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May 2024 by Jeff Mourao
Great experience, great customer service
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March 2024 by Taly
Jessica was helping me with my purchase and her fashion advice helped me choose the perfect item. I will most definitely be back for her help.
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January 2024 by John Smith
One of the worst customer service I've experienced. Jeff was not helpful at all and made us feel rushed and not appreciated.
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January 2024 by Sterling Optical
I’ve been a customer of this store for many years but now I’m done with them and Gucci in General. The worst customer service I have ever experienced in the high end store.I’ve been calling them for 2 weeks, several times a day regarding an issue that I have and every time they assure me that someone will get back to me shortly. The sales representative gave us her cell # ( provided by their store) so we have direct contact with her but she does not reply to any texts or calls for 2 weeks as well. Every time I call I speak to corporate answering service who apologies and tells me that they are in contact with the manager and they will call me shortly but I guess that’s not going to happen. I called twice today and told them that this is the last worming before I post my review and just return my purchase and again I was assured that the manager will be contacting me immediately.Never did. I’m done with Gucci
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January 2024 by Chris Edwards
Prompt friendly personable service
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December 2023 by Sagar Garg
One of the worst customer service I've experienced. Jeff was not helpful at all and made us feel rushed and not appreciated.
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December 2023 by Matthew F.
Worst Customer Service I've ever experienced on three separate occasions. If I could leave zero stars, I would.
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December 2023 by Youssef Hassan
Thomas is the best sales associate I have ever worked with. He has very good taste which helped me pick the scarf I gifted a friend. He is very patient and very helpful, ask for Thomas!
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October 2023 by Juan Manuel Yaso Villa
Everything was very elegant, I like high-prestige ladies but they were very covered up :(
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September 2023 by Rasha Mosaad
Worst customer service ever! I left a pair of Gucci sunglasses to be repaired. The guy took it after he verified the model and authenticity. Three weeks later I called because I did not hear from them and they told me that they don’t have the parts needed to repair it, they did not offer to replace or issue a refund. Whoever answered the phone was very arrogant and told me if you are going to escalate the problem you will still get the same answer! So if Gucci does not have a s decent after sale service, who would! This will be my last purchase of any Gucci product! Unless you want to throw hundreds of dollars down the drain!
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August 2023 by iLoveThoseVids
Absolute worst Gucci store I’ve ever been to. The staff is not educated on their processes. The employee named Kristin is very rude as well.
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August 2023 by Robert Buckalew
Salesperson Taylor was great! Very knowledgeable and helpful. She is the only Salesperson I use,
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August 2023 by Birong Liu
Nice service
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August 2023 by Chelley O.
The staff focus on their customers needs ! Love it !
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August 2023 by Anderson Fils
Brittiny was amazing!
