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“Went to return an online order today. Brenda, the sales associate, commented on the nice color of the shoes. I told her I really liked the shoes too but the sale price was still too high (buyer's remorse), so I decided to return them.
Normally, a sale associate will do just what you ask & you go on your way. Well, Brenda went beyond what was expected. She mentioned that the shoes had a better sales price today. I was so appreciative. She did a return & I bought the shoes at the NEW SALES price... Total blessing.”
“I went to this location to purchase clothes for my grandchildren. Brought the wrong size returned the next day to get the correct size. No problem. Also I must compliment on the women restroom being amazing clean kudos to Old Navy . Keep up the great work.”
“My 8 yr old grandson loves this store.☆ they had a big selection of sneakers for him to choose from. Expensive ..but we ended up getting 2 pairs on sale.
The sales girl was very good and must of given him 15 pairs to try on . He may be young.. but Definitely knows what is in and what he likes! Too bad he will outgrow them on a few months ! ?”
“I love this store they have a great selection of clues for women and teens very up-to-date the only thing I don't like is every place in the mall and everywhere else only has one worker but otherwise it's a great place to find a holiday outfit or something for work or play highly recommend”
“I came here the other day and the young girl working there named Kaznie was very attentive and helpful. I was shopping for my nephew and she was very educated helped me find the perfect gift. Wish more people were as helpful in retail as she was.”
“Determined staff, always willing to help costumers in need, and overall great service. One of the few stores still worth visiting the mall for. Very clean environment compared to other local forever 21s. All around very good clothes in stock as well. No complaints.”
“I stopped in today with my teenage niece, the young woman (Jessica) who was working seemed to be by herself but was able to manage the busy store on her own. She was very polite and made sure our purchases were discounted properly prior to us paying. We left the store extremely happy because we got a few great deals!”
“I'm very abnormally shaped, so finding a suit for me is challenging. While I didn't find one that fits, despite being overwhelmingly busy, the lovely lady found time to try her best to find me a jacket. I really appreciated her efforts. She even went and tried to see if there was anything in the back for me. She went above and beyond.”
“Linda (mens cologne dept)gave the best customer service ever! I was in & out with exactly what I was looking for! Thank you Linda for making my holiday shopping a pleasant experience!!”
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“Brian at the Mays Landing store is a pleasure to work with, and I return each and every time hoping he's on that day. Friendly, personable and very good at his job. Thank you Brian for your service .Daren P”