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June 2024 by susan morgan
Just purchased a new washer at Lakes Appliance in Medford where I received excellent customer service and fair pricing. My last washer purchased there was from 20 years ago , so I trust their suggestions and recommendations. I highly recommend them
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June 2024 by Renee Lieb
We purchased four appliances from Lakes Appliance in Medford. We highly recommend them. Omar was our sales rep and he made everything from start to finish so simple and easy. He gave us the information we needed and didn't overwhelm us. Straight forward and knowledgeable and we love our new appliances. Submitting our claim for our rebate was simple too. Would definitely shop here again.
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May 2024 by Marty Lawler
Since we bought all our kitchen appliances from Original Lakes it was easy to look at them again for an updated Weber Genesis grill. We worked with Omar and he delivered on customer service, pricing and delivery per our needs. Customer service lives in Medford.
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April 2024 by Keith Brooks
First off, thank you so much, truly appreciate you helping to resolve my dishwasher issue today. I called and left a message to schedule a visit and resolve a drainage issue. I got a call back in well under an hour and while talking through the issue, she offered a few suggestions and explained the possible issues. It was a five minute zero dollar fix...saved me doing Easter dishes by hand. Thank you again, I truly appreciate the advice/help!!
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April 2024 by Branden Harris
I can't express how thrilled I am with the service I received from Lakes, along with the price they sold me a washer and dryer for. The sales representative, Omar, provided me with enough information on all the appliances for me to make an educated decision on which ones to go with. He sold me the washer and dryer that I needed within my budget. I'll be back for all my kitchen appliances! Thanks!
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April 2024 by Dan Stevens
Pat was awesome! I purchased a lowered end washer and then decided to go with a better brand with a longer warranty and Pat was able to facilitate everything for us with no hassle, he wasn't a typical salesman,,no pressure, no gimmicks a true gentleman, thanks Patrick
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March 2024 by Diane Steinberg
Perfect and Beyond - Just purchased a Refrigerator at the Original Lakes Appliance & TV in Medford - Excellence from the moment I called to ask questions, to the next day when we ordered the Fridge, to the Excellent Delivery, and the Fast Response 15 minutes later when I thought the door was broken, to finding out a jar of pickles was hitting a certain spot on the door. *****Excellence in every aspect*****Thank you to all, and to Charlie who spent time with me on the phone answering all my questions.
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February 2024 by Kathie Alpert
Courteous, efficient answered any questions. Easiest appliance purchase ever.
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February 2024 by frank pennisi
Wow most professional install of my washer and dryer they carried my old machines out and new ones in never touching my floor what a great experience from showroom to installation highly recommended
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October 2023 by Pat S
Short back story, me and my family were displaced from a house fire. We were recommended to Lakes Appliance through our contractor. The manager Scott sat down with us and took the time out to see what we needed and what we wanted. After making our selections he was able to give us everything cheaper than what major department stores were offering for the appliances. On the day of delivery the guys were on time and carried everything inside the house for our contractor to install. Once our power was restored to the property our dryer wasn’t powering on but without hesitation the manager Scott setup a replacement delivery for the dryer. On the day of the 2nd delivery the guys were on time and swapped out the inoperable dryer with the new one. They really went above and beyond what they were responsible for by stacking our drying, reconnecting the brackets and the gas and vent. If ever you are in the need for new appliances i would 100% recommend Lakes Appliance! Thank you!
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August 2023 by Mary K
Like shopping local. ******* was a very good salesman. Appreciated his input. Delivery was quick, courteous delivery personnel. Lakes Appliances is terrific.
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August 2023 by Debra Schooley
Refrigerator died and look for bottom freezer since I have mobility issues. Found this store online. Left msg for text and heard from Patrick next am. He was great. He found one in my price range that fit my kitchen. Also got delivered in few days tomorrow. Hope all g es well.
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August 2023 by Ann Griffith
Excellent service! Purchase/order process couldn’t haven’t been easier or more convenient. Very professional service - from sales through installation! Will definitely be a return customer.
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July 2023 by Anna Marie C.
Where do I begin with this debacle? Purchased a washer and dryer totaling over $3100.00. First I was deceived that there were no discounts for the brand I purchased.....not true, nor were they the only appliance store around to offer this brand! I left message for the salesperson on the day of delivery and never heard from him and was told his co worker never gave him "the message". Called customer service to set up appointment to address my concerns. Dealt with a snippy person, at best. Service person came out and took photos of my concerns, included a chip on dryer and well as an uneven washer lid. I was told to continue to use the washer and they would get back to me. The gentleman even took photos. fat forward two weeks and I call costumer service , and once again greeted with "attitude" and asked what was I waiting for a call back for?????? I was floored! I wanted a return call for the status of my issues. The answer I received was, the washer works so whats the issue. After numerous calls were place, I asked for the manager. He was suppose to call me back on a Monday, and I called him at 4:50 pm and asked why he didn't call. He was "on vacation" and didn't get to his call backs yet. I told him I wanted to return the appliances, and he said fine and set up an appointment for the return that Friday by 4:00 pm, and they finally showed up at 4:45. I was told they would issue a credit to my Visa. Well it is over eight days, and upon calling the store two days ago, I was informed the refund is out of their hands, and it was turned in!!!!!!! INCORRECT and a blatant lie as I have contacted my credit card company and there is NO pending refund from Lakes Appliance....anywhere! My bank is working with me to obtain my refund as I now have charges for a new washer/dryer set from a local appliance store on my Visa card! BUYER BEWARE AND STAY AWAY FROM LAKES APPLIANCESPS I have heard from other dissatisfied customers, but thought I'd give them a chance!
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June 2023 by Nancy V
Lakes Appliance is hands down the BEST store for your appliances!!! Honest staff and quick delivery and set up. Stop dealing with the box stores as they are a waste of time and money. Our salesman ********************************* in ******* is the man to see!!! He was helpful and so courteous!!
