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March 2024 by Deidre Hawkins
I brought my 2023 Genesis G70 to Burns Collision for a rear bumper repair due to an accident. I chose Burns Collision because they "claimed" they were affiliated with Genesis Cherry Hill. I was expecting my vehicle to be in their care for at minimum a week. I dropped my vehicle off on 2/12 and was contacted on 2/13 that my vehicle was ready. I was VERY impressed! I arrived to pick up my vehicle and Josh (very nice gentleman) walked me to my vehicle's rear bumper and showed me the repair. I was satisfied with the repair, checked out and started on my way home. As I made my way home I noticed a white film was on all 4 of the inside of my windows. I didn't think much of it and wiped off the drivers window with a soft towel I keep in my car for my windows. I have had my car for just about a year at this point and my windows have been tinted for less than a year. As I am making my way home, I noticed that there are very small scratches on my tint on the drivers side window in a wiping pattern. I live 45 minutes from the shop and by this time knew the shop would be closed and decided to call the next day. In short, I drove back to the shop 2xs for Josh to take a look at the damage to my tint (he wiped this substance off the other 3 windows) and for the manager John M to take a look. Of course, the manager, claims he did see anything and doesn't see what the problem is. Josh explained to his manager that he indeed can see the scratches and he wiped off the substance himself. Of course I explain to him that I have been getting my cars tinted for a very long time and understand how to take care of them and would never put ANYTHING on my tint. His shop employees who cleaned the car after repair damaged my tint with whatever abrasive compound they used to wipe my windows. Again, he claimed he didn't see the scratches. I took my vehicle to the Tint Company and the technician told me it would be $453 to remove and replace the tint since there is no way to "fix" it. I have emailed the VP of Burns, Mr. Kull as well as the General Manager of Hyundai, Mr. Jensen- since that is where Genesis used to reside - to notify them of this damage and to seek reparations. My emails have gone unanswered and I have received no calls of the damages they have done to my vehicle's tint. I find this company's approach to customer service reprehensible.
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March 2024 by Anthony Lavy
Great service! Mike and the team were very responsive and finished the work ahead of time. Would absolutely recommend to anyone.
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February 2024 by Norma Lee
I was recently involved in a rear-end Collison. My insurance agent referred me to Burns Collision Center in Marlton, and I am glad they recommended them to me because they did an amazing repair on my vehicle. I entered, and I was greeted by Delores and Josh V. sitting behind the counter. They were friendly and polite. Josh was professional and knowledgeable, and he took his time reviewing the damages on my vehicle, and he made sure I understood everything that was done to my car before serving it. I was impressed by Josh, who kept me updated throughout the service. I would highly recommend them to anyone who need service to their vehicle. Thank you, Josh and staff!
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November 2023 by Jessica king
Can’t thank Michael and the team at the body shop for fixing my window so quickly!
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September 2023 by carleigh greco
Had a great experience here! Everyone was friendly and knowledgeable, walked me through the entire process and handled all of the insurance headaches for me. They called me with updates throughout the week which I really appreciated. Best of all, my car is good as new!! 10/10.Services: Painting
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July 2023 by Megan O'Day
Dolores and Michael were extremely helpful, kind and knowledgeable during an extremely upsetting time.I only bought my Honda CRV a few months ago and someone backed into it.I travelled over an hour away to use Burns Collision as they were highly recommended by my Nephew, Brendan Y. who had recently used them for 2 accidents.Thank God I listened. Burns did an excellent repair job. They are def worth a 5 star rating.Thank you Burns Collision. I hope I never see you again!!Services: Painting
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July 2023 by Luvin Life
Burns Collision is where you should take your vehicle for bodywork. My car was a mess after the accident but Michael took the key from me and told me not to worry and that he would take care of it from here on out. Michael and his crew made my baby look good as new and I was back on the road in no time at all. Book with Burns and ask for Michael, he's the man!Services: Auto glass repair
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April 2023 by Drew Olsen
Professional and dependable. Delt with the insurance company for me. AAA repair network approved. Looks like a new car. Thanks guys!!Services: Painting
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March 2023 by Quentel T
Best body shop in New Jersey! Highly recommended going here. Work will be done right at a fair price. They fixed my car twice and couldn't be happier.
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February 2023 by Brendan Yavoski
Burns Collision Center was exceptional from start to finish. My car was in 2 accidents within 5 days, which was an absolute nightmare. Dolores eased my worries from the beginning and was extremely pleasant, knowledgeable and efficient, as was Michael. From there, Michael was my primary point of contact. He called me with detailed updates every week and answered all of my questions. My car looks as good as new. Burns uses 100% Honda Certified parts. They went above and beyond and even washed my car inside and out prior to pickup. Burns Collision is awesome. Highly recommend!!Services: Brakes
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September 2022 by denise walters
I cannot say enough about the exceptional service and work done on my car by this collision center. I have had work done here several times and they never fail to disappoint me.Services: Painting
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August 2022 by Kia
Took my car in last week for fender, as you can see, it was completely shattered. Was informed by Michael that it may take max 2 weeks. NOT! VEHICLE WAS READY WITHIN A MATTER OF DAYS!! My 3rd time dealing with Burns Body Shop and not once have I had any issues. From the phenomenal customer service that Delores provided to the final signing of the documentation and telling Michael "see ya later", nothing but professionalism. And people always question why pay the dealership. Great service!!!! Kudos to all of you in the body shop. Job well done! ??
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August 2022 by Robert Purifico
I just had a wonderful experience with Burns Collision center. Michael Simmons was continually in communication with me and the insurance company. He made the whole process flawless and made sure the necessary repairs to the car were made. I continually felt that I was in good hands.Service: Body & Trim
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August 2022 by Christopher Fascenelli
I had a rough go getting my mirror replaced after some teens kicked it off... I tried that place on York in Philadelphia and they way over quoted me. I tried that Hyundai in South Philly and they were not Terrifico if you get my pun (left 5 messages and they didn't even return my calls). So I came back to the place we bought my wife's Tucson - Burns Hyundai - and boy I'm glad I did. I got a hold of Mike Simons and he was outstanding. Not only was he excellent to talk to on the phone but he followed up via email a few times and answered my question, sent me a quote immediately, had the part ordered and it arrived within 1 business day, and was able to match the paint no problem (Pacific Blue from 2017). I dropped it off just after 8am today and took 1 lap around the parking lot to look at a few new models and by the time I got back 5 minutes later it was installed and ready to go. Stellar customer service! Would highly recommend!Services: Painting
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August 2022 by John Botero
If you have problems with your honda, from a small scratch to a big dent, take it to the specialists; take it to Burns Collision Center. And just as you go to a specialist to monitor your health such as a gastroenterologist, your car Honda should also be repair by the specialists and experts at Burns Honda Collision. I am very happy with their work ethics and in a reasonable time they informed me the repairs were done. The staff is very friendly and courteous. I truly recommend it.