hallmark of this establishment. It's hard these days to find a business that is genuinely helpful, honest, and caring -- but Montclair Shipping Plus is just that and more. The two workers who helped me were top notch -- extremely professional and also true human beings -- understanding, flexible, and compassionate. I will be forever touched and inspired by their humanity and grateful for their help.”
10:30AM - 3:30PM
4 S Orange Ave, South Orange
Mailbox Centers
“Phil helped me with Notarizing a letter and he got me in and out! I came in with my small children and I appreciate his patience and thoroughness! Come to this branch, for kind service! Thanks Phil!”
“I had a wonderful experience at the UPS store and wanted to share! The young lady was efficient in working through a line of customers and made my shipment easy and quick.I am sure it can be hard dealing with people being in a hurry especially after the holidays but she made my trip a delight.”
“10/10 service!! I usually only utilize this stores printing services but today I had a return. I honestly had no idea how to return an item to ASOS and the young man, Eduardo, walked me through it AND printed the label for me! Crisis averted!! ?”
10AM - 3PM
136 NJ-10, East Hanover
Mailbox Centers
“I had a wonderful experience with my customer service rep at the store. He was extremely helpful, polite, and an overall great employee who embodies the right values of UPS. Highly recommend this location!”
“My favorite post office . The staff is very friendly and always helpful. Everything is done clearly and quickly, no fuss . Love the place . I wish this office to prosper and the staff to be healthy and happy !”
“I always have an easy efficient experience when I go to this UPS location. The employees are always nice knowledgeable and helpful. Today Abdul saw me struggling with a very large package and came outside to help me bring it in. Additionally, as per usual, the service was quick and I was out the door in less than 5 min.”
“The young lady who notorized my documents today was amazing. She was patient and courteous and was so helpful. Very convenient location. Will definitely recommend this place and the customer service.”
“Exceptional customer service. I was returning Amazon item first time and doesn't know about customer packed logic. Team at the store make me aware of packing requirement for such items in minimal charge. I think I need to seal it with bag. Five stars to team as I am senior citizen and some time need guidance”
“Beatrice Beard helped me today. I brought in four large packages for work and she seamlessly helped me solved my shipping label issues and made the process as easy as possible for me. If I could give this employee 10 stars I would! She was so kind”
“Best USPS in the area. Only strange part is when the lot is full and the post office is empty. Maybe Dunkin Donuts customers parked there? Going to miss Glen. Happy Retirement to him!”
“UPS STORE- Hickory Shopping Center Chatham-I had my mother’s watch repaired there, Gil went above and beyond to get it fixed. I really appreciated it.. Great service and very reasonably priced.”
“I've wondered about the reviews for this UPS in Madison & I sense that the beginner/infrequent shippers seem to like the service [including me] & people who are apart of the older demographic also like the service.
Methinks (also!) that folks who are familiar with some other kind of shipping service (likely) a more convenient shipping service (perhaps?) mislike the service provided here. Juxtaposed to the service I received in Shanghai [China!] the shipping whatnot here is a joke, but juxtaposed to the service I received in France the service is fantastic.
I'll add positive or negative marks to this review depending if my newest ISSUE is resolved properly or if I receive quality advice or whatnot. My problem is that I lost my tracking number & an eBay customer is requesting their tracking number because the order is seemingly not arriving. I did ship two orders that day. It would be a bother if the packages were switched; albeit, at the time I checked the addresses for each product and they looked correct.”
“I just want to give a great big thank you to the young man who helped me out today. I was confused about canceling a return but he took the time to help me. I believe he told me his name is Kay. Thank you Kay for helping this Sr Citizen. You
made my day.”
“As an avid collector of jarred flatulence, I take great pride in my unique hobby. From the moment I first stumbled upon this peculiar passion, I've been on a quest to curate the finest collection of aged, crispy flasks filled with the most delightful stinky wind. With such a rare and treasured collection, finding a reliable partner to handle my deliveries is paramount. Enter The UPS Store.
From the very first package, The UPS Store has proven itself to be an indispensable ally in my flatulence collection journey. Each time I order a new addition to my collection, I rest easy knowing that The UPS Store has my back. Their team takes meticulous care in handling my delicate parcels, ensuring that every flask arrives in pristine condition—no cracks, no leaks, just perfectly preserved stinky wind.
The staff at The UPS Store have shown nothing but professionalism and discretion, understanding the unique nature of my deliveries without question or judgment. They greet me with a smile, and their swift service ensures that my precious parcels are secured safely in my mailbox until I can retrieve them.
Beyond the exceptional service, The UPS Store’s convenient hours and secure mailing options make it the ideal choice for a collector like me. Whether I’m receiving a rare vintage jar or a freshly bottled fumes, I know that my collection is in safe hands.
In conclusion, The UPS Store is more than just a mailing service; they’re a trusted partner in my flatulence collection odyssey. Their reliability, attention to detail, and understanding of my unique needs make them the go-to choice for anyone with valuable and delicate items to receive. I highly recommend them to fellow collectors and anyone in need of top-notch mailing services.”
“Nice lady at the front name Constance (Connie) is very polite and patient. She’s very knowledgeable about retail and is the passport agent there. She gives customers chances to correct paperwork instead of rejecting password appointments. I highly recommend her to help customers with anything. Customers come in are very disrespectful to the staff I have never seen her loose herself dealing with the public can be very challenging.”
“Andrew is the best. He works efficiently while maintaining a very calm manner. Always greets me with a smile and wishes that I have a good day. I know there are boxes throughout , but really ,this is a shipping location not a florist
Keep up the excellent work that you do. You are the only person that can multi-task the way that you do.”
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“I visited The UPS Store in Millburn, NJ on March 8th and was incredibly impressed by supervisor Nada's exceptional customer service. She was the only staff member there but managed to handle multiple customers efficiently, all while maintaining a positive and helpful demeanor. Even when a rush of customers came in, Nada stayed calm and composed, ensuring everyone received the best possible service. I overheard several other customers praising her as well. Nada is a true example of excellent customer service and leadership. People like her deserve recognition. I'll definitely be back to this UPS Store.”