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February 2024 by ninerfife Productions
Absolutely the worst company I’ve ever dealt with. They sent a damaged item, I sent it back, and now they’re lying saying anything they can to avoid having to give a refund. Time to get the US Federal Trade Commission and BBB involved.
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February 2024 by Balasubramaniam sivasamban
Excellent ambiance, friendly staff and a great warehouse.I wish you All the best.
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December 2023 by Francesco Rende
Called to ask a question about delivery times to confirm luggage would arrive in time for a birthday present. Was directed by Brittney to find the sku on the Amazon site. She clearly was frustrated by how long i was taking and hung up on me. She did not get disconnected because it was the clear sound of plastic hitting plastic as the phone hangs up. lol. It doesn’t cost anything to be kind and be patient. I bought the suitcase somewhere else because i can’t imagine what their customer service is like when there is an actual problem.
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December 2023 by Patricia Quan
Really awful service. Cannot recommend for anything.
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November 2023 by Robert Jensen
Purchased two identical Samsonite 3 piece luggage sets except in two different colors through Amazon that arrived last Thursday. Noted that one box felt significantly lighter than the other box. Then. discovered that the gray set was missing the two smaller suitcase. Paid for a three piece set but received only the 28 inch suitcase in charcoal. Then discovered two different product labels on the original Samsonite box one showing a three piece charcoal set and the other showing just a 28" charcoal suitcase. Whatever the reason is for the different labels on the Samsonite box, it would be much appreciated that the proper item would have been shipped.
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October 2023 by Shari Shambaugh
Was frustrated with delivery problems (empty box and then lost in the mail). I reached out via Amazon vendor chat and realized that the problem with shipping is the responsibility, in this case, of Amazon. So changed my rating from 1 to 3 stars.
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September 2023 by Darren A. Pennerman Sr.
The Best Quality for your money
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July 2023 by Tight Grafix
3 docks but last 2 were the only available docks. There’s a round about you may be overnight park somehow but tight space. Open at 9am but they receive before 9am. Good people.
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October 2022 by Baz H.
Wish I would have checked Yelp first. I paid a 35% markup for fast delivery, through Amazon. Kept checking the delivery status two days later and it had not shipped. I finally reached out to the company which quickly proceeded to message me on Amazon about an "inventory glitch" that offered me a product they did not have in stock. Shady af. Only reason I'm giving 2 stars instead of negative 40 is because the product looks cool. Too bad I can't actually use it.
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September 2022 by Grif J.
I had a similar issue when I placed my order from Portmanos, I received a notice and tracking number with an estimated delivery date. I tracked my suitcase through the link every couple of days, and watched the progress across the country. I did receive 3 to 4 emails from Portmanos stating there may be a problem with my order, in the color I had selected. I used the tracking link and a live text issue dialog to resolve issues. It said my order was on it's way, and gave a firm date. I was optimistic, until the tracker told me me suitcase was delivered to "Lockers", at a city about 40 miles away. My account had been charged, and I had no way to retrieve my suitcase. No physical address or phone was given, but my order had been delivered. My only recourse was to ask for a refund because I did not receive my order. Yet it did go somewhere? I found out later that same day, that the price had gone up $30 on the same item I had ordered through Amazon. I got the refund, but no explanation for this weird tracking, email messages and wrong delivery address, which had no link to me. I would just beware of how they do business, and I will no use them again, because of this weird experience. I have no issues with American Tourister luggage. I was hoping for an apology or explanation, but none came to me, thus my review.
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September 2022 by Michael McNeil
Accepted an Amazon order for an item which - they later said - they did not have. Tried to ask me to wait and/or accept a different item.
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May 2022 by DJ Borcalli
So mad that you delivered my luggage to the wrong address! I need it in 4 days!Update: They said the wrong tracking number was placed on item from my Amazon order. I see there are a few reviews with a similar complaint. Whosever is shipping your orders needs to do better.
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February 2022 by Deenah Zahara Kogan
As someone that does a lot of online shopping, I don’t ordinarily leave too many reviews unless the experience is particularly good or bad—this one was the former. I had a trip planned with my family and the wheel of my suitcase was not working just days before my trip. Given that mail has been a bit unpredictable lately and I didn’t have time to run out and go shopping, and the better price I found online on luggage from portmantos, I called their customer service for help. Customer service was really patient (despite a crying baby in the background) and knowledgeable about the product. They helped me place the order and assured me I would receive it on time. The luggage came as expected, and feels and looks like good quality, is a unique color (great for identifying luggage) and I love that the wheels of the luggage are multi-directional, an upgrade from my previous luggage. In addition to my experience, I love that portmantos carries quality luggage that you can’t necessarily find in ordinary department stores (I got Bric luggage—an Italian luggage company). I would definitely recommend this place for their quality and customer service.
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January 2022 by g zuniga
Bought a Travel Pro bag that I'd been looking at during a black Friday sale at a good price. Was a little concerned about trying a new business. But everything went well. Received my bag safely and promptly.
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December 2021 by Rebecca T.
I ordered a Travel Pro suitcase during a black Friday sale. It was something that I had been looking at and found it at a great price at this site. I was reluctant to try a business that was new to me, but I received the bag safely and promptly.
