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February 2024 by Megan Faltenbacher
I'll never order anything from DSW ever again. I ordered snow boots back on January 18th and a month passed and I didn't receive any updates. My order just said in progress. I emailed customer service and they got back to me right away. They said that the boots were delivered to the store back on January 24th but no one updated the order so I didn't receive a notification. Since a week passed and I didn't pick them up they sent them back to the warehouse and cancelled the order. They acted like it was my fault I didn't pick them up but it's not my fault someone didn't do their job and update the order or contact me. They said they would issue me a refund and give me $10 off my next order and instead they just removed the charge from my account altogether.
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February 2024 by Lucie Vogel
Abby was extremely kind and helpful!❤️
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February 2024 by Peaches
No...I won't spend $80 for shoes!
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February 2024 by John Eiche
Staff was friendly and helpful, and I was able to get what I came in for. But, this store looks like it was hit by a tornado, and quite frankly it has looked this way for years. The fact that the merchandise looks so poorly organized almost made me question whether or not some of the shoes I saw had been returned and placed back on the shelf.
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January 2024 by Chris Brittingham
Had a 10 dollar bonus card I got for Christmas. Was hoping to use it for my Cat boots purchase. Very expensive. Cashier wouldn’t activate it as it “doesn’t start until 12.31” in Another two days. Absolute disgrace. Do not shop here. They will not do anything for you!
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December 2023 by Codi Ko
The woman at the register talked our ear off and the store itself is unsightly
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November 2023 by Heather Milloy
This is my favorite DSW. The customer service is outstanding, the selection of shoes is excellent, and I always have a positive experience.
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October 2023 by Gulmira Zhandauova
Convenient store. You can find any type of shoes, but no guarantee that you can find right size ? and shelves a little messy… However, highly recommend this place ?
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October 2023 by nickid43 z
I have been to many different DSW stores and this one is the best yet. Huge selection, clean store
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October 2023 by Roland Farmer
WHEN CUSTOMER SERVICE LEAVES ME ON HOLD... I POST BAD REVIEWS FOR EVERY STORE I CAN FIND SO THEY AREN'T COMPLETELY WASTING MY TIMEStay away from these lying sneaky criminals. I returned a pair of shoes on Saturday October 14th 2023... They said they would email me a receipt. Didn't feel right too me and its my fault for believing these crooks. When I didn't receive the receipt I called to see what happened. They said oh yes we see it in the system, you should receive the receipt shortly. So Monday I called into customer service... They said they see it in the system give it 3 to 5 days to process. Well today is Wednesday the 18th, they charged my card a payment for the shoes that I have returned because the return has not been completed in the system. So I call again. They say again... The return was partially completed... Let me complete it and you will receive a receipt shortly. 5 hours later and now I'm on the phone again with customer service. So they have my shoes and my money... CUSTOMER SERVICE IS TERRIBLE, THEY HAVE NO RESPECT FOR YOUR TIME... I WOULD BUY A PAIR OF SHOES FROM THESE PEOPLE IF THEY CAME STRAIGHT OFF OF MICHAEL JORDANS FEET
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October 2023 by Fanny Price
Ten times better than the one in Cherry Hill. This is the DSW I remember- tons of stock - choices - clearance and sale aisles - all tidy. I’ll be shopping here from now on.
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October 2023 by Karina Pursell
A couple weeks ago during the week, I was in the store and was looking for a pair of shoes when I brought an empty box to an employee and said hey I think someone took these. He just told me to put the box back. I will say they have pretty good sticker sales in the back!
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September 2023 by Dreadnought Is Cool
I worked at this place for a year and I have to say that although they have a lot of shoes, some of the shoes are there all the time (Usually athletic and men's dress). That's not a bad thing. I've bought the same shoe twice about a year apart because I loved them so much. The woman's sandals/boots and the women's dress change often and are cycled with the seasons. I don't know a whole lot about shoes outside what I had to know, but the shoes they sell are fairly priced, if not better. The VIP program allows for people to get rewards and coupons, which allows for even lower prices. The one thing I should tell people is that if you find a coupon that you got a while ago, check the fine print before you go into the store. The first sentence on the fine print shoes the valid through date. I've had plenty of customers come in because they had a coupon, only to find that it was expired. All in all, DSW is a pretty good store if you are in the need for shoes, or just desire nice shoes for a good price.
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September 2023 by Jack Sklar
Recently got a new pair of shoes here. The didn’t give us the 25% discount that they said they had online, so we had to go back and get the price adjusted. Then, we figured four the shoes were cheaper on Amazon, so we just returned the shoes.
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July 2023 by Ashish Gupta
Good shoes . Affordable. The shop seems to be under construction 90% of the time . I wonder why. But people are helpful and products choice is ample
