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December 2025 by Malika Ruff
My experience at Soma was top tier customer service! I was offered a friendly greeting when I walked into the store. I was then helped by Denise who immediately offered me a fitting and a dressing room. She was very attentive, helping me to pick out different styles, then helping me to try them on. She gave me great advice about how my bras should fit and what I need to do to properly maintain them. Even as I was being assisted at checkout by Verlinda, the three associates there including Denise, took the time to help me pick out each item that I needed in order to get the sale deals! I really enjoyed myself and plan to return again in the future.
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July 2025 by Shirley Lynch
Have recommended to niece and her sister
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March 2025 by Debbie Anne
Great staff always willing to help and keep helping until you are completely comfortable with the looked feel of the products here.
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October 2024 by Karen B
Associates were somewhat helpful, but a bit condescending. Will be shopping at another store location going forward.
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July 2024 by Meg Helf
The women closing tonight were incredibly rude and unhelpful. My mom and I had never been to the store before but I had looked online. They didn’t acknowledge us as we walked in (there were 3 workers and only one other customer). I asked if they had a particular style and the one woman said “if we had it, it would be in the store” without describing where it might be IN the store like I had asked. We left without buying anything because of their rudeness, despite liking some of the styles.
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April 2024 by Tara Ralston
This is the first time I’ve ever been into a Soma, and after having children I knew that I needed to be sized. Linda helped me immediately, measured me to get the correct size and gave me a few options. She was not pushy and I felt completely comfortable with her. At the register Sarah rang me up (according to the receipt, I didn’t get her name in store) and I had an equally great experience there and immediately signed up for rewards. I will soon be back to update the rest of my underwear and pajamas and look forward to seeing the ladies again.
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November 2023 by Giana Molletta
Poor customer service. Cherry hill location has better service
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September 2023 by Judy S.
When I called the store to ask if I needed an appointment for a bra fitting. I was told I wouldn't need one during the week, but to allow at least 40 minutes for the fitting. I went to the store 2 days later. The person who was doing my fitting measured me and told me my size. I went to the dressing room. She brought me in 4 different styles and left. I barely saw her for 10 minutes. Three of the bras didn't fit well. The fourth did and I bought it and ordered two more. However, after wearing the bra one time I realized that the bra rolled up on the bottom and the straps slid off my shoulders. Thankfully, the store let me return all 3.
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June 2023 by Melanie Judge
the customer service in the store is impeccable. sarah, one of the managers, was so incredibly helpful and pleasant to work with. i hadn’t been bra shopping in a while and she paid careful attention to what i was looking for and what would style would look best. would definitely recommend.
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June 2023 by Monika Crockrell
This place has a variety of sleepwear loungewear activewear swimwear and a huge variety of bras in so many styles. You can also get bra fittings at this place.
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February 2023 by Beverly D F.
My experience today was the worst since shopping with Soma a few years ago. A young lady, Ariel, was awesome in helping me with a few exchanges for size. I had purchase a few things online and they were all a bit large so I needed a smaller size. I had no problem when I came in a few days before. Later, the last few pieces had come in, so I went to exhange them as well but tried them on thinking they would fit. I was met with a manager, Sarah, with a horrible demander. I even said, "are you having a bad day?" She would not exchange the items because the tickets, which were in the bag, were off the items. I explained that took them off prior to trying them on but they are too large. She was horrible in your treatment of me as valuable customer. It was not just the problem, she had no empathy and more no attempt to problem solve. She was content leaving me a dissatisfied customer. I went outside and made a call to Customer Service, a number she denied existed when I asked for it. It lady on the line, immediately apologized and handled everything with no problem. I will never go to that store again.
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February 2023 by Sharon Xiao
This was my very first time at Soma, I really appreciated how it was not as flashy as other lingerie places. Shelby was super sweet, patient, and helpful. She got my sizing and gave me a bunch of different styles to try out and checked up on me to make sure I was doing alright and if I needed anything. She definitely made my first Soma experience wonderful! Definitely will be coming back!
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November 2022 by Nancy O'Leary
Always friendly and helpful.
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October 2022 by Corinne Bishop
Great bras and they take the time to make sure you're getting a perfect fit. It's expensive, but maybe worth it. I wish they had more natural fibers. Shelby was amazing.
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July 2022 by Donna Vollmer
I was at the store last week and your associate Sarah was so helpful and so nice. She ordered me something I needed to wear with my gown for my daughters upcoming wedding and because they didn’t have the size in the store and just to be safe she ordered me two sizes and they came to my home within 48 hours and I brought them both in along with my gown and she sized me perfect. Thanks so much SARAH
