CVS, a prominent pharmacy and retail chain, has received a mix of reviews from its customers. The photo clerk was praised for their kind and helpful attitude, especially in handling an urgent order for a funeral. Customers appreciated the amazing customer service and the caring nature of the staff. However, the pharmacy service has received some criticism. Customers have experienced issues with incorrect medication dispensing, long wait times, and poor communication from the pharmacy team. Despite the pharmacy team's efforts, some customers felt their concerns were not adequately addressed, and they expressed concerns about the potential risks to their health and safety. The CVS app has been highlighted as a positive feature, allowing customers to conveniently manage their shopping and prescription needs. The app's features, such as online ordering, coupon application, and free delivery, have made the shopping experience more seamless for some customers. While the store itself has been described as helpful, the pharmacy appears to be the main area of concern. Customers have noted the pharmacy's long lines and limited staff, which they understand is a challenge faced by many medical facilities during these times. The store's lack of a drive-through pharmacy option has also been mentioned as a potential drawback for some customers. Overall, CVS seems to provide a mixed experience, with the store's staff generally praised for their helpfulness, while the pharmacy service has room for improvement in terms of accuracy, communication, and wait times.
The shelves were pretty empty and the products there were covered in dust. The employee at the front register did not acknowledge me or offer to ring me up, so I did self scan. The tag made the alarm go off as I left, no reaction at all from the employee.
July 2024
Photo clerk was very kind and helpful!! Urgent order for a funeral and she was understanding and able to print the picture out within only a couple minutes. Amazing customer service! Kind and caring people
September 2023
This CVS has limited UPS service inside at the counter. If you need to return an item with your vendor's label, you will have to go to the UPS store in Dunellen
