Big Lots offers a friendly shopping experience with helpful staff and a clean, organized store. Customers appreciate the fast service and the ability to find unique items that are often hard to locate elsewhere, making each visit feel like an adventure. While some shoppers have noted discrepancies regarding discounts advertised online, many enjoy the consistent sales, like 20% off every item. Overall, customers have reported good experiences, finding exactly what they need at great prices, often complemented by courteous cashiers and floor staff.