-
September 2024 by Sandra Rodriguez
Everyone was so helpful, great experience.
-
February 2024 by Lauren Downey
The vet was very nice and was able to give the vaccines fast. I just wish that they didn’t have it right in the middle of the store. I was afraid one of my cats would get loose. I’d rather it was back in the enclosed room.
-
November 2023 by Lola C.
Store is always dirty and the manager always has an attitude. She is so rude to the employees too. Wish I could give no stars. Better management equals better staff involvement. You speak to your employees in the ways I've seen I'm surprised everyone hasn't quit.
-
November 2023 by Leslie G.
My sister and I absolutely love coming to this Petco in Dingmans Ferry. They have the most beautiful fish, both saltwater and freshwater. The staff in the fish section are incredibly knowledgeable, helpful, and ensure perfect water conditions for the fish. Whenever we visit, we're always delighted to see Jason working. Not only does he thoroughly answer our questions, but he's also polite and friendly. My sister personally only buys her saltwater fish from him. Tonight, Jason had Sam with him, who is sweet, genuine, and equally knowledgeable. They both provide exceptional customer service, creating an inviting and friendly atmosphere.
-
August 2023 by Barbara Alice
No issues
-
October 2022 by Alyssa Pasqualini
Poor service.
-
November 2021 by B P.
I booked a dog grooming appointment 3 weeks in advance to ensure a cut before the holidays and when I arrived the staff said she had to check if she can groom my dog because she is 17 years old. After 10 minutes of waiting, the supervisor comes with the staff to refuse to cut my dog's hair because she paces and they don't want her bumping into the kennel walls while she's waiting for a haircut. If there's a "old age"policy at Petco that warrants the staff to check with the supervisor, then they should have asked me my dog's age when I was booking the appointment or anytime during the 3 weeks I have been waiting. They could have also asked me one of the 5x they called to check if I had proof of updated rabies shot. The staff had no consideration for my time. It took me 40 mins round trip to get to the appointment and I am now unable to secure another appointment the holidays. Beyond frustrating!!
-
August 2021 by Richard H.
So this is a mixed review because this Petco has different departments. I will start with the good then move on to the bad. We have been going to this Petco for the past 2 years we got our puppy earlier this year. We took him here for his pet training if I could give the training a rating it would be 5 out of 5 stars. Dave was wonderful. We buy plenty of items here great selections. Where the score dropped for me was with the grooming if I could give it 0 stars I would. We took our puppy to the groomer and with our previous groomer having canceled prior to our puppy getting neutered his hair was longer and he ended up with some knots. We brought him here and they did mention that they may have to go short. When we got the call to pick up our puppy saying he was ready to our shock they had shaved everything. He's a NewfyPoo his hair makes him look so cute he's very friendly and playful. At least a call to let us know they were gonna shave everything and explaining that it was the only option I would understand. My daughter was almost in tears and my wife was so sad. Our puppy who always looks like he's smiling looked sad. I have to say that I will never bring our boy back for grooming due to this experience. As mentioned everything else in the store was 5 out 5 stars but the grooming gets a fail on our part.
-
August 2021 by Angel L
Very disappointed in the services provided.I took my puppy for a haircut and was told that his hair was matted and he need to be cut really low. When I picked him up he was very jumpy and nervous. They told me this was normal due to the face that his hair was cut low. When I got him home I realized that he had bad cuts on both ears. So bad that he was jumpy anytime we tried to touch him anywhere near his head. I took him to the vet and they confirmed that he was badly cut on both ears. They also took out a lot of hair from the inside of both his ears. The doctor said they should of cleaned that out when they groomed him as well. I was very upset and called Petco to speak with the manager. When I did he asked me if I had other animals or pets. I do not. I explained to him what happened and he said if you bring him in we can reimburse you for the cut. That’s not the point. They injured my dog (on both ears) and said nothing when I picked him up. My dog was traumatized and is still a little jumpy when we touch his ears. This was over a month ago. I will never trust them with my dog again. Very unprofessional
-
September 2020 by Janae Metz
I will never again shop in this store after a employee just refused to sell me a robo dwarf hamster, because I wouldn't buy the $105 multi level cage, when I had one of the other cages exactly the same as the one they sell on their shelves. Which led to my daughter crying hysterically.
-
May 2020 by Keshia G.
I really can't say enough good things about my experience at the Petco in Middletown. I have 2 cats, the older one is 9 and the new one is 18 months. The staff have recommended the best foods for each of them and suggested fun toys and play things. Both cats are eating healthy and get good check ups at the vet. I really appreciate all the advice and help I've received from the staff. They have been terrific during the coved-19 Lockdown precautions.
-
February 2020 by Sarah R.
We were just there today picking up a few things for our animals. The girl that rang us up was so high on heroin it was sad. She could barley do her job. The rest of the staff were great in helping us find what we needed. They really need to screen employees better!
-
September 2019 by Paula F.
Veronica is very good with my dog Meve. Meve is Australian shepard mix with flat coat retriever and border collie, she is a handful ,as she has a double coat of hair, as well as being 90 lbs. Veronica tells me ,she is perfect with her. no issues. M eve loves the girls at the store. looks forward to our visits twice a week.
-
August 2019 by Kathleen R.
We took my husky poodle to petco middletown last weekend for the 2nd time. She is almost 5 years old and gets groomed every 2 months or so, without issue. Everyone says She is the friendliest dog ever. Well, I get a very condescending call from the grooming manager telling me I need to get my dog and finish her grooming else where because she is about to "viciously attack" her if she keeps grooming. My husband gets her and brings her home, to find CUTS everywhere. Her legs, ears, and body. I am appalled about how someone could treat an animal so poorly and then blame the poor animal. Never again will we go there.
-
February 2019 by Justinn H.
My wife and I were in there yesterday for dog training (our trainer Mandy there is phenomenal), however we had an encounter with an associate which makes us never want to do business with this store again. After training, we were walking our dog our the store and an associate (I believe her name was Dee, she was short with black hair and glasses) came up to us asking about her. After a minute of chatting, our dog received a weird vibe from her and started growling and barking at her. As my wife walked our dog away from situation, the associate asked us where we adopted her from. After i informed her we rescued her from MCSPCA, she quickly told us that this dog may not be right for us and that we may need to consider returning her back to the shelter. She also then started to say that if that behavior continues, we will second guess ourselves as dog owners and may be in over our head. She also started telling us stories of conditions in dogs that ours may have, meanwhile our vet can confirm she is perfectly healthy. My wife and I were extremely taken aback and shocked at this behavior. It was unprofessional and rude, especially since she is an employee at a pet store. There are very few reasons that you should actually return a dog, and just because she growled and barked at the associate, does not constitute any of those reasons. Petco in Middletown will no longer receive our business once the training is done. UPDATE: The associate who we interacted with was a Blue Buffalo Representative and the manager at Petco was extremely apologetic and assured that her and her main boss will take care of the situation.
